Sales Customer Service

PERSONAL STATEMENT

An outgoing, hard working individual who is eager to be challenged. Extremely determined, self-motivated and self-disciplined seeking a successful career that will engage my interests. Highly approachable, with a good sense of humor and good general attitude to life.

Ambitious. In today’s world of survival of the fittest, one has to be equipped with knowledge, experience, as well as ambition.

WORK EXPERIENCE

Position – Freight Logistics Manager – September 2016 – current position Sphere – Supply Chain Management

Company Name – ASE Express, OCS & UTI Worldwide Logistics Responsibilities:

Strategically plan and manage logistics, warehouse, transportation and customer services

Direct, optimize and coordinate full order cycle

Liaise and negotiate with suppliers, manufacturers, retailers and consumers

Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

Arrange warehouse, catalog goods, plan routes and process shipments

Resolve any arising problems or complaints

Supervise, coach and train warehouse workforce

Meet cost, productivity, accuracy and timeliness targets

Maintain metrics and analyze data to assess performance and implement improvements

Comply with laws, regulations and ISO requirements

Position – Brand - Manager – July 2016 – September 2016 Sphere – Marketing, Brand Managing

Company Name – IDEAL P&C

Responsibilities:

Managing all aspects of the brand through the supply chain both tangible and intangible.

Analysing the brand and current strategy and highlighting areas of weaknesses or conflicting messages.

Creating a brand plan and brand strategy and ensuring all aspects of the product or companies marketing and activities align with the ethos and goals of the brand.

Creating an enduring brand message that results in increased sales, brand loyalty and improving market share.

Championing the brand internally making sure all elements of the company understand the brand and its goals.

Working closely with all parts of the company to ensure commercial goals of the brand are met.

Playing a key part in buying, sourcing and manufacturing of the brands products and ensuring all aspects of the supply chain align with the brand.

Developing high quality and effective marketing materials that align correctly with the overall brand strategy.

Realistic forecasting of sales and volume for the brand ensuring all parts of the company are geared accordingly.

Presenting the brand strategy to directors and sales and marketing teams at internal meetings and conferences.

Seek out new marketing opportunities that fit with the brand and maximising all opportunities for growth. Position – Import - Manager of International Relations & Development Division – September 2012 – July 2016

Sphere – Marketing, International Relations

Company Name – AZERIMED Group of Companies – Beauty Esthetics Responsibilities:

Manage all communications with partners;

Manage price formation, structure for the new products;

Study competitiveness of the products at the local market;

Specifying market requirements for current & future products by conducting market research;

Plan and implement all import transportation strategies according to all suppliers and administer internal movement of all goods;

Sabina F. Faradova

E-mail: ********@*****.***

Mobile Phone # +994-**-***-**-**

Skype: sabina.faradova

Date of birth: 27/06/1988

Add PASS 1128 H 21 APP 4

Assist in release goods from customs & control all flow of documents;

Partner with suppliers and ensure accurate movement of all international goods and ensure arrival of goods within required timeframe and obtain best freight rates at all times;

Design, evaluate and renew all contracts as per requirement and monitor and prepare reports for all import activities;

Contributing to, and developing, marketing plans and strategies;

Managing budgets;

Evaluating marketing campaigns;

Monitoring competitor activity;

Managing the production of marketing materials, assist in preparing press releases, promo articles.

Position – Marketing Manager – May 2012 – September 2012 Sphere – Freight Forwarding & Logistics

Company Name – ASE Express, OCS & UTI Worldwide Logistics Responsibilities:

Develop pricing strategies, balancing firm objectives and customer satisfaction;

Determines target markets to expand audience base;

Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors;

Formulate, direct and coordinate marketing activities and policies to promote services;

Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and services capability booklets; compiling account and competitor analyses;

Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages;

Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends;

Position – Technical Sales Engineer – February 2011 – May 2012 Sphere – Heavy Industry

Company Name – MITSUBISHI CORPORATION

Responsibilities:

Calculating client quotations, preparing estimations;

Assist in development of business and marketing plans based on research data. Identify and analyze the market need, market size and competition;

Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections;

Raise quotes summarizing the business benefits and how these meets client’s requirement together with the cots for the work;

Analyzing costs & sales;

Coordinating sales projects;

Use personal technical expertise and that engineers, to scope out required technical solution;

