Customer Service Active Directory

NAKIA D. JONES

**** *. ***** **. **** *N, Chicago, IL 60649 H: 312-***-**** aczrxd@r.postjobfree.com

PROFESSIONAL PROFILE

A seasoned IT Professional with over 16 years experience seeking a full time position in the technology industry. *Ability to master new technology *Fast learner *Easy to get along with in diverse work environments*Flexible*Punctual*Quick thinker*Dependable

QUALIFICATIONS

Unix/Linux, Server 2008/2012 R2, Cisco,MAC OS X, CENT OS, WINDOWS-7/8/10 Databases: Active Directory, Structure Query language and Database, Excel Software: VMware, Citrix, Spice-works,Microsoft Office suites 2007/2010/360,Win Clone, Active Boot, WIN AIK, Java-script, Ruby Rails, C++, Track-it, VM sphere, Wire-shark, Share-point, Packet-Tracer, Power shell, Net-beans, Eclipse

RELEVANT EXPERIENCE C.H.A Dept of Procurement and Contracts Division

Selected for an on-sight IT Consultant Internship from a list of over 250 candidates for the Chicago Housing Authority without any prior working knowledge of the Construction Management Processes and Instances. E-Builder worked with CHA to identify an appropriate candidate. Nakia Jones was selected. Description: Nakia participated with e-Builder in the implementation of the Construction Management Software system on site at CHA as an assistant to the Business Analyst. Relevant Experience/Projects: Nakia worked on the following during his internship: (1) Data Migration for Window based tool to SaaS based software, (2)building business work-flows for construction in the system, and (3) configure document management solutions for CHA.

EXPERIENCE

03/2017 to Current IT Support Technician

Hines VA Hospital

Trained workers in the complex repairing of computers and printers, answer the phone in a courteous manner and respond to OI&T customer request by phone. Provide on-site diagnosis and repair for a broad spectrum of IT related hardware including, but not limited to, computers, impact and thermal printers and related peripherals with a strong emphasis on color laser printers and multi-functioning devices. Respond to work order calls in a timely and efficient manner. Ability to communicate with staff members regarding the exact problem and address the issue with resolve in order to minimize down-time. Communicate effectively with a diverse group of customers. Supervisor: Al Wilson - 708-***-**** yes, may contact

07/2016 to 01/2017 IT Consultant

Chicago Housing Authority

Chicago, Illinois

As an e-Builder System Administrator maintained user permissions, roles and accounts. Configured host site to coincide with CHA construction project processes in real time. Conduct training sessions and implementing some budget procedures,construction process and information request into processes through e-Builder host construction management site. Duties reside mainly in CHA's ITS department and do include technical duties such as creating test scripts for testing on the e-Builder cloud for migrating data, drafting Power point one pagers and slide shows, data entry and a variety of other roles that require flexibility and a range of special skill. Oversee data migration from site to site. Troubleshooting of software, system exceptions and script errors.

08/2015 to 01/2016 Amazon Delivery and Logistics

Chicago,Illinois

Duties as an Amazon delivery associate include but are not limited to sorting, organizing packages, assisting with labels and address correction,repairing damaged containers and packaging, loading delivery vehicle,scanning packages and use of scan technology. Duties also included communication with warehouse management, call team, tech support and dispatcher. As a delivery associate specifics duties were to ensure timely delivery of merchandise to every custom and to maintain good communication and professionalism at all times. Functioned as Help Desk Support for dispatching team.

02/2015 to 05/2016 Correctional Officer

Metropolitan Correctional Center

Chicago, IL

As an officer at MCC it is required that you provide supervision, care and

correctional treatment to all federally incarcerated inmates. Enforce rules and regulations governing facility security, inmate accountability and inmate conduct to ensure judicial sanctions are carried out and inmates remain in custody. From time to time, may carry firearm and enact use of force policy and procedure, authorize use of deadly force if necessary to maintain, control and protect yourself and/or other inmates. Monitor all activities, write reports and issue discipline to prisoners. Report to superiors routinely while maintaining the daily log. Perform Pat down, strip searches and shakedown of inmates' personal areas and living quarters.

12/2013 to 03/2014 Wireless Sales Associate

Wal-Mart Inc Chicago, IL

As a wireless sales associate my duties included all sales of electronics to include service contracts with AT&T, Verizon and T-Mobile, I also acted as customer service support technician, and technology support technician. My duties also included friendly customer service and maintaining a healthy workplace environment, Stocking, Inventory, assisting customers with the KIOSK, and working the register.

