Air Force Customer Service

Diana Gomez-Lopez

**** ********* *****, ***.***, Davie 33324 917-***-**** **************@*****.***

SUMMARY: Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Meticulously follows directions, and is self-motivated.

SKILLS:

Leadership and management

Stress management

Problem solving

Electronic principles

Team player

Attention to detail

Read and interpret documents such as safety rules, technical data, schematics

Bi-lingual English and Spanish

Basic Life Support (BLS), CPR

EXPERIENCE:

Lauderdale Yacht Club, Fort Lauderdale, FL November 2016 - present

Part time job as a youth camp counselor. Follows daily plan, interact and act as a role model for the kids

Allied Barton Security Services, Davie, FL December 2015-present Security Officer

•Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting

buildings, equipment, and access points; permitting entry.

•Obtains help by sounding alarms.

•Prevents losses and damage by reporting irregularities; informing violators of policy and procedures;

restraining trespassers.

Wabtec Corporation, Duncan, SC, January 2015 – July 2015.

Calibration Technician

Knowledge regarding calibration requirements and understanding of measuring equipment. Calibrating temperature, mass, time devices and air gauges. Updating the company system, Indysoft. Keeping track of over 14,000 gauges.

United States Air Force (USAF) May 2008- Jan 2015.

Radio and Satellite Technician

Mountain Home AFB, Idaho

Ghedi, Italy

Maintained/troubleshot sensitive and highly secure communications equipment. Assigned to the timely response of emergency off-duty situations.

Trained over 45 United States Air Force personnel on the proper handling of electrostatic discharge when repairing radio communications equipment.

Monitored repair logs for the proper maintenance of radio communication by ensuring that all equipment received monthly inspections and scheduled repairs.

Deployed, operated, and sustained ground and space based satellite, beyond line-of-sight and telemetry equipment.

Managed and performed design support, installation, calibration, testing, operation, maintenance, and repair of facilities, systems, equipment, and related subsystems.

Established and maintained communications links with distant terminals, Permitting training for more than 18 Air Force personnel in a total of 240 core tasks.

Maintained/Monitored 8 work center programs. Recorded maintenance due dates and was in charge of coordinating dates with other work centers.

Provided customer service support, proper phone etiquette on multi-line phones accurate and timely database entry/updates to the chief of maintenance.

Aided/monitored maintenance of 170 deployed technicians in multiple locations and $70 million worth of equipment.

Coordinated 97 missions, tracked 800 jobs, and reconciled 1600 maintenance actions.

Lifeguard and Swimming Instructor, June 2007 – May 2008

The YMCA, Queens, NY

Ensured the safety of swimmers during all hours of operation.

Trained to react quickly in emergency and stressful situations. Provided CPR and first aid to injured patrons.

Organized and coordinated recreational activities for swimmers.

Taught children ages 4-8 how to swim and provided them with swimming safety techniques.

MILITARY TRAINING:

Airman Leadership School, June 2013

Mountain Home Air Force Base, Idaho

Leadership and management class. Learned about theories, and practical application of leadership/followership; supervision; management; stress management; problem solving; concepts of human behavior; standards of discipline; effective counseling techniques.

Learned principles of oral communication, theories/concepts of communications, speaking techniques including oral presentations and principles of effective writing.

EDUCATION:

NOVA Southeastern University, Florida Aug 2015- Present

Child and Human Development & Family studies Bachelors degree program. (Graduating May 2017.)

Associates of Science Degree,

Electronic System Technology, Sep. 2012

Community College of the Air Force, Montgomery, Alabama

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