Insurance Data Entry

LIZA BONAL

**** ****** ***** ** *** Vegas, NV *9115

*************@*****.*** 702-***-****

SUMMARY

I have excellent oral and written communication skills with the Hispanic community.

Allstate Insurance, Las Vegas, NV June 1998 - Jun 2000

Assist office with answering phones throughout the day as needed, sort faxes and distribute and cover receptionist daily between 8:00 - 4:30 pm.

Answered a multi-line phone system. Busy firm gave me the skill to work alongside partners as we had to know everything that was going on, as far as quoting for new business auto, homeowners and renters insurance policies.

Took charge of all the Hispanic book of business.

Alphanumeric data entry operator and word processor, filing and taking premium payments.

Monterrey Insurance, Las Vegas, NV June 2000 - May 2007

(Product sold : Auto Insurance, Homeowners/Renters Insurance Tow Packages Etc..

Licensed in property and Casualty

Serve customers by providing product and service information; resolving product and service problems.

Attracts potential customers by answering product and service questions suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Took charge of the Hispanic book of business.

Marketing, Sales, Quoting and Customer service.**

Owner/Agent Broker Guadalajara Insurance, Las Vegas, NV Jun 2008 - Oct 2014

DBA: Quality DMV Services

Planned and directed all functions of the company - Enforced strong leadership skills to ensure efficient/effective utilization of corporate resources

Established and integrated the functional strategies of the company utilizing business expertise to reach financial/operational goals and objectives. Deployed resources to achieve financial forecast and business objectives Record of success in guiding and directing an ABC enterprise through substantial change management, balancing engagement with strong and effective strategic leadership. Developed sales and marketing plans and programs for company sales personnel. Analyzed market trends and statistics to determine potential of growth - monitored sales performance regularly.

DMV services such as registration renewals, SR22, suspended revoked License plates, reinstatements ...

Company appointments: Progressive, Infinity, American Access, Access Insurance, Mendota/ Mendakota, Safeco, Travelers, AIG Indemnity/AIG Etc…

Ewing Brothers (Liens Department) April 2016 - March 2017

Data entry, prepare proper paperwork for proper auto auction lien sales, mailed certified letters, also worked the collection department,towing side such as dispatch, stock cards, numerical filing and helped all the Hispanic customers with questions regarding impounded vehicles. Phone calls made with Las Vegas Metro Police, Las Vegas Marshal’s, Parking enforcement, Viper and auto return for impound sheet corrections or questions and proper data entry.

Also helped claim adjusters with proper releasing of vehicles : Progressive Insurance, Geico, State Farm, Farmers, Access Insurance, Nevada Direct and other Tow yards such as Copart(57 storage),Quality Towing, Snap Towing.

EDUCATION

Cheyenne High, Las Vegas, NV 1994 - 1998

Property/Casualty Insurance Bonding Nevada School of Insurance, Las Vegas, NV 1998 - 2002

LANGUAGES

Fluent in both the English and Spanish languages and capable of translation in a wide-range of subject areas within both languages.

ADDITIONAL INFORMATION

My greatest strengths are building and maintaining relationships with brokers, agents, carriers, re-insurance companies, and employees. Enthusiastic and driven Insurance Agent/Broker and experienced Executive Assistant who possesses exceptional organizational skills, ability to multi task, hands-on technical experience, good work ethic and attention to detail. Educate brokers, agents, members, providers and team members on available guidelines and tools as well as advocacy on behalf of the members, agents and brokers in resolving claims and policy inquiries and comparisons in a timely, thorough and professional manner.

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