10/2017 to 04/2017 Assistant Network Technician

Chicago, IL

As an employee with Micro-Tek Labs I operate as a Help Desk Level I and II support technician to over 100 end users and clients, providing desktop support via remote desktop or providing support by way of being physically present. Operated from a number of offices via Symantec Ghost Console to ghost clients in order to forward batch files or push scripts as well as other task. The Ghost Console is also used to deploy and capture images that may be sys-preped or generalized. Configured layer two switching and currently operated a network with VLAN layer II switches in an environment of 15 labs with a range of 15 to 30PCs in each lab. During any given day I may be required to troubleshoot network issues or perform hardware and software fixes. Whatever the task requires, I am proficient and willing to tackle the job in order to provide the best quality technical service.

Supervising belt and loading operations. New Horizons Computer Learning, Student.

06/2011 to 05/2012 IT Technician

Westwood College Chicago, IL

Functioned as a vital member of the IT staff diagnosing network and computer issues Repaired user accounts through active directory, make necessary software adjustments to failed PCs' Desktop support, including installation, troubleshooting, and maintenance of PC hardware, software,and applications Customer support to a variety of end users answering questions, rectifying problems, and providing customization as required worked as an extension of the IT Team and respond to requests, ensuring a high level of service to our customers.

06/2007 to 02/2010 Technical Functionality Support Manager/Sound Engineer

Demo Kings Media Chicago, IL

Advised business partners on sales and marketing strategy and planned business proposal for small business Designed small network, setup workshops for non-for-profit functions, proposed efficient and cost effective media production and distribution plan Installed hardware and software to working network, performed daily troubleshooting and repairs to network/recording studio and sound booth Served as writer and publisher of the Chicago Edge Newsletter and field journalist and writer for the Beauty Turners Bus Tours and South Side Journal Newspaper.

08/2003 to 01/2006 Health-care Specialist

US ARMY Weed Army Community Hospital Ft. Irwin, CA

Screened patients, assisted in continued care, documented and report to provider, assisted in orientation of newly assigned professionals Obtained blood samples by performing vein punctures; initiated intravenous therapy. Functioned as emergency vehicle operator and EMT attendant Worked as hospital admissions front desk clerk.

05/2002 to 06/2003 Correctional Officer

Mississippi Department of Corrections

Parchman, MS

Supervision of inmates, maintaining correct count of individuals Fed and monitored inmates; yard control while inmates were on yard call.

03/1996 to 12/1998 Assistant Reservations Manager

Chicago, IL

Processing accounts payable, Discussed terms of agreements with corporation to ensure QA, Data Entry, Communicated with accounting department to validate transactions with clients, Microsoft Excel, Word, and Spreadsheet

01/1995 to 03/1996 Miami Aircraft Support/British Airways/UPS DFW.

Irving, TX

Loads and unloads passenger baggage to/from aircraft.

Loads and unloads, mail bags and other cargo to/from aircraft. Performs FOD (field of Debris) walks prior to aircraft arrival and departure. Sets up in preparation for aircraft arrival. Prepares ground support equipment (GSE) for operation. Operates GSE, such as tugs, conveyors belts, and tow tractors. Prepares ramp for next arriving aircraft. Provides potable water, lavatory, and cleaning services to aircraft upon request. Practices safety conscious behaviors in all operational processes and procedures. Other duties as assigned.

EDUCATION

12/13 Illinois Institute of Technology

Graduate studies ( not completed)

MSA Network Security

3.8/4.0

Westwood College Bachelor of Applied Science: Chicago, IL

Computer Network Management

3.70/4.0

SKILLS

Active Directory, budget, C++, Cisco, Citrix, color, hardware, construction management, Consultant, contracts, client,clients, customer service, Customer support, Data Entry, data migration,Databases, Database Software, delivery, diagnosis, dispatching, drafting,e-business, Eclipse, Edge, electronics, Ghost, Help Desk Support, Help Desk,Image, Inventory, beans, Java script, journalist, laser printers, Linux, MAC OS,marketing strategy, media production, Microsoft Excel, mail, Microsoft Office suites, Power point, publisher, Share-point, Win, WINDOWS, Word, works, network,Newsletter, Newspaper, next, OS, organizing, packaging, PC hardware,peripherals, printers, processes, profit, proposal, quality, QA, real time, recording,repairs, repairing, safety, sales, scanning, shell, scripts, script, sorting, sound,Spreadsheet, Supervisor, Supervising, Supervision, switches, switch, Symantec, System Administrator, tech support, Desktop support, technician, phone,therapy, Track-it, troubleshoot, Troubleshooting, Unix, VM, workshops, writer

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