Accounts Receivable Billing

Delmy Guerrero

718-***-**** ********@***.***

Summary

A results-oriented accounting professional with expertise in billing, report analysis, collections and accounts receivable. Flexible team player with significant experience in customer care, communications, negotiations and management.

Skilled at problem solving, resolving escalated customer issues and establishing long-term relationships.

Task –based time billing

Billing charge codes

Report preparation and correspondence

Invoices/credit card/payment transactions

Customer negotiations and management

Computer savvy and general office skills

Accounts receivable processes and management

Records organization and management

Professional Experience

COHNREZNICK LLP [Audit, Assurance, Tax, and Consulting] – New York, NY

Finance/Billing Analyst - Coordinator 05/14 to 03/17

Served as the liaison between Partners, Managers and clients to coordinate and analyze billing and effectively accomplish work group objectives. Provided edited and prepared invoices to clients and ensured the accuracy of all client accounts. Communicated with clients and provided efficient, professional service to Partners and staff members in a fast-paced, deadline-driven environment.

Communicated with Partners, Supervisors and engagement staff to ensure timely processing of bills and WIP (work-in-progress) analysis. Generated monthly WIP and accounts receivable reports, distributed pre-bill drafts per engagement letters.

Processed final invoices using Elite Enterprise system, monitored WIP (unbilled time/costs), transferred time and expenses, performed write-ups/downs of WIP and accounts receivable write-offs.

Completed report analysis and billing in a timely manner prior to month-end close; prioritized work to meet deadlines.

Monitored ledgers using all reporting tools, including client reconciliation reports and accounts receivable reports. Accurately researched and resolved items on client accounts, including old unapplied retainers, unallocated credits, miscellaneous and clearing account activity and any other unusual balances.

Handled all billing related inquiries, maintained client billing files and status log.

Reconciled aged accounts, billed and unbilled totals, payment status and history. Performed re-bill function for invoices unpaid beyond 45 days. Communicated with clients and mailed monthly bills thereafter until collected. Generated client statements. Processed edits, time and cost adjustments.

Coordinated with Cash Receipt Staff to ensure accurate applications of cash.

Worked with Billing Managers to ensure proper financial effect of all billing functions. Complied with established Firm policies and procedures for billing and analysis processes.

PRICEWATERHOUSECOOPERS LLP [Audit, Assurance, Tax, and Consulting] – New York, NY

Investment Professional Assistant - Finance/Billing Analyst 02/13 to 05/14

Contractor

Responsible for tracking and billing time to clients by managing and employing multiple database applications to sort and analyze billing data. Handled client project administration, fund tracking and invoice location. Obtained and organized client documentation, file organization, research, computational work and creation of spreadsheets. Worked within a team to respond to requests promptly and professionally, contributing to a positive, collaborative working environment.

Generated and finalized invoices based on in-depth analysis of the WIP LT. Task–based time billing, categorization of fees for clients according to work performed. Processed invoice cancellation and reissues and resolved other complex billing issues.

Beginning-of-the-month analysis, estimated monthly billing goals calculations for each partner. Retrieved, formatted and analyzed WIP reports and Contract Revenue Analysis.

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Determined consulting codes, auditing codes and tax codes to facilitate analysis of work and expenses. Reviewed document accuracy of AFS, A&C and TPT required for code creation process and financing approval.

Professional Experience (continued)

Reviewed aging report–AR, applied cash from unapplied cash database, handled and researched cash notifications.

Developed monthly billing plan in line with specific, multiple client billing and payment policies. Identified significant unbilled balances, scheduled meetings with partners and senior stakeholders to discuss complex billing situations and to provide monthly updates. Scheduled quarterly meetings with partners review financial book of business.

Assisted with Link and Block WBS codes: IPR change, product code, engagement roles, partial clear WIP code, balance out two WIPs and code close out.

Prepared loss form and analysis of realization rate and engagement margin. Booked revenue allocation; submitted ticket for performance variance at a gain and loss, transfer time and expenses between codes. Managed data in the In-territory A/P database for foreign invoices.

INTERMEDIA, INC. [Cloud Provider - Exchange Hosting] – New York, NY 06/05 – 6/12

Senior Billing Coordinator, 6/08 to 6/12

Billing Specialist, 6/05 to 6/08

Promoted to senior billing coordinator with responsibility for accounts receivable operations for US and UK Companies.

Participated in planning and implementation of business policies and procedures to ensure proper internal controls, including

past due control. Renegotiated payment terms from Net 30 to Net 15 days. Reduced the A/R aging from an average of 87

days+ to 30 days in less than seven months to improve cash flow. Effectively managed daily A/R and supervised monthly

billing process, ensuring timely, accurate processing. Resolved escalated customer and employee issues in accordance with

company policies and government regulations.

Managed the accurate and timely processing of up to 400 invoices and processed 22,500+ credit card transactions for small, medium and large organizations. Validated content and resolved customer issues.

Assisted in establishing credit criteria for new accounts, significantly reduced bad debt.

Fostered an environment of continuous improvement; propelled efficiency gains and significant time and cost savings.

Implemented a thorough process to cross check invoices and credit card payments to identify thousands of dollars in past due accounts.

Investigated and responded to difficult transactions that had escalated from the billing team; collaborated with other departments and suggested solutions to resolve issues.

Consistently maintained accuracy in calculating figures and amounts such as discounts, credits and refunds. Authorized credit and refunds to customers per contract terms.

Provided leadership for A/R in managing control functions. Coordinated and gathered information from multiple sources.

Responded quickly to customer invoicing and billing issues in a fast-paced environment, successfully managed multiple projects simultaneously.

Updated company forms such as credit application, W-9, ACH, wire instruction and account cancellation. Reviewed new customer credit applications and ran credit checks.

Assisted in writing credit policy. Wrote department procedure manual.

Education

QUEENS COLLEGE CITY UNIVERSITY OF NEW YORK – KISSENA, NY

Accounting and Information Systems coursework

ST. JOHNS UNIVERSITY - JAMAICA, NY

Associate Degree, Business Administration

Technology Summary

Accounting Software: Great Plains QuickBooks NetSuite MS Office (Word, Excel, PowerPoint)

Billing System: Elite GFS (Global Financial System) Host pilot System Fusion Platypus

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Languages: Fluent in English and Spanish

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