Manager Information Technology

JOSHUA WOLINSKI

**** ** ***** *** ****** Bay, Florida 33190 Phone: 646-***-**** *********@*******.***

An accomplished IT Manager specializing in the Financial Services Market, seeking a senior position to maximize productivity, professionalism, and customer service.

Technical Expertise

Windows Server 2008, 2012

DHCP, AD, ADSI, DNS, IIS, ADMX

FTP/SFTP, WSUS, WDS

Exchange Server 2003, 2007

Office 365/Skype for Business

Microsoft Windows Update Server

VB6, C#, VB.NET HTML, ASP.NET and Access

Windows Deployment Service

Windows Vista, 7, 8, 10

Linux Ubuntu

Mac OSX

Symantec Backup Exec

Amazon Cloud Backup

VMWare ESXi/Workstation

GFI Corporate Antivirus

Symantec Corporate AV

HP/Dell Servers

HP/Dell Professional Workstations

Meridian Option 11 PBX

Cisco VIOP and ASA Firewall

Salesforce

Fortigate Firewall

Array Networks VPN

Mobile Iron/Good MDM

Professional Experience

GOVERLAN, INC. MIAMI, FL

Sales and Support Representative 05/16 to Present

Accomplishemnts

Provided technical pre-sales support via email, phone, and chat to potential customers

Provided live demonstrations of product to potential customers across multiple time zones

Dealt with potential customers in EU, APAC and Northern America

Assisted technical support team with beta testing new product

LENOX ADVISORS, INC – FIFTH AVENUE FINANCIAL

Vice President Helpdesk Manager, Information Technology 05/12 to 03/16

Accomplishments

Lead team of 7 staff (5 Helpdesk Technicians, 2 Infrastructure Engineers)

Developed and trained current Helpdesk Manager

Implement policies and procedures for workflow and SLA

Implement Goverlan Central Server into network to meet regulatory needs

Migraded out of date server to new VMWare as ESX guests

Managed phase out of Windows 2003 and XP

Built and maintained all imaging aspects of desktops, Surface Pro and laptops

Conducted office relocation in LA and setup clustered FW and redundant ISP backup

Trained helpdesk on use of MacOSX, iPhone, Android devices

Participated in mid-level management operation meetings for improving interdepartment workflow

Served as escalation point for helpdesk

GLOCAP SEARCH LLC. NEW YORK, NY

IT Manager 08/11 to 05/12

Accomplishments

Lead a team of 3 Technicians

Managed workflow of IT Department by implementing ticket system

Supervise migration of VIOP system to latest software platform

Reconcile vendor billing

Responsible for IT budget and tracking

Increased productivity by deploying Domain Controller and File Server to remote office

Coordinated weekly conferences with remote offices to ensure their IT needs were met

Participated in firm sponsored training for Salesforce Administrator

Head of Desktop Support 04/10 to 08/11

Accomplishments

Increased efficiency of all desktop workstations

Worked with branch offices to asses updates to desktop image

Implemented Windows Deployment Services

Build, maintained and upgraded Microsoft Windows Update Server to manage updates for Windows OS and software

Configured Group Policy for WSUS

Implemented custom login scripts for users

Setup new hires; built and deployed workstation, phone, setup all required applications and accounts via AD

Performed upgrades to desktop hardware including memory, hard drive and graphics.

Performed antivirus/malware protection and removal

Implemented network monitoring of data services and VPNs

PALI CAPITAL, INC. NEW YORK, NY

Vice President - Trade Floor Support Manager 09/08 to 04/10

Accomplishments

Lead a team of 7 Staff (5 Helpdesk Technicians, 2 Infrastructure Engineers)

Trained staff in one call resolution

Conducted monthly reviews of staff

Provided support to Senior Management and Executives

Served as escalation point for Senior Service Desk Technicians

Participated in senior management meetings concerning training and department advancement, software implementation, and MACs (Moves, Adds, Changes)

Implemented BMC Service Desk (formerly Magic Service Desk) to accurately track manpower workload statistics.

Worked with System Engineers to diagnose server based hardware failures

Interfaced with market data providers such as Bloomberg, Thomson One, Townsend Analytics Realtick, RoyalBlue Fidessa OMS, Pershing NetX Pro and JPM Chase Webshell and Oasys.

Handled the purchasing and allocation of new direct wire ARD circuits for trader turrets

Visited branch offices to implement updates to desktop image

Managed several vendor relationships from technical support contracts to procurement procedures

Managed connections to Citrix environment via management console

Managed workflow by delegating work evenly amongst staff, and created a workflow procedure that increased the efficiency of new hire setups

Implemented on-call rotation for weekend and after business hours’ technical requests.

Built and configured VMs for beta testing software, and packaging and deploying of firm apps

Implemented scheduled user Exchange Mailbox archiving to decrease load on Exchange servers

Responsible for creating, modifying, and deleting user Exchange mailboxes

Identified issues at the PBX level and performed maintenance duties such as OS reloads and PRI Troubleshooting

Senior Service Desk Technician 06/05-09/08

Accomplishments

Build, maintained and upgraded Microsoft Windows Update Server to manage updates for Windows OS and software

Configured Group Policy for WSUS

Provided daily break fix for all trade floor hardware including HP desktops, HP/Xerox printers and Lenovo laptops

Responsible for daily break fix operations to all firm departments (Trade floor and back office) software and hardware systems

Developed several VB and WMI scripts to manage everyday administrative tasks

Provided blackberry support including activations and service

Performed OS reinstallations on Blackberry devices

Responsible for packaging and deploying firm wide software

Implemented build-out of San Francisco branch office

Performed daily activities such as telecom MAC or call troubleshooting

Maintained Nortel Meridian Option 11 PBX

Handled troubleshooting of all direct wire ARD issues from turret to demarc

Built and configured LCS 2005 server for operation in our NYC office

Supported a McAfee E Policy Server for antivirus on servers and desktops

Setup new hires; built and deployed workstation, phone, setup all required applications and accounts via AD

Performed troubleshooting of DNS issues between branch office

Implemented custom login scripts for users

PITKIN BUSINESS SOLUTIONS BROOKLYN, NY

Field Technician and Sales 08/02-06/05

Accomplishments

Setup of wired and wireless networks for local homes and business

Performed upgrades to desktop hardware including memory, hard drive and graphics.

Performed antivirus/malware protection and removal

Setup remote desktop for internal and external connections for homes and business

Setup databases for local business using MS Access and SQL server and built with VB6, VB.NET

Cellular and Pager devices and accessory sales: Voicestream, MCI, Sprint, Nextel, SkyPage

Sold and customized made to order desktops

Education

CUNY JOHN JAY COLLEGE OF CRIMINAL JUSTICE

Completed 60+ credits in Criminal Justice and Psychology

CHUBB INSTITUTE OF TECHNOLOGY

Achieved Certification for Microsoft .NET Developer

GPA 3.6

CERTIFICATIONS

A+ and Network +

Volunteer Service

Civil Air Patrol-Air Force Auxiliary

1st Lieutenant - Information Technology Officer – Tamiami Composite Squadron SER-FL-355

Air Force Association

CyberPatriot VII-IX Competition Mentor

Covenant House

Member of Corporate Sleep Out 2014-2015

Contact this candidate