Robin Terwilliger

aczry5@r.postjobfree.com

217-***-****

OBJECTIVE – To obtain employment as an Administrative Assistant. SUMMARY OF QUALIFICATIONS

• Microsoft Office Specialist Master Certification – Access, Excel Expert, PowerPoint, Word Expert

• Problem solving and patience with students/public in a customer service environment

• Able to work at a fast pace while still ensuring accuracy EDUCATION

Lake Land College, Mattoon, IL December 2016

Associate in Liberal Studies, GPA 3.735/4.0

WORK EXPERIENCE

Eastern Illinois University, Charleston, IL

Department of Art, Office Administrator June 2015 – March 2016

Created online registration for Annual Art Sale, recruited art students to develop promotional materials resulting in increase of participants and record breaking sales for 29 year fundraiser

Collaborated with Information Technology Services and outside vendor to resolve issues with new campus e- lock technology

Designed and implemented streamlined budget process covering 17 faculty and multiple areas Career Services, Office Administrator September 2013 – June 2015

Initiated registration process for on-campus interviews resulting in increased sales of Panther Recruiting +

Utilized Quickbooks to process billing and registrations of companies and schools for five job fairs each year resulting in reduction of outstanding bills

Received and managed IBHE Work-study campus-wide grant

Used organizational skills to multi-task with managing student appointments for four career counselors

Trained, scheduled and supervised five student workers each semester Department of Psychology, Office Manager May 2011 – September 2013

Effectively use university systems listed above plus Astra for scheduling rooms

Manage budgets, appropriated, local and gift including travel applications and reimbursement

Input class schedules, assigned instructors and rooms, added and monitored wait lists as needed

Entered workload assignments and prepare report for chair making sure CUs are accurate

Assigned faculty advisors to students within major

Maintained department records and inventory according to state regulations Office of Admissions, Office Support Specialist April 2010 – May 2011

Effectively used university systems including Banner and Agile Fleet

Prepared supplies and coordinated with other university units for Open House events

Coordinated school visits for Admissions Counselors Department of Art, Office Support Specialist October 2008 – April 2010

Managed new system of card-swipe access to labs for students

Assigned faculty advisors to students based on program

Assisted with maintenance of department web site The Terwilliger Insurance Agency, Inc. – Charleston, IL January 1994 – July 2008 Owner, Vice President

Licensed by the State of Illinois in Insurance and Financial Products

Assessed properties according to underwriting guidelines and determined if risk was acceptable

Created and maintained client database and implemented marketing initiatives

Transitioned from paper applications to electronic quoting and submission of applications

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