Customer Service Project Manager
Resume:
William Lopez
Hialeah, FL ***18
******.*******@*****.***
Mobile: 407-***-****
SUMMARY OF QUALIFICATIONS:
Experienced Computer/Network Technician with strong technical, troubleshooting, leadership, project management and customer service skills. A talented organizer and resourceful problem solver; able to adapt to change, make sound decisions and manage multiple tasks.
Expert in LAN, network and software installation and configuration.
Skillful at repairing, installing, upgrading, and maintenance of desktop and laptop computers as well as printers, scanners & audio and visual equipment.
Extensive knowledge of technical terminology.
Exceptional customer service and pre and post sales support skills.
Excellent written and verbal communication skills..
Ability to write engaging technical documents to assist users with hardware and software usage.
EXPERTISE INCLUDES:
Computer Engineering ● Networking ● Installs ● Configuration ● Trouble Shooting ● Maintenance ● Repair ● System Set-up ● Computer Systems ● LAN Wiring/Cabling ● Hardware/Software ● Microsoft Office 365 ● Windows 7/8 ● Adobe Applications ● Word Perfect ● Mac /PC ● Internet
Customer Service ● User-Support / Desktop Support / Help Desk ● Pre and Post Sales Support ● Internal/External ● Consultant ● Presentations ● Marketing ● Trade Shows ● Project Management ● Supervision ● Training ● Team Building ● Strategic Planning ● Scheduling/Logistics
EXPERIENCE
Compucom \ Lowes FST Pembroke Pines, FL Feb 2017- Present
Field Service Technician for (10) Lowes Stores in South Florida
Closing Tickets on al stores 2 Stores Daily
Check al Front End Registers, Customer Service registers
Check all Dept. Fiber Cables, runs are in working condition
Recrip as Necessary
Pcs, thin clients, Imagers Cradles
Run and close reports and work tickets
Check back up power
Check (41) access Points in all stores
SmartSource Computer Rentals Pembroke Pines, FL Apri 2014- Feb 2017
Configuration of Apple Mac Books,IMacs,Ipads
Configuration of Dell,IBM, Laptops and Desktops
Setup & Delivery of AV Equipment
Projectors,Screens,Spkrs,Mic sets
Install in Hotels Fountainbleau,Loews,Etc…
Project Manager on Trade Shows
Managed Organized setups 10-50+Technicians
KeHe Distributors Allentown, PA Feb 2013 –Mar 2014
Select and Separate Customer Orders
Use of Motorized Pallet Jacks to pick customer Orders
Use of Cherry Picker to pick customer Orders
Jacob Javits Convention Center New York City, NY Mar 2011- Feb 2013
Jacob Javits is New York City only convention center all Major shows are operated here.
Network Administrator – Telecommunications
Punched down lines for Telephone and Ethernet drops
Tech on site for all trade shows.
Managed Wireless connections for all exihibtors
Customer Sevice for Ordering internet Placement
Handle Wifi connections for Users
CONNECT Litigation Technology Wyndmoor, Pennsylvania Jan2010-Nov2010
CONNECT Litigation Technology (CONNECT) is a national litigation equipment rentals, war room IT services and trial logistics services organization. (http://connectlitigation.com)
Lead Computer Technician
Managed the installation and configuration of computer systems and software for CONNECT’s clients.
Set up and maintained desktops, laptops, Elmo Document Cameras, custom computer systems, scanners, projectors, etc.
On-site / off-site maintenance and customer service / help desk.
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NMR Staging & Events, Inc. Monroe Township, New Jersey (10+ years) 1998 – 2009
NMR Staging and Events, Inc. is a prominent leader in the audiovisual rental industry for corporate meetings, special events, and tradeshows. (http://www.nmrevents.com)
Lead Computer Engineer / Project Manager
Lead the installation and configuration of high-end PC’s and technical equipment for NMR’s rental customers. Technical Project Manager for tradeshows. Software installs, QA test of audio & video equipment, diagnose and troubleshoot problems and provide customer service.
Met deadlines and quality goals; effective in managing multiple projects/deadlines.
Sharpened selling and presentation skills; provided information, education and consultation to trade show customers and supported the sales force.
Relied upon to travel to client locations in various states to set-up computer equipment, program networking and provide support.
Contributed in a collaborative environment; provided sales and management with technical support, suggestions and solutions.
Developed supervisory, team building and project management skills; delegated duties, coordinated logistics and provided hands-on leadership.
Willing to travel and will consider relocation.
References Furnished upon request.
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