Customer Service Sales

KAY Owens

***** ******* **, ******* *******, TX *7845 • Home: 979-***-**** • ******@*****.***

Professional Summary

Enthusiastic and well-organized with solid background in data entry, schedule management and event planning.

Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.

Offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural

awareness and adaptability.

Skills

Critical thinking Cashiered/Balanced Tills

Project planning Inventory Control

Attention to detail Payroll Processing

Meeting minutes Advance: Excel/Word/Microsoft Outlook

Team building Database Management

Quality assurance Credit and Collections

Work History

Business Assistant, 05/2016 to present

Suddenlink Media – College Station, TX

*Initiates and processes journal entries into various accounts.

*Analyst Credit for Companies; Experian.

*Process Credit Card, Check, and ACH postings.

*Records, classifies, and summarizes financial transactions and events in accordance with generally accepted accounting principles (GAAP).

*Compiles financial information and assists in the preparation of reports. Data Entry for Accounts Payable and Accounts receivable

*Reconciles sub-ledgers to the general ledger and resolves differences.

*Provides information to management and or appropriate external parties; explains accounting transactions; resolves accounting issues and discrepancies.

*Uses various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and/or format data and/or reports.

*Applies a working knowledge of GAAP and Company policies; verifies documents for completeness and compliance.

* Monitors own work to ensure that records are accurate and that responsible parties are notified of any relevant changes.

* Collection phone calls and Bad Debt

*Create reports within Excel for AE’s

*Identifies cost saving opportunities and communicates them to supervisor.

* Perform other duties as assigned by supervisor.

Inside Sales Account Executive, 12/2013 to 5/2016

Suddenlink Media – College Station, TX

Responsible for cultivating and maintaining effective communications and relations with customers and for

servicing the account after the initial sale is made.

Meet monthly and yearly goals: Local Sales ($24,000 - $40,000 monthly and $371,500+ yearly) and Digital Sales ($1,000 -

$2,250 monthly and $24,000+ yearly)

Principle Accountabilities:

* Sells local advertising on cable networks and internet venues to produce quality marketing campaigns.

* Maintain customer satisfaction and accountability through consultative selling

* Engage in all stages of the sales cycle, from prospecting to developing customer rapport, closing business and

servicing accounts

*Expand sales footprint with existing and new accounts by introducing new products and services with 50 phone

calls daily

*Complete appropriate sales activity reports and forecasts as required

*Responsible for meeting and exceeding weekly, monthly and quarterly sales activity with focus on solution based

selling and digital product inclusion

*Maintains price and product integrity to ensure maximum company profitability

*Initiate and devise client solutions and proposal ensuing realistic deliverables and profitability

*Meet with key decision makers and develop advertising programs that target client specific needs

*Prepare and deliver sales presentations to new and existing customers to drive new business as well as protect and

increase existing advertising

Digital:

*Deep passion for emerging consumer habits and where consumers are moving/looking to meet their advertising and

information needs. Understands how digital inventory is transacted

*Knows how digital platforms work together

*Ability to explain complex digital media features in simple terms

*Ability to accept and drive innovative advanced advertising/digital advertising solutions

*Demonstrates an understanding of how digital is influencing and changing traditional methods of marketing

*Understands how advertisers use digital products and strategies to accomplish client business goals

*Knowledge of and ability to apply online digital advertising and identify optimal product mix to meet customer needs.

Jewelry Consultant, 12/2010 to 12/2013

Zale's Corporation – College Station, TX

Meet monthly and yearly goals: Sales ($30,000-$60,000 monthly and $350,000+ yearly), Warranty (10%of monthly goal),

Credit applications with insurance (20 per month with 75% insurance), Special event appointments (35 per event),

Jewelry repairs (5% of monthly goal) PGSE sales, and Carats (1 carat total weight per month)

Open/Close the store and make/take bank deposits

Made Schedules for employees

Assigned to case: Plano-gram, restock, retag items, and change signs Receive inventory (“Versa Pack”) in every week

and put out in all cases

Check in items that are special orders, online orders, and store transfers

Sending out and checking (inspecting) all repairs to the jewelry

Send and receive all emails to vendors (print and put in commutations binder)

Update KPI report in the commutations binder, daily performance

Greet, help, handle customer satisfaction, and follow-up with all guest that come into the store

Cashier / Gatekeeper/Supervisor - Seasonal, 08/2011 to 12/2013

Texas A&M Concessions – College Station, TX

Made banks for concession at the football games

Made stand pick-up and change runs Verified non-profit organization groups deposits

Helped checked in 700 non-profit organization workers for football games

Recorded and notified manager of non-profit organization workers present

Client Operations Services Support Specialist/ Administrative Assistant, 01/2008 to 05/2013

West Corporation – College Station, TX

Monitor real-time individual and overall line group call statistics ensuring adherence to established departmental

policies and procedures.

Coordinated and scheduled any needed supplemental training.

Input production employee information into appropriate database for statistical reporting purposes; prepared and

distributed the overall site's call statistics.

Supervised 100+ agents

Performance Assessment Specialist, 12/2005 to 01/2008

West Corporation – College Station, Texas

Monitored performance of new trainees.

Assigned production employees to assess quality of calls, services being provided, and ability to meet or exceed client

goals and objectives.

Coached and provided feedback to production employees utilizing established training plans, appropriate combinations of formal, informal, one-on-one, and on-the job training as appropriate.

Assistant Manager, 02/2004 to 12/2005

Shake's Frozen Custard – College Station, TX

Performed multiple cash and credit card transactions. Answered multiple phone lines and input orders from

customers.

Provided standard customer service and supervised employees.

Took care of morning paper work by entering in data, took deposits to the bank, and made beginning banks every

morning.

Provided standard customer service and supervised our employees. Maintained all food service cleanliness and

health department standards.

Performed opening and closing duties. Assisted in inventory control.

Supervised 10 employees Cashiered and balanced tills.

Shift Manager/Supervisor, 05/2003 to 12/2005

Papa John's Pizza – College Station, TX

Performed multiple cash and credit card transactions. Answered multiple phone lines and input orders from

customers.

Provided standard customer service and supervised employees.

Prepared morning paper work and took the deposit to the bank. Prepared inventory of truck orders by entering in

data into the computers.

Maintained all foodservice cleanliness and health department standards.

Performed opening and closing duties.

Supervised 15 employees Cashiered and balanced tills.

Education

Certification: Massage Therapy, 2007

Austin School of Massage Therapy - College Station, TX

High School Diploma: 2003

St. Michael's Academy - Bryan, TX

Accomplishments

Event Planning

Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Customer Service

Awarded the ACE Award for "Awesome Customer Experience" in 2015 Q2

Awarded the ACE Award for "Awesome Customer Experience" in 2015 Q4

President’s Club 2016

Awarded for outstanding performance in 2015

Certifications

Diamond Certificate from DCA (Diamond Council Association) February 2013

Professional Selling Skills (Achieve Global) May 2015

Other

Activity Commity at Suddenlink Media Janurary 2014-December 2016

Planned all Company event

Created Flyer and Invitations

Created Trades

Events Coordinator at West Corporation Janurary 2005-May2010

Planned all Company event

Created Flyer and Invitations

Placed orders from didn’t companies

Maintained budget

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