Customer Service Microsoft Office
Resume:
ROGER STROUD
BROOKLYN, N.Y. ***06
Skills and Abilities
Funds for the City,
Microsoft Office and XP, Word, Excel, PowerPoint, and Outlook, Certificates,
New Horizons, Microsoft Access level 1-4, VBA, Certificate
Desktop Noble, 2000
Quark Express 5.0, Desktop Publishers Certificate
Brooklyn Adult Learning Center:
Network + Certification in April. 2017.
New York City Community College
Associate in Marketing/Retail Sales
EXPERIENCE
5/9/2016- Present: Opinion Access
TELEPHONE INTERVIEWER - CALL CENTER
Conduct paper and computer based interviews with high degree of accuracy and integrity.Followed project specifications. Maintained company dialing standards. Exercise courtesy and professionalism to all respondents.
Maintain confidentiality of all collected data. Ability to type a minimum of 55 words per minute.
12/13/2015 - 5/4/2016 Center for Employment Opportunities
DEPARTMENT OF ENVIORMENT CONSERVATION:
GENERAL LABORER:
Assigned to assist Department of environment conservation staff.
Located in Staten Island I assisted in keeping the forests of Staten Island safe and natural for the patrons of Staten Island.
10/7/2009- 11/16/2015 NYC Department of Labor
GENERAL LIBRARY: SECONDARY PERIOODICAL CONTROL CLERK- FRONT DESK.
Assigned to assist with inventory control and circulation control.
Became primary Inventory control clerk. Front Desk customer service.
As a clerk, book handling, shelving, shelf reading books, inventory collections, directions to person, places or resources, reader’s advisory service, determining availability or verification of author, instruction in searching library database,
Move and organized collections, tally daily circulation of periodicals, check in periodicals, maintained and updated records in periodical control file
2/1/2008-10/3/2009 Pomeroy IT Solutions
DESKTOP SUPPORT TECHNICIAN – Contracted with the Port Authority of NY & NJ - CALL CENTER
Performed troubleshooting duties on Novell Netware 6.5 (OS) for Lotus Notes 6
Connected PC systems to local LAN and run LAN lines as needed.
Checked systems and performed first line diagnostics on customer work stations.Provided support for installation and setup of com- puters, software and peripherals.
Created / deleted client accounts and added computers to the MS domain. Created and installed software images on new PCs and installed software programs. Logged, tracked and closed tickets and calls with the Alerts and/or Remedy Systems.Ensured rapid problem notification for VIP clients (O-6 and above).Responded to software break-fix and Hard- ware break-fix requests, for Monitors and desktops.Handled IMac request tickets.
12/2/2007-1/30/2007 LegalDiscovery-Temp Agency
HELPDESK ANALYST-CALL CENTER
Supported 600 + users with via remote access (Master Proxy) with any application and created tickets (Track It) per users, per call. Handled all application ticket issues within a timely manner.
Provided ongoing troubleshooting assistance to all firm employees in support of firm hardware and software.
6/5/998- 12/6/2007 Legal Services for New York City/Legal Support Unit,
ALL LEVEL - HELPDESK SPECIALIST/CUSTOMER SUPPORT- CALL CENTER
HelpDesk/Front Desk support: Provided 8 years experience in direct support, including Windows/Office desktop support to end users. Typed reports and dealt with administrative problem. Entered data in access database. Provided customer support via front desk walk-in and multi-line Lync phone system. Greet visitors, arranging for local transportation and courier, maintaining guest book and temporary badges and processing fax distribution and file requests.
Assist with meeting room scheduling, maintenance and catering arrangements.
Place catering orders with local vendors for conference meetings.
Assist with equipment reservation and set-up, including video conferences and projectors.
Work with the Office Manager to coordinate local office events and related activities.
Assist with accounts payable.
Communicate maintenance issues related to the officce to building maintenance.
Assist with various projects using Microsoft office and other database or web based applications, including document formatting, confirmation processing, scanning and producing documents, mass mailings, data entry and analysis, creating reports and labels, photocopying requests and file folder assembly.
Collaborate with vendors on special packages and deliveries.
Researchback up support and coverage to other functional areas as needed within the office.
providedupport for the front office services, which include reception, USPS mail, FedEx and UPS deliveries and pickups, courier services. Set up conference room reservations and alternative office services. Provided technical competence in Microsoft Word, Excel, PowerPoint and the willingness and ability to learn various other programs and applications as necessary and/or required. The ability to prioritize multiple tasks in a fast-paced environment, highly motivated, a self-starter, work independently, and possess problem identification and resolution skills. I have a high level of focus on quality, attention to detail and accuracy. I have well-developed communication skills, and the ability to respond to client service issues in a courteous and professional manner.
Assist maeeting planning services to include conference room scheduling and set up, video conferencing, and maintenance and supplies and clean up.
Created, ant and format .pdf files using Adobe Professional.
Coordinatandhe production of reports and documents, including scanning, photocopying, binding, assembly and delivery upon completion.
Manage various projects from start to finish using Microsoft software and other firm systems or web based applications working with others to ensure quality and timely completion.
High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service.
Excellent analytical skills to identify and report trends and make recommendations in collaboration with others.
Ability to handle key assignments of confidential nature, exercise a high degree of discretion and maintain highly confidential information.
Work well independently and in a team with professional presence and exceptional customer service.
The ability to mrrt deadlines and multiple client needs or team needs.
Desire to leverage technology to solve business problems.
Demonstrate openness to new challenges and opportunities and continuous learning.
Able to work flexible hours and schedule as needed based upon project work and peak busy times.
Reliable and dependable with an excellent attendance and punctuality record.
Contact this candidate