Field Service Technician

Robert Priddy

**** * ********* **. *****, Az. 480-***-**** *********@*****.***

Summary

I’m an accomplished field service technician and service manager with 20+ years in high volume manufacturing and 30+ years with customer relations. I consider myself an excellent technician in electronic, mechanical and have management experience. Experienced in coordinating employee schedules, budgeting, program/process improvements and business development initiatives. I performed audits and inspections of inventory and facilities. I compiled data for preparing estimates and reports. I’m able to provide exceptional customer service and manage multiple projects while adhering to strict deadlines. I have excellent and verbal communication skills with strong problem solving talents and adept at using Microsoft Office Suite, including Word, Excel and Access.

Objective

I would like to bring my 30+ years as a technician, 18+ years in the semiconductor industries as a field service technician, 9 years as a manager in high volume manufacturing to help a company improve on productivity and increase equipment availability by using continuous improvement projects and lean manufacturing experience.

Education

AVIONICS TRAINING FOR FIGHTER JETS USMC

Graduated first in my class and was meritoriously promoted for the achievement.

Skills & Abilities

TECHNICAL

I have experience with PLCs, HMIs SCRs, DNET communications, pneumatics, equipment that run under vacuum at the mil/torr range, manometers and helium leak checking complex gas lines.

I worked with hazardous gases like phosphine, diborane, silane, dichlorosilane and germanium.

I have experience with 24v and 480v systems.

I have experience with calibrating, teaching and repairing of multi axis robotic systems.

I've worked with equipment that are run by multiple servers that communicates with a factory's Material Control System.

I was qualified to micro solder in the Marine Corp

MANAGEMENT

I was the Production Service Manager for the maintenance team of 60 technicians.

I organized training and taught training classes.

I put together the maintenance database to track service calls.

I was in charge of overseeing the installation of 300+ pieces of equipment with an estimated worth of 70 million.

I attended worldwide factory meetings.

I ran daily reports which included availability, equipment errors, meantime to failure, meantime for repair and long down reports to my company and my customer.

COMMUNICATION

I had to attend daily meetings with my customer to go over reports and talk about strategies for repairs in an articulate way to ensure them problems would be solved in a timely fashion.

For 7 years as the EIC for PRI Automation I was on 24/7 on call support for my technicians and for my customers wants and needs.

LEADERSHIP

I was the EIC for 7 years for my company at Intel.

I was the collateral duty inspector in the Marine Corps. I validated all the avionics equipment that left our shop that was signed of Ready to Use.

Experience

EPI FIELD SERVICE TECHNICIAN PRINCIPAL SERVICE SOLUTIONS JAN 2016-SEPT 2016

I was contracted to Semiconductor plants such as Intel and Global Foundries.

While contracted at Intel I helped the support of the Epi equipment to the customer’s new process.

While working at Malta I supported new installs and daily equipment maintenance.

Released because of contract reduction at Malta.

METER INSTALLER APEX DEC 1015-Jan2016

I was under a temp contract to help APEX upgrade the Phoenix area with smart grid technology for APS.

The position was eliminated due to contract reductions by APEX

PRODUCTION MAINTENANCE MANAGER GT ADVANCED TECHNOLOGIES JAN 2014-SEPT 2015

Organized training for equipment that checked crystalline structure, final inspection, polishing, grinding and cutting of sapphire.

I put together the maintenance database to track service calls.

As a team, we took equipment that was never used for processing sapphire and was able to get the defects from 60% to 5%.

Managed a team of 40 technicians. I was responsible writing reviews, expenses.

Assisted Process Engineers and Vendor with difficult problems to improve equipment availability.

FIELD SERVICE TECHNICIAN APPLIED MATERIALS JUNE 2004-JAN 2014

I worked on Epi tools for 10 years.

Installed first 300mm EPI Tool at IBM Fishkill and multiple EPI tools for Intel.

Inspect finished products for quality and adherence to customer specifications.

Set up and verify the functionality of safety equipment.

Monitor and adjust production processes or equipment for quality and productivity.

Assisted with root cause analysis with customer.

Test products or subassemblies for functionality and quality.

Plan and lay out work to meet production and schedule requirements.

Inspect materials, components, or products for surface defects.

Created service, install and upgrade procedures. Streamlined existing procedures.

Provide advice or training to other technicians and customer.

Measure and record data associated with operating equipment.

FIELD SERVICE TECHNICIAN/EIC PRI AUTOMATION MAR 1995 – JUN 2004

Promotion to Engineer in Charge (EIC) skipping the Lead Tech position.

Regularly met customer goals of 98% availability of equipment.

Worked with corporate engineers to develop upgrades and design changes for customer

Involved with worldwide weekly meetings with the customer to improve equipment availability

Used service databases to track error trends and drive continuous improvement projects.

Adjust or replace defective or improperly functioning circuitry or electronics components.

Write reports or record data on testing techniques, laboratory equipment, or specifications to assist engineers.

Identify and resolve equipment malfunctions, working with manufacturers or field representatives as necessary to procure replacement parts.

Maintain system logs or manuals to document testing or operation of equipment.

FIELD SERVICE TECHNICIAN/ AIR PRODUCTS NOV 1994 – MAR 1995

Monitored the gas levels for semiconductor fabs. Replaced gas cylinders. Repaired and troubleshoot gas cabinets

FIELD SERVICE TECHNICIAN/ SPECIAL DEVICES INC. JUN 1994 – NOV 1994

Maintained and troubleshot prototype equipment producing initiators of the air bag industries.

Created drawings for replacement parts that were made in the onsite machine shop.

FIELD SERVICE TECHNICIAN/ INFINCOM MAR 1989 – JUN 1984

I was Lead Technician that handled and scheduled service calls for a team of 10 technicians. I was part of a special team for major accounts.

I assisted the training department and instructed classes.

Assisted with customer issues and performed root cause analysis.

AVIONICS TECHNCIAN/ USMC SEPT 1983 – DEC 1988

Troubleshot avionic equipment for A4s, F4s, F18 and Harriers.

Performed the duties as Quality Assurance Inspector.

Verified functionality of all equipment leaving the shop during my shift.

Publication and Tool (NCO) Non-Commissioned Officer

Meritoriously promoted for graduating at the head of my class in avionic school

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