Develop, revise and ratify proposed technical solutions in conjunction with technical expert;

Making technical presentations and demonstrating how a product meets client needs

Planning special promotions coordinate procurement and event marketing Position – Deputy of Branch Manager – September 2010 – December 2010 Sphere – International Fashion Retail

Company Name – R.A.R Holding Company

Responsibilities:

Asses local market conditions identify current & prospective sales opportunities & develop forecasts, financial objectives & business plans for the branch

Closely monitor and analyze sales volumes, market share trends and competitive activity

Coordinate product management and cost regulation projects with internal & external resources to achieve results (product development, trade promotion, sales, market research)

Correspondence with offshore franchisee companies

Develop & implement sales & profitability plans according to account management principles that insure the development & maintenance of account plans

Direct all operational aspects of the branch to include distribution operations, customer service, human resources, administration & sales in a manner that supports reaching the profitability goals

Take on the responsibility of evaluation of the employees

Recommend desirable changes in the policies & goals of the branch

Provide development & motivation to bring out the best in each distribution team member

Position – Specialist of Customer Service – October 2009 – Aprel 2010 Sphere – Banking

Company Name – Access Bank, Sabail Branch

Responsibilities:

Respond promptly to customer inquiries;

Handle and resolve customer complaints;

Perform customer verifications;

Process orders, forms, applications and requests;

Direct requests and unresolved issues to the designated resource

Manage customers` accounts;

Keep records of customer interactions and transactions;

Record details of inquiries, comments and complaints;

Record details of actions taken in appropriate reports;

Communicate and coordinate with internal departments;

Follow up in customer interactions;

EDUCATION

State Economic University (2005 - 2009)

Faculty – International Economic Affairs (BS Degree - high distinction) LANGUAGE KNOWLEGES

Azeri – Native; Russian – Native; English – Fluent; French – Good; CERTIFICATES

MARKETING KINGDOM – April 2013, Baku, Azerbaijan Azerbaijan`s first ever global marketing event. The event featured presentations by world renowned marketing experts from LEGO, Microsoft, London Olimpics, SAP and Henkel Beauty Care

Sales Leadership Program – June 2011, Dubai, United Arab Emirates Training was held by Corporate Head Quarters of Mitsubishi Corporation

Improvement of client service & management systems – January 2010, Baku, Azerbaijan Training held for Access Bank employees

Certificate for participation in ``The 3-rd Global CS Competition – 2011`` Essay on the topic of ``Our Customer Focused Policy``, which have taken the 3

rd

place. Certificate issued by Overseas Marketing Division Building Systems Group, MITSUBISHI CORPORATION, Japan

Certificat De La Langue Francaise – Niveau Moyen – par le Centre Culturel Francais de Bakou. SOCIAL & ORGANIZATIONAL SKILLS AND COMPETENCIES

Excellent team player, participated in the several kinds of Exhibitions & the voluntary organization ‘La Semaine Verte’, Skilled in public work management. Also took part in International Caspian Oil & Gas incorporating Refining & Petrochemicals Exhibition 2010 - 2012 as official representative of TOTAL E&P Azerbaijan. Member of the student council, helped to organize student conference with a focus on economics, enjoy meeting and exceeding targets, look for ways to do things better, motivated by being successful and achieving, very good in communications, used to learn psychology. TECHNICAL SKILLS

Microsoft Office (Word, Excel, Access, PowerPoint etc.), 1C, AutoCAD, Corel Draw, Adobe Photoshop. Outlook Dear Employer,

If you are reading this, it means you are interested & ready to study about me more.

So would like to provide some more information about my experience

& future plans.

I have 5 years experience at managerial roles. Actually my previous background is very wide & different -

(Logistics/Marketing/Import/Brand

Management/Procurement/Oil&Gas/Banking spheres).

I have worked for international companies, had lots of business trips

& can say with certainty that I`m quite adaptive to new cultures & mentality.

One of my life goals is to relocate to Canada with permanent status. Some of my relatives are already living there.

I won`t need any sponsorship from my future Employer, only invitation & work permission will be required.

It will be the most important experience which will open for me lots of new opportunities & chances to prove myself.

Thank you for your kind attention once again & since we are living in high-tech century, first interview can be arranged from a distance, by Skype.

Best Regards,

Sabina F. Faradova

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