Customer Service Security

Ryan H. Gibson

*** ***** ******, ***. **, New York, NY 10039

Phone: 929-***-****/646-***-****

E-mail: *************@*****.***

Objective

Currently seeking part or full-time employment within an environment that promotes professional growth. Education/Certifications/Licenses

● Active New York State Unarmed Security Officer License

● Valid motor vehicle operator's license

● Active City Wide Fire Guard Certification

● Panther Creek High School Cary, NC 27519 Received Diploma June 2011 Experience

December2015-April 2016 Loss Prevention/Greeter

Burlington Coat Factory, Brooklyn, NY

● Investigate and resolve internal theft cases as the direction of Loss Prevention Management.

● Conduct routine inspections of the facility to maintain physical security/protection of assets.

● Monitored closed circut television systems, if appilicable.

● Completed required audits and inspections and provide accurate documentation of results.

● Enforced company standards as they relate to security and safet procedures.

● Conducted safety inspections and communicate hazards to ky holder on duty.

● Participated in the store’s Shortage Control and Safety programs. March 2013- July 2014 Fire/Security Guard

Nios Fearr Protection, Inc. – New York, NY 11520

● Patrolled Pier 59, Far Rockaway Beach to provide a safe/secure environment for assigned premises by enforcing security regulations and ensure that premises are safe from fire hazards in assigned areas and exits.

● Ensured that adequate fire protection equipment is available

● Reported the need of any new equipment/sprinklers and fire risk areas to Supervisor.

● Documented daily reports and logs, answer phones, use radio communications

● Monitored and responded to alarms

● Customer service: Provided assistance to employees and customers when needed. October 2012-March-2013 Security/Fire Guard

International Protective Service Agency-New York, NY 10001

● Provided a safe/secure environment for assigned premises by enforcing security regulations and watching for unusual events in assigned areas.

● Monitored and controlled entrances and exits to and from assigned premises in order to prevent unwanted/unauthorized attendance.

● Report and document security statuses

● Monitored property cameras, patrol property perimeters, foot patrols.

● Kept daily reports and logs, answer phones, use radio communications

● Checked Ids/property and signing in checkpoints

● Monitored and responded to alarms

● Assisted in training new employees

Customer service: Developed a reputation for excellent customer service by acknowledging the customers presence and making eye contact. Honest, reliable and detail-oriented. Greeting and giving my full attention to everyone I come in contact with. Skills

● Knowledgeable of Microsoft Word and Excel, e-Mail, social networking, inventory, and data input/filing

● Honest, friendly, outstanding communication skills and Professional demeanor. Volunteer Activities/ Educational Travel

● Meals on Wheels of Durham NC 2009

● John Avery Boys & Girls Club, Durham, NC 2008

● South Africa 2005 Areas travelled include Johannesburg, Soweto, Table Bay (Robben Island), Pretoria and Eastern Transvaal.

References Furnished Upon Request

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