Manager Cisco

Name: Siva Reddy

Phone: +1-203-***-****

Email id: ****.*******@*****.***

Summary:

•Cisco certified Network Administrator with 5 years of Experience in VoIP industry. With an overall 5 years’ experience in Development, implementation, troubleshooting and support of Cisco Devices, VoIP Telephony Networks, IP Phones and LAN/WAN Network bases.

•Expertise and in-depth knowledge of Cisco Unified Communications Manager (CUCM) 10.x, 9.x 8.x, Cisco Unity Connection 10.x, 9.x, Unified Contact Center Express (UCCX) 10.x, 9.x, 8.x.

•Strong hands on experience on CUCM Clusters, Call Manager, Call Manager Express, Cisco Unified Presence (CUPs, IM and Presence) and Scripting in UCCX.

•Experience with voice protocols like H.323, MGCP, SIP and proficient in applying proper Codecs (G711 and G729).

•Hands on experience on legacy PBX’s like Siemens, Nortel, Tadiran.

•Hands on experience on E1/T1, QSIG protocol.

•In-depth knowledge of deploying of SRST gateway.

•VG2XX configuration and troubleshooting.

•FXO/FXS Configuration.

•Efficient at Call Manager Groups(CMG), Partitions and Calling Search Space.

•Experience on Route Patterns, Route Lists, Route Groups, Route Hunt, Dial-peers, POTS, Translation Rules, and Media Resources installing end users manually by utilizing Bulk Administration Tool (BAT).

•Configuration of VM Port, pilot and profile.

•Good knowledge and experience in Installation, Configuration and Administration of Cisco Routers 3845, 3945, 2821, 2951, 2811 and Cisco Switches 2800,2950, 3560, 3750,6500, and 4500.

•Hands on experience on cisco ASR 9000.

•Strong hands on experience on Cisco IP Phones (69xx, 792x, 794x, 796x, 797x).

•Switching tasks include VTP, ISL/ 802.1q, IPsec VPN Tunneling, VLANs, Ether Channel, Trunking, Port Security, STP and RSTP.

•In-depth knowledge of deploying and troubleshooting Ether-channel, IP Routing Protocols - (RIPV2, OSPF, EIGRP & BGP).

•Network security including NAT/PAT and ACL.

•Excellent working knowledge of Site-to-site and remote access VPN solutions.

•Effective inter-personal skills, adaptive to any environment, keep abreast with the latest technologies and delivering solutions as an individual and as part of a team.

Technical Skills:

LAN technologies: Ethernet/ Fast Ethernet/ Gigabit Ethernet networks, VLANS, VTP, STP, PVST, RSTP, 802.1W.

WAN technologies: Frame Relay, ISDN, PPP, MPLS, leased lines and exposure to PPP, HDLC, T1 and E1.

Cisco and other vendor equipment’s: Cisco routers (2811, 2901,3925, 3845,3945,2620, 2612, ASR 9000), Cisco Catalyst switches (6509, 6506, 6513, 3750, Catalyst 37xx stack, 4000, 3550, 2900, 2960, 2800, 1900 series), Cisco nexus 7000 series 10- slot switch and 5000 Series Switch.

Network Security: ACL, NAT/PAT, Route maps, IPsec VPN Configuration, IDS/IPS.

Protocols/Services TCP/IP, UDP, Routing Protocols (RIP v1 & v2, EIGRP, OSPF, BGP), GLBP, VRRP, HSRP, QoS, CDP.

IP Telephony: voice gateways H323/SIP/SCCP/SRST/MGCP, Cisco Call Manager(CCM), PBX, VOIP dial peers.

Operating System: Cisco IOS, Windows NT 4.0 (Desktop/Server), Windows 2000/2003/2008 Server, Windows XP/Windows 7/8/10, LINUX, UNIX, Apache Server.

Aig Insurance Duration: Feb 2016 – Present

Greensboro, NC

Position: VOIP Engineer

Responsibilities:

Worked on configuring multiple CUCM 10.5.2, CUC 10.5, gateways and switches in test labs.

Deployed a new network architecture.

Maintain and troubleshoot Unified call manager, Unity voice mail, and Cisco route/switch infrastructure.

Experience in administering, engineering and supporting Cisco voice gateways.

Integrated PBX systems like Siemens with current cisco unified communications systems.

Implemented QSIG signaling protocol between legacy PBX’s.

Created an enterprise dial plan with Route partitions, calling search Spaces, Line groups, Route lists and Route patterns in Cisco Call Manager and created VLANs and necessary configuration on Cisco Gateways.

Configuration and troubleshooting of VG2XX.

Configuration of Cisco ILS, Directory, SIP URI and service profile.

Strong hands on experience in implementing E1/T1, Dial peers, SIP, MGCP, H323.

Configured and troubleshooting of SBC’s and FXO/FXS.

Installed and configured Cisco IP Phone 7941, 7965, 7937’s, 8945’s.

