Manager Management

*** ***** ******** ******, *** **J

East Orange, NJ 07018

Email - *******.********@*******.***

Cell - 917-***-****

Home – 862-***-****

CORE COMPETENCIES

Lead teams in:

oDatacenter migration (either within the confines of the company or migrating to an outsource vendor)

oPlanning/execution of Disaster Recovery initiatives

oCreated and managed Change management process

oHelpDesk management

oVendor management

oProcess Flow Analysis & Development

Participated as a team member in:

oProject Development & Management

oNumerous Datacenter/Helpdesk initiatives,

oDatacenter build-outs

oParticipated in IT audits(PCP, SAS70, SOX)

oVendor management

PROFESSIONAL EXPERIENCE

RR Donnelly purchases Bowne Inc

IT Project Manager/DR Coordinator, March 2011 – Dec 2014

Disaster Recovery Coordinator

oPlan/Execute Application DR drills

Bowne Inc

Disaster Recovery Manager, Feb. 2007 – March 2011

Prepare/Execute Application DR drills

Vendor Management

Ensure enterprise compliance and disaster recovery (DR) preparedness for application, server, network and database systems.

Ensure IT disaster recovery / business continuity (BC) plan is current through environmental changes or the introduction of new technologies and requirements.

Provide recommendations on risk management, DR planning and BC planning for the IT department and company.

Analyze critical business unit processes and provide feedback for more effective recovery procedures and processes.

Collaborate with IT on DR issues.

Collaborate with application development organizations to incorporate DR at the planning stages (service level requirements).

Perform internal audits to measure corporate and IT DR compliance standards.

Consult other departments for issues requiring IT technical expertise.

Help develop and maintain centralized DR / BC plan.

Work closely with the business DR / BC coordinator to prepare and test DR processes and procedures.

Coordinate an ongoing risk evaluation process for physical and informational assets.

Bowne Inc

Change Manager, Jan. 2005 – March 2011

Review Requests For Change (RFCs) and approve or reject them based on their adherence to documented Change Management Process requirements and standards

Manage daily Change Management operations, i.e. publication of the change schedule and other operational reports

Periodically conduct Post Implementation Review (PIR) on closed changes to gauge quality

Facilitate regular Change Advisory Board (CAB) meetings and prepare all meeting materials; Publish meeting minutes and track action items

Capture and publish metrics, Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)

Raise and track Change Management related issues and conflicts, removes barriers, resolves issues and escalate appropriately where required

Provide knowledge, expertise and training on the use of the Change Management Process and tool

Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security)

Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement to the IT leadership

Assists the ITSM Organization in identifying and planning for process improvement projects in Change Management and other ITIL process areas such as Software Asset Management-CMDB, Service Level Management, Service Catalog Management

Update, maintain and publish Change Calendar; Organize and manage the Emergency Change process

Respond to annual audit requests related to change management

Review and reduce emergency changes and unauthorized changes

Responsible for ITSM tool administration ( Remedy, ServiceNow)

Bowne Inc

DataCenter Manager, April 2002 – March 2011

Designs and develops solutions to problems in data center technologies: infrastructure as a service, virtualization, cloud solutions, storage and servers and all management platforms for these technologies.

Leverages new technologies to reduce costs.

Responsible for supporting, maintaining and optimizing the firm’s data center environment which is part of critical infrastructure.

Acts as a consultant to systems owners advising on best practices for application performance, disaster recovery and business continuity.

Oversees development and enforcement of procedures and processes for managing backups, alerts, data governance, patch management and other data center operational activities.

Responsible for capacity management for data center storage and associated licensing.

Reviews vendor contracts and agreements. Approves terms and rates within the guidelines set forth in firm policies and practices.

Provides leadership, direction and management to staff and vendors. Plans large scale systems projects through vendor comparison and cost studies. Provides work leadership and training.

Various other duties as assigned.

Bowne Inc

Computer Operator Supervisor, June 2000 – April 2002

Prioritize and assign trouble tickets to data center technicians and operators

Routinely review ticket queue for large events and address problems accordingly

Coordinate change management resources

Guide, train and educate data staff on the best practices related to all service owner issues

Manage front line managers

Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

Manage a diverse team of data technicians with varying skills

Provide weekly report to the senior data center manager

Maintain the on-call schedule coordinating absence and vacations

Recruit and train data technicians to ensure appropriate staffing levels

Host weekly staff meetings

Write and deliver performance reviews for staff

Bowne Inc.

Computer Operator, Feb 1998 – June 2000

Monitored and maintained systems

Perform backups

Network monitoring

Batch(EOD) processing

PC user support (level 1 & II)

Bellevue Hospital, New York, NY

Computer Aid, August 1997 – Jan. 1998

Handled day to day operations

Supported users

Trouble shooted terminals and printers

Beth Israel Hospital, New York, NY

Vax Consultant, March 1997-July 1997

Monitored and maintained systems

Trained and supervised operators

Assisted in software and hardware upgrades

Provided overnight support

Commerzbank AG, New York, NY

Operations Supervisor/Application Support, October 1990-July 1996

Analyzed system error logs

Coordinated disaster recovery’s

Troubleshooted printers, PCs and terminals

Supported operations and network users

Tested new PC and network users

Monitored and controlled data center environment

Worked hands on with system manager, programmers and technicians

Lloyd Bank PLC, New York, NY

Computer Operator, March 1987-October 1990

Maintained system and error logs

Ran overnight batch processing

Performed system shutdowns and reboots

Performed backups of all Applications

Monitored system

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