Customer Service Sales

ERNESTO GOMEZ

**** ********* ****** ********: ***/287-4224

Chino, California 91710 ********@*****.***

PROFESSIONAL EXPERIENCE

July 2016 – Present Touch Wireless

San Dimas, California

Area Retail Sales Manager

• Work with the VP, President and Managers to increase productivity

• Ensure complete and timely communication of Company objectives, policies and initiatives throughout the District.

• Provide leadership and motivation to all locations and personal to meet and exceed individual performance goals as per company standards

• Foster an environment of open and upward communication with all staff to insure positive employee morale, effective conflict resolution and upward flow of creative ideas for the benefit of the Company and all employees.

• Develop and lead Managers and store personnel to be proactive in new business development, sales process execution, customer service, cost control and their ability to properly analyze and take corrective measures in all areas. July. 2014 – July 2016 AT&T Mobility

Cerritos, California

Retail Account Executive

• Accountable for sales, customer service, store appearance and ongoing training of sales staff

• Provide leadership and motivation for sales staff to meet and exceed individual performance goals as per company standards

• Ensure that all DSA’s know all our products and services

• Accountable for personal goals and quotas.

• Build and maintain a great partnership with the Dealer Director, DM and all locations.

Jan. 2008 – July 2014 AT&T Mobility

Cerritos, California

Retail Account Manager

• Conduct regular ride a longs with NAEs and NR DM’s to their specific locations

• Ensure that all NAE’s are hitting their goals

• Work with the NAE’s, NR Managers, DM’s and Regional Director’s to increase productivity

• Observe and coach NAE’s on how to interact with NR personnel.

• Develop, Motivate, Inspire, and Coach NAE’s and NRFR’s daily

• Provide leadership and motivation to NAE’s to meet and exceed individual performance goals as per company standards

Dec. 2006 - Jan. 2008 Cingular/AT&T

Cerritos, California

National Account Executive

• Accountable for sales, customer service, store appearance and ongoing training of sales staff

• Responsible for development of a knowledgeable sales staff to create sales and on- site activations through a retail environment

• Provide leadership and motivation for sales staff to meet and exceed individual performance goals as per company standards

• Accountable for personal goals and quotas.

Dec. 2005 - Dec. 2006 Cingular

Cerritos - California

National Retail Trainer

• Trained and motivated the sales staff and ensured they had a full understanding of the company’s promotions, products, and features

• Responsible for taking a class of 20 and teaching them the 6 Step Sales process

• Responsible for taking all new employees through a 2 week course on selling the Cingular Advantage

KEY STRENGTHS

• Effective communication skills both face to face, over the telephone, including customer service, sales and conflict resolution

• Strong organizational skills with attention to detail

• Comfortable with high volume of simultaneous responsibilities

• Bilingual in English and Spanish

MILITARY EXPERIENCE

• United States Army Oct 1993- Oct 2001

o 92A Automated Logistical Specialist

EDUCATION Currently pursuing completion of an Associate of Arts in Business at Mt. San Antonio Community College in Walnut, California.

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