Integrated a multisided IP Telephony Network with Cisco Unified Communications Manager (CUCM 10.5.2, 9.1.2), and Unity Connections (CUC 10.5, 9.1).

Created dedicated VLANs for Voice & Data with QOS for prioritizing VOICE over DATA.

Handled SRST, Voice Routing Protocols, QoS and Voice Gateways.

Troubleshooting issues created by CODECS.

Worked with team of Engineers on an enterprise wide upgrades for Call Manager 10.X and Voice Gateways.

Resolved network connectivity issues determined root causes and upgraded and replaced equipment and software.

Monitored the action plans for project implementation.

Worked on opening and managing change requests for production changes.

Updating low level design and network implementation documents on design changes.

Provided technical support and training to users on the network.

Environment: Cisco Call Manager 10.5.2,9.1.2 Cisco Unity 10.5,9.1, IP Phone 7941, 7965, 7937, 8945, SIP, MGCP, H323 Gateways, Nortel, Siemens, Routing and Switching MS Office, Windows.

Keysight Technologies Duration: Jan 2015 - Dec 2015

Colorado Springs, CO

Position: VOIP Associate

Responsibilities:

Deployment, management, Upgrading and troubleshooting of CUCM 9.1, CUC 8.6.2, UCCX 8.5.

Implemented call routing, call management and computer telephony integration

Installation and management of overall administration of LAN, WAN, systems involving design of network layouts, configuration and maintenance, monitoring Routers & Switches, IPS and ensuring maximum uptime during site deployment to VoIP.

Executed several implementations of cisco CME and Unity express.

Monitored and troubleshoot call routing, number translations and call handler issues.

Configured, installed and supported Cisco Unified Communication Manager (CUCM) 9.1, Cisco Messaging Systems (Unity/Unity Connection), Voice Gateways, Cisco routers and switches.

Performed system upgrades and patches based on request, schedule or events.

Created dial-plans, route patterns, route groups, route lists, calling search space, partitions and upgraded Cisco Unified Communications applications.

Created Subscriber services, skill sets, prompts for UCCX deployment.

Integrated cisco contact center express (UCCX) with cisco unified call manager (CUCM).

Worked with team on call rotation to handle tickets.

Troubleshooting IPT voice quality issues between and within locations by transcoding of Codecs.

Support cisco CCM, Unity day to day support. Provide support for call centers connected to the Cisco UCCX call center, IVRs, and call recordings.

Environment: CUCM 9.1, CUC 8.6.2, UCCX 8.5, CSS and IP Phones 7940, 7962, 7971, MGCP, SCCP, SIP, H.323, SRST, FXS/FXO, Troubleshooting.

CMS Computer Ltd., Mumbai, India. Duration: Dec 2012 - Nov 2014

Position: VOIP Associate

Responsibilities:

•Deployed, monitored, Upgraded and integrated CUCM 8.5, UCC Express 8.0, Unity 8.5.

•Configured dial-plans, Partitions, Calling Search Space, and redesigned Cisco Unified Communications applications.

•Configured MGCP, H323 and SIP Gateways.

•Implemented call routing, call administration and IP telephony joining.

•Installation and administration of general organization of LAN, WAN, frameworks including outline of system designs, Routers, Switches, and Providing most extreme uptime amid site sending to VoIP.

•Monitored and troubleshoot call directing, number interpretations and call handler issues.

•Configured Voice Mail boxes, call handlers, make and reset passwords.

•Troubleshooting IPT voice quality issues between and inside areas by transcoding of Codecs

•Provided On Call support for more than 70 Cisco sites, including Call Manager V8.x, access control records on LAN and WAN, and backup for VPN Clients.

Environment: Call Manger 8.5, UCCX 8.0, Unity 8.5, UCCX Site Migration, SRST, Meeting place, SIP Trunking, MS Office, Windows.

Arista Networks, Hyderabad, India Duration: Sept 2011 - Nov 2012

Position: Network Associate

Responsibilities:

•Configured Layer 2 and Layer 3 Devices.

•Responsible for determining system issues and helping users on the system.

•Performed checks for LAN and WAN network.

•Updated working frameworks security patches.

•Switching related tasks included implementing VLANS, VTP, STP and configuration on Fast Ethernet.

•Cisco switch arrangement set up utilizing steering conventions like RIP, EIGRP and OSPF.

•Configured Switch VLANs and designing ISL trunk on Fast-Ethernet channel between switches.

•Physical cabling, IP tending to, Wide Area Network arrangements.

•Worked on 2600, 3600, 3700, 2800, 7500 arrangement of switches.

•Worked on 1900, 2900, 3500 arrangement of switches.

•Worked with Help Desk for circuit investigating to offer Support to the Tech people at the site.

•Configuring switches and send it to Technical Consultants for new webpage actuations and gave online backup at the period of initiation.

•Supporting Development group for the entrance to corporate system and outside world. Giving access to particular IP, Port channel and port access.

Environment: Routers and Switches, IP Subnetting, Rip, VTP, STP, VLANs and Troubleshooting.

References provided on Request

Available for Relocation

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