Customer Service Representative
Resume:
Gwendolyn Belion
*********.******@*****.***
Elk Grove, CA 95624
Cell: 916-***-****
Career Objective
Accomplished Administrative/Accounting professional for over 10 years, I have provided high-level of support in a variety of industries and across multiple functional areas. I am now seeking a position that will make the most of my Administrative/Accounting experience while seeking additional opportunities for personal and professional growth.
Summary of Qualifications
Over 10 years’ experience of providing Administrative/Customer Service in an efficient and professional manner.
Possess excellent verbal and written communication skills.
Proven listening, negotiating, and influencing skills.
Proficient in Microsoft Software, Outlook, Kronos, CRM, Softphones, Oracle, OIAM, and OIAAM.
Exceptional organizational skills with the ability to prioritize work and accomplish multiple tasks, with detail orientation, in a timely manner.
Working in a fast paced environment and working with a diverse group of people.
Manage large amounts of inbound calls in a timely manner.
Experience
Customer Service
Provided prompt and quality customer service to over 30 clients on a daily basis.
Skillfully handled all customer service issues politely, quickly and effectively.
Manage large amounts of inbound calls in a timely manner.
Refer unresolved and pending customer grievances to the concerned departments for further investigation.
Implemented and sustained customer database.
Organized logistics of deliveries throughout the United States
Exceptionally communicated with colleagues and customers.
Administrative/Office Support
Provided administrative support with: filing, faxing, copying, and event planning.
Proficiently operated multi-line telephone systems; accurately took messages and transferred telephone calls to appropriate personnel.
Handled invoicing and accounts receivable, event promotion budgets and cash flow records.
Maintained reports using computer and 10-key knowledge, skills and abilities.
Maintained confidential employee and governmental files.
Create and modify templates, spreadsheets and documents including correspondence, drafts, memos, e-mails.
Process expense reports, purchase orders and security clearances.
Maintain open and effective communication with management and employees.
Prepare agendas and make arrangements, such as coordinating catering for lunches, for committee, board, or other meetings, and make travel arrangements.
Employment History
Customer Service Representative
Insync Consulting Services (Covered California)
Sacramento, CA
10/2016 – 02/2017
Back-Up Administrative Coordinator/Cashier
Sprouts Farmer’s Market
Elk Grove, CA
03/2015 – 07/2015
Private Caregiver
In-Home Support
Elk Grove, CA
11/2010 – 10/2014
Bookkeeper
FoodSource/Raley’s
Sacramento, CA
09/2002 – 10/2010
Project Support Associate
Raytheon Technical Services
Mc Clellan, CA
07/2000 – 08/2002
Education and Training
Elk Grove High School, Elk Grove, CA – Diploma
California Nanny College, Sacramento, CA – Certificate Early Childhood Education
References Available upon Request
Contact this candidate