Customer Service Self Employed

Olga Portillo

**** *** ****** ***** #*** Springfield, VA 22150

********@*****.*** 571-***-****

Knowledge of cleaning procedures, practices and policies

Knowledge of regulatory requirements including hazardous chemicals and Blood borne pathogens (OSHA)

I am an ambitious, energetic worker with experience in housekeeping. I am dedicated to the goal of providing exception customer service and completing my responsibilities quickly and completely. I enjoy the opportunity to provide assistance to customers as well as co-workers.

Attributes:

Dedicated and driven to provide the best possible service

Punctual and reliable, available and willing to go the extra mile

Focused and ambitious in completing all tasks and willing to take on extra duties as needed

Knowledgeable and experienced in all aspects of housekeeping from basic cleaning to turn down service and customer assistance

Experience:

Housekeeper 01 July 2008 – 01 November 2014

Crestline Hotel & Resorts

Clean rooms including sanitizing bathrooms, vacuuming, making beds and dusting. Replenish rooms and baths with amenities.

Inspect rooms for repairs or fixtures that are not working properly.

Follow guidelines and procedures to insure quality of all work.

Knowledge of proper use and maintenance of all equipment.

Housekeeper 2008 – 2010

L’Enfant Plaza Hotel

Delivered supplies to guest rooms and supply areas

Ensured that accommodations were clean and free of debris

Ensured all public areas and washrooms were clean

Respected the privacy of patrons and consistently provided superb customer service

Housekeeper 2008 – 2010

Self Employed

Communicated with the employers regarding their house keeping requirements and reported any maintenance needed

Completed housekeeping tasks timely

Kept record of cleaning materials received and used

Operated cleaning equipment on daily basis including vacuum cleaners and dish washers

Cleaned and dusted all rooms including bathrooms, kitchens and garages to ensure their freshness and sanitation

Custodian 2005– 2008

Holy Spirit Catholic School

Vacuumed and swept floors

Emptied waste receptacle, recycling bins and trash cans

Removed trash and debris

Striped, waxed and buffed floors

Cleaned and disinfected toilets, fixtures, sinks, walls, floors, mirrors, and dispensers

Ensured paper and soap dispensers were filled and functioning, emptied waste receptacles and controlled odor

Performed routine and project cleaning of assigned offices and corridors

Straightened and cleaned office furniture

Education

Diploma Wakefield High School Arlington VA

Additional Skills:

Detail oriented

Knowledge of cleaning procedures and policies

Quick learner

Team Worker

Cheerful and pleasant

Bilingual (English/Spanish)

Hard working

Organized and flexible

Dedicated to providing the best possible customer Service

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