Project Management Information Technology
Resume:
MARIA HULBERT
Norwalk, CT 06851
http://www.linkedin.com/in/mariahulbert *****.*******@*****.*** 203-***-****
SUMMARY
Information Technology professional experienced in providing strategic direction, business process improvement for both application and infrastructure environments, service delivery, software implementation/upgrades and manage system development efforts, implementation and support of 3rd party vendor applications. Strong project management skills with a thorough knowledge of managing software implementation and infrastructure projects. Ability to adapt to various corporate cultures and grasp complex technical concepts. Effectively communicates and manages relationships with customers, technical staff and vendors resulting in delivery of quality services and products.
KNOWLEDGE AREAS
Project Management
Business Analysis
IT Procurement
Budget Oversight
Service Delivery (Helpdesk)
Business Continuity
Infrastructure Operations
Software Implementation
Offshore Vendor Management
Client Relationships
Disaster Recovery
EXPERIENCE
CHANGE HEALTHCARE (fmr. MCKESSON HEALTH SOLUTIONS) January, 2011-Present
Project Manager
Lead product implementations, upgrades, migrations from ClaimCheck to ClaimsXten and ClaimsXten Select, internal tool development and provide technical project management support for several clients simultaneously through the SDLC process. Manage work of onsite, virtual and off shore resources - developers, analysts, QA and IT Operations. Interface with Sales, Account Managers and Clients throughout the project life cycle.
Manage and deliver implementation and upgrade releases to clients from small to jumbo healthcare payors involving complex integrations between their claims systems such as Amisys, Facets, PowerMHS and custom integration solutions for the ClaimsXten product.
Coordinate IT activities between client and McKesson and hosted by providing support to client in infrastructure readiness, pre-requisite and custom software installation through installation.
Facilitated development of a new team and built processes to upgrade the health solutions auditing product to support 5010 and ICD-10 mandate.
Established relationship with offshore resources and obtained the necessary knowledge transfer via internal SMEs to offload pre-project activities and QA activities.
Collaborated with resources to develop various artifacts such as SOW (Statement of Work) and various processes, artifacts and deliverables for analysis and client engagement.
Served as SME for Project Management Methodology; Continuously improve and update the process documentation
Manage projects to develop and implement tools to streamline installation and maintain product price point through automation in Cloud (Saas) and ASP environment.
IROQUOIS GAS PIPELINE OPERATING COMPANY, Shelton, CT July, 2008-March 2010
Systems Development Manager
Provided strategic direction, systems development and application support for Engineering/Field Operations. Led systems analysts/developers and provided hand-on support of JD Edwards, GIS, FileMaker and business specific applications. Reported to CIO, collaborated with Senior IT team to develop standards and plans for infrastructure projects: Active Directory, Citrix, DNS, email, calendaring, business continuity, disaster recovery, and system/database security. Oversight of $2 million operating budget and capital projects.
Improved response times to Field Operations by developing and implementing a streamlined phone tree to direct calls to the appropriate IT personnel.
Reduced development costs by 50% for JD Edwards application by sourcing an internal contracted resource in lieu of a specialized consulting firm.
Managed vendor relationship for the Intrepid ESRI-based GIS system improving operational stability, delivery of support, and quality of project deliverables.
Led the project management team that resolved issues from the post-implementation of the ERP JD Edwards Enterprise One 8.12 Work Order system. Identified deficiencies in custom FileMaker applications and led the development team to improve user interface, functionality and reports.
Maria Hulbert *****.*******@*****.*** Page Two
ODYSSEY Reinsurance/Hudson Insurance Group, Stamford, CT 2007-2007
Infrastructure Project Manager – Contract Position
Provided technical guidance, project and relationship management between Corporate and subsidiary IT departments.
Improved response time, quality commitments, change management for the Hudson subsidiary resulting in service delivery improvement to the subsidiary.
Infrastructure SME on project team for system and software development efforts interfacing with Data Warehouse, Accounting, Insurance Claim, and Reinsurance systems including Business Continuity and Disaster Recovery exercises.
Developed SLA to guide the maintenance, backup, and disaster recovery plans to be used by the DBA group for SQL databases.
Evaluated requests for new servers and current utilization leveraging VMWare over adding physical servers.
Provided root cause analysis and problem resolution to specific projects such as Citrix 4.5 upgrade.
Documented processes, procedures, and diagrams related to SOX compliance, including living Visio functional diagrams resulting in infrastructure improvements.
TOWN OF GREENWICH, Greenwich, CT 1995-2006
Public Safety Information Technology Manager (2005-2006)
Led IT initiative to converge technologies planning for three Public Safety departments. Operational oversight including data center monitoring, hardware/software recommendation, purchases and user support.
Developed and executed technology plan to upgrade severely, outdated technologies (wireless service, AS400 operating system, and key Public Safety applications) resulting in improvement and delivery of services to all Public Safety departments.
Led external contractors and Fire department staff to migrate current systems to new platform and suite of applications as part of Public Safety systems convergence plan.
Developed and executed cabling/switch infrastructure for consolidation of staff into one building during new construction.
Assistant Information Technology Director (1995-2005)
Operational oversight of all municipal IT functions including LAN/WAN, infrastructure, all applications encompassing 2000+ Assets, 500 users, and 15 locations. Led team of six IT professionals and external contractors. Budget responsibility of $2M. Advised on financial feasibility of new programs and projects and implementation within budgetary limits; developed cost estimates for funding projects
Reorganized, redefined, and modernized Information Technology department. Standardized desktop hardware/software, centralized heterogeneous networks, implemented WAN and established Internet presence.
Provided application support to all departments specifically the Nathaniel Witherall Nursing Home’s Patient Care and Accounting Systems (ERP).
Led all phases of project management from feasibility, RFP, vendor selection and implementation for infrastructure projects and software development initiatives. (i.e. Geographical information System (GIS)
Built and monitoring of the Data Center environment to provide business continuity (7 x 24) and disaster recovery.
Led Service Delivery initiative (Helpdesk). Continuously improved operations, decreased turnaround times, streamlined work processes and provided quality seamless customer service.
Implemented policies and procedures for operation of Network/Desktop Support group including implementation of an Altiris (ITIL-based) Helpdesk/Asset Management system, resulting in 90% less desk side visits.
Provided specifications, purchase, lease all hardware/software. Managed both lease and asset management lifecycle.
Collaborated and communicated with Sr. Management, town officials, contractors, vendors and end users regarding department needs. Including presenting at to the public including federal, state and other municipal entities.
.
EDUCATION AND DEVELOPMENT
BS – Business Administration, Mercy College, Dobbs Ferry, NY
Professional Development:
Six Sigma Green Belt
Project Management (PMP Certification- in progress)
IIBA Business Analyst Certificate
Annual HIPPA and PHI Compliance Education
AS400 Operator & System Admin
Think Reliability Root Cause Analysis
JD Edward Common Foundations
FileMaker Pro Basic and Advanced
Microsoft NT & Windows 2000 System Admin
Microsoft SQL Admin
Lotus Notes Admin
Cognos Impromptu Reporting
Contact this candidate