Kelsey Wright

330-***-****

https://www.linkedin.com/in/kelsey-wright-94a1b4129https://www.linkedin.com/in/kelsey-wright-94a1b4129

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Career and Education Summary

Recently graduated with a Master’s degree in Applied Psychology with a concentration in Industrial and Organizational Psychology. Years of experience in both a banking and retail setting, focusing on customer satisfaction and employee/ personnel development. Other degrees include a Bachelor's in Research Psychology and minors in Business Management and Sociology. Member of Psy Chi and Metro NY Association of Applied Psychology.

Relevant coursework: Program Development and Implementation; Organizational Behavior; Individual Psych Assessment and Appraisals; Job Analysis and Competency Modeling

Education:

Sacred Heart University August 2015- August 2016

Fairfield, Connecticut

Obtained a Master’s in Applied Psychology (GPA 3.90) with a concentration in Industrial and Organizational Psychology. Graduated with Honors and became a member of Psy Chi, a national psychological association.

●Accomplishments- Psy Chi, Honors, Graduate Student Council, Metro NY Association of Applied Psychology

Walsh University August 2011- May 2015

North Canton, Ohio

Acquired a Bachelor of Arts in Psychology, with a concentration in Research Psychology. Also obtained minors in both Business Management and Sociology while working full time and maintaining a GPA of 3.3.

●Accomplishments- Dean’s List

Work Experience:

Alliance Healthcare Solutions December 2016- Present

Patient Services Associate

Alliance Healthcare is a leading provider of MRI and PET/CT related services. From scheduling and preregistration, to reminder calls and insurance verification, Alliance Healthcare connects physicians and patients, with hospitals around the U.S. Currently; Alliance Healthcare operates in 45 states, connecting around 500 doctors’ offices with over 300 facilities on a daily basis. My tasks as a Patient Services Associate include, but are not limited to,

●Working with physicians to schedule patients of MRI and PET/CT scans.

●Assisting in the cancellation or reschedule of patients due to a variety of reasons.

●Communicating with facilities and hospitals to make sure a patient is prepared for scans and procedures, by receiving proper prep instructions.

●Provide excellent customer service while assisting customers with questions and concerns regarding MRI or PET/CT scans.

Synchrony Financial June 2013- August 2015

Collections Representative

Synchrony Financial is a large banking institution that focuses on retail credit and credit cards. Teaming up with over a hundred established companies and stores, Synchrony concentrates on B2B relationships, while also providing customer service to millions of card holders and collection services to these businesses. My tasks as a collections rep included, but not limited to,

●Helping customers with questions and payment options/plans that best fit their financial needs.

●Aided in selection processes and background in interviewing.

●Arrange for debt repayment through telephone conversations while determining reasons for overdue payments, while reviewing the terms of sales, service, and credit contracts.

●Transferred calls and provided excellent customer service.

●Answer customer questions regarding problems or issues with their account and/or billing.

Retail/Sales September 2009- August 2014

Sales Representative

Over the course of five years, working for companies such as JCPenny’s, Plato’s Closet, and Victorias’s Secret, I obtained many customer service skills, as well as acquiring an insight into the inner workings of larger corporations and retail chains. My duties include, but not limited to,

●Helping customers with questions and concerns.

●Resolving company or employee issues while working in teams to complete tasks.

●Track inventory and participate in store or display moves.

●Training in management positions, key holder processes, and help upper management responsibilities.

Volunteer Experiences

●Angels for Animal (2016)

●Graduate Student Council (2015-2016)

●Humane Society (2006-2015)

●SafeKids Day (2007-2011)

●Highway Clean-up (2007-2009)

Other skills:

Organizational skills; customer service oriented; empathetic; timely; motivated; driven; quick learner; hardworking; and determined. Also can work computer analytical programs and basic programs (Microsoft Office, etc.).

References Available Upon Request

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