Quality Control Customer Service
Resume:
Henry C. Ohuemeokpu
EDUCATION: Associate Degree Computer Information Systems (in progress), Penn Foster College
Diploma Electronics Technology, Penn Foster Career College
Associate Degree Computer Information Systems (in progress), Penn Foster College
Student
Programming Languages: Java, PL/SQL, C#
Installing virtual operating system windows XP/7 on business computers
Implemented Java and J2EE Design patterns like Business Delegate and Data Transfer Object (DTO), Data Access Object and Service Locator
Environment: Java/J2EE, Struts framework, C#, JSP, JSF and XML, HTML, PLSQL
TECHNOLOGY: TCP / IP, LAN / WAN troubleshooting / routing / switching devices, Wireless LANs, Frame Relay. Microsoft Office 2003 / 2007 (Outlook, Excel, Word, PowerPoint), Intermediate C++ and Java, servers, routers, tape drivers, CD-ROMs, laptops, hub, etc.
SUMMARY: Fluent in Japanese language. Quality Control experience: Identified improvements for Quality Control methods through Kaizen and 5S activities. Also, accomplished in the computer field, having engineered and implemented LAN/WAN networks using a variety of Hardware/Software. Add value to a company as a support to users, desktops, and networks requiring troubleshooting, and analytical skills. Quality Control: Kaizen continuous improvement, training, preventative maintenance
EXPERIENCE:
2008 - Present Quick Fix, Inc. Texas, Dallas TX
Computer Technician
Developed web application based on J2EE Struts framework, JSP, JSF and XML, HTML
Troubleshooting and fixing software and hardware related problems as they arise
Also, translated Japanese and English for visiting Japanese clients. Assisted communications during meetings and discussions and interpreted the content of company manuals and spreadsheets.
Received excellent client satisfaction rating. Rated a 9 on a scale of 1-10 by the clients.
Installing virtual operating system windows XP/7 on business computers
Setting up of new computers installing hardware and software required by user while maintaining and deploying neat wire management
2008 – 2009Prospect Airport Services, DFW Airport, Texas
Translator promoted to Trainer
Assisted an average of 50-75 travelers each day.
Checked passenger customs declarations forms for accuracy and completeness and helped passengers to complete the forms as needed.
Directed passenger queues to ensure a smooth flow of passenger traffic through the terminal.
Translated customs details and instructions for Japanese passengers
2000 – 2007Self-employed, Tokyo, Japan,
English Teacher
COMMUNICATION AND CUSTOMER SERVICE SKILLS
Taught English lessons to Japanese students.
Developed teaching curriculum for private English lessons.
Researched customer contact resources to determine my target market for sales.
Taught English lessons to Japanese students (children and adults)
Recognized student/ customer needs and worked to make sure their needs were met
Regularly delivered trial lessons to prospective students and achieved a trial lesson sales success rate of 80%
Motivated and encouraged students
2000-2005 Hino Motors, Tokyo, Japan
Interpreter and Translator
Monitored and managed the upkeep of machines used to manufacture automotive vehicles. The plant manufactures an average of 20 vehicles per day.
Interpreted/read production drawings and technical manuals. Was able to identify vehicle components by name and symbol.
Entered and tracked daily machine maintenance data on computer spreadsheet.
Acted as liaison for visiting trainees: Used my Japanese language skills to assist them with accommodations, transportation, etc.
Maintained mass production quality levels and identified improvements for Quality Control methods through Kaizen and 5S GOESU activity
Tracked and logged daily machine maintenance records.
Acted as liaison and interpreter for visiting trainees, communicating openly to keep them informed of issues and progress. Also used my Japanese language skills to assist them with accommodations, transportation, etc.
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