Administrative Assistant, Office Manager
Resume:
Robin Terwilliger
*****************@*******.***
OBJECTIVE – To obtain employment as an Administrative Assistant. SUMMARY OF QUALIFICATIONS
• Microsoft Office Specialist Master Certification – Access, Excel Expert, PowerPoint, Word Expert
• Problem solving and patience with students/public in a customer service environment
• Able to work at a fast pace while still ensuring accuracy EDUCATION
Lake Land College, Mattoon, IL December 2016
Associate in Liberal Studies, GPA 3.735/4.0
WORK EXPERIENCE
Eastern Illinois University, Charleston, IL
Department of Art, Office Administrator June 2015 – March 2016
Created online registration for Annual Art Sale, recruited art students to develop promotional materials resulting in increase of participants and record breaking sales for 29 year fundraiser
Collaborated with Information Technology Services and outside vendor to resolve issues with new campus e- lock technology
Designed and implemented streamlined budget process covering 17 faculty and multiple areas Career Services, Office Administrator September 2013 – June 2015
Initiated registration process for on-campus interviews resulting in increased sales of Panther Recruiting +
Utilized Quickbooks to process billing and registrations of companies and schools for five job fairs each year resulting in reduction of outstanding bills
Received and managed IBHE Work-study campus-wide grant
Used organizational skills to multi-task with managing student appointments for four career counselors
Trained, scheduled and supervised five student workers each semester Department of Psychology, Office Manager May 2011 – September 2013
Effectively use university systems listed above plus Astra for scheduling rooms
Manage budgets, appropriated, local and gift including travel applications and reimbursement
Input class schedules, assigned instructors and rooms, added and monitored wait lists as needed
Entered workload assignments and prepare report for chair making sure CUs are accurate
Assigned faculty advisors to students within major
Maintained department records and inventory according to state regulations Office of Admissions, Office Support Specialist April 2010 – May 2011
Effectively used university systems including Banner and Agile Fleet
Prepared supplies and coordinated with other university units for Open House events
Coordinated school visits for Admissions Counselors Department of Art, Office Support Specialist October 2008 – April 2010
Managed new system of card-swipe access to labs for students
Assigned faculty advisors to students based on program
Assisted with maintenance of department web site The Terwilliger Insurance Agency, Inc. – Charleston, IL January 1994 – July 2008 Owner, Vice President
Licensed by the State of Illinois in Insurance and Financial Products
Assessed properties according to underwriting guidelines and determined if risk was acceptable
Created and maintained client database and implemented marketing initiatives
Transitioned from paper applications to electronic quoting and submission of applications
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