Manager Customer Service

Kurt Mueller

**** **** ****** ***, ***** Heights OH, 45424 Ph. 913-***-**** email: *********@*******.***

BACKGROUND SUMMARY

ASQ certified Six Sigma black belt with extensive quality, technical, scientific and business experience. Knowledge spans quality, supplier development, product development, business development, process development, operations and customer service. Areas of expertise include:

Quality Assurance, Quality System Management, Cost Reduction Programs

TS16949, Lean Manufacturing, APQP, Internal Auditing and GD&T

EXPERIENCE

Norwood Medical (medical device component manufacturer) 4/14 – present

Senior Quality Engineer

Perform analysis and support for product development on designs and components. Complete GR&R’s, capability and statical analysis for product dimensionals and features. Support reduction of part variation. Develop and complete PPAP documentation. Read and interpret prints to assure parts meet GD&T specifications.. Develop work instructions and product inspection systems.

Gramag Truck Interior Systems (a Magna joint venture) 5/13 – 3/14

Quality Manager

Manage the Quality Department to meet goals and objectives. Develop and implement quality procedures. Ensure appropriate systems are in place to track quality. Maintain and improve TS16949 documents, work instructions and procedures. Communicate customer needs to the manufacturing plant to meet customer requirements. Perform root cause analysis and develop corrective actions for customer concerns. Manage and monitor supplier quality activities and concerns. Perform internal audits.

Magna – Excelsior Springs Seating Systems 9/11 – 5/13

Quality Manager

Manage and direct the Quality Department to assure performance to goals and objectives. Create quality policies and procedures and monitor for effectiveness. Assure appropriate systems are in place to track quality requirements. Responsible for ensuring appropriate APQP and PDP activities are taking place. Communicate customer needs to the manufacturing plant ensuring customer requirements are met. Oversee coordination of Engineering changes and production evaluation runs. Oversee the development of new suppliers and pursue cost reduction ideas.

HP Pelzer Automotive Company 2/10 – 9/11 A tier one automotive supplier

Quality/Engineering Manager

In addition to Quality manager duties, manage the plant engineering group. Manage new program launches. Evaluate and implement process improvements, lean manufacturing and material cost savings.

Annual savings of $500,000 through process improvements and material reductions

Successful launch of 16 new products for GM 353 Lacrosse program.

HP Pelzer Automotive Company 2/05 – 2/10 A tier one automotive supplier

Quality Manager

Develop and maintain the Quality Management System. Develop and maintain PPAP documentation including PFMEA’s and control plans. Respond to customer concerns on non-conforming product. Perform root cause analysis and implement appropriate actions. Improve and maintain plant quality. Perform internal audits on quality systems and documentation. Manage Quality laboratory and supervise quality auditors, engineers and technicians. TS 16949 representative. Assist, implement and recommend lean manufacturing methods. Assist with plant operations. Acting Plant Manager during Plant Managers absence.

Passed TS each year as Quality Manager with no Majors

Maintained GM PPM’s below 25 and Chrysler Quality rating above 90%

Key in reducing scrap to less than 2% of total production

Technical Consultant / Business Owner 2/04 – 10/06

Consult on varied technical projects for the automotive industry. Franchise Licensee in the hair-care industry. Manage capital expenditures. Direct staff recruitment, development, training, and retention. Develop and administer employee benefits package. Insure all corporate financial obligations are met. Direct payroll processing and delivery. Recommend and direct marketing and sales strategies. Make appropriate business decisions based on Profit and Loss statements. Hands-on, day-to-day operations and customer service.

Innovative Adhesives Company 5/01 – 2004 An industrial adhesives manufacturer.

Technical Director, Research and Development

Developed new adhesives for the roofing and construction industries. Managed, maintained and improved Quality Assurance systems. Approved new raw materials and suppliers. Organized and maintained the adhesives laboratory. Determined and adhered to a research and development budget.

Developed pressure sensitive adhesive expected to increase sales revenues by 15 – 25%

Formulated pressure sensitive adhesive for mounting commercial mirrors

Developed water-based adhesive for roofing insulation

AccoustiSeal, Inc. 07/96 – 05/01 (formerly Masland then Lear Corporation) An automotive supplier.

Product Development Manager (12/00 – 05/01)

Development of new products for the automotive sound-damping market. Support Quality Assurance and production with raw material and formulation problems. Support QS 9000 implementation. Pilot new formulations. Direct and manage plant chemists and technicians.

AccoustiSeal, Inc., continued

Materials and Process Engineering Manager (07/96 – 12/00)

Improved plant operating performance through processing efficiencies and reduced raw material costs. Support quality and production with material and processing problems. Develop and maintain an efficient laboratory. Improve and maintain communications with R & D. Directed and managed a staff of engineers, chemists, and technicians.

Reduced failures on expandable product by 60%

Decreased product time-to-market by 25%

Reduced raw material costs by $500K

Research and Development Process Engineer (10/93 – 7/96)

R & D of new manufacturing processes, products, and systems. Directed and managed 3 technicians. Worked closely with vendors in developing new materials for use in automotive interiors. Troubleshoot processing problems for manufacturing.

Carlisle SynTec Systems 1984 – 1993 A major supplier of synthetic polymeric roofing.

Manager, Warranty Cost Control Department (1990 – 1993)

Senior Quality Service Engineer (1988 – 1990)

Supervisor, Electron Beam Curing Facilities (1986 – 1988)

Process Development Engineer (1985 – 1986)

Senior Engineering Technician (1984 – 1985)

EDUCATION

B.A. Chemistry, Wittenberg University, Springfield, OH

Webster University, Kansas City, MO, Various Finance, Statistical, Business Management courses

TECHNICAL TRAINING

Extensive continuing education through various classes, seminars, and presentations in the areas of:

Management & Supervision Problem Solving Statistics & Computing

Effective Presentations Materials Evaluations Adhesives & Textiles

Lean Manufacturing Internal Audits TS16949/QS9000

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