Customer Service Secondary School
Resume:
Brendan Opie
** **** ****, ******, ** • N1G 4S4 • 289-***-**** • *****@****.********.** • https://ca.linkedin.com/in/brendan-opie-78202812b • Summer Student Skills
● Proficient use of Microsoft word, powerpoint, excel, and multiple social media sites
● Experienced in public speaking, instructing/teaching, customer service, and group work
● Well organized, flexible, and able to manage time effectively by creating daily and weekly plan- ners
● Able to stay calm and work effectively in high traffic environments
● Consistently able to follow instructions without supervision
● Capable to conquer all tasks presented by excellent use of problem solving developed from on the job training
● Disciplined to balance multiple activities at a time while completing all tasks in a timely manner Education
Bachelor of Commerce, Marketing Management (Co-op) 2015-2020 University Of Guelph (UoG), Guelph, ON
Ontario Secondary School Honours Graduation Diploma (OSSHGD) 2011-2015 Westdale Secondary School, Hamilton, ON
● Graduated with Honours
Work Experience
Labourer April 2016-August 2016
Raintree Irrigation and Outdoor Systems, Hamilton, ON
● Communicated effectively with a wide variety of customers while meeting their specific needs and wants
● Consistently worked for 45+ hours weekly, while working in all temperatures and weather condi- tions
● Operated a variety of machinery including company trucks and construction vehicles
● Developed preliminary skills in plumbing, irrigating, and electrician work Sports Counsellor & Lifeguard June 2015-September 2015 YMCA of Hamilton/Burlington/Brantford, Hamilton, ON
● Created weekly program plans for the campers constantly adding new games, sports, and activi- ties to keep them engaged
● Worked with campers with special needs while creating ways to keep them involved and incorpo- rating them with the other campers
● Responsible for supervising and monitoring campers while they play in the pools and the gyms
● Provided first aid to injured campers at the level of CPR C Assistant Counsellor June 2014-August 2014
YMCA Wanakita, Haliburton, ON
Brendan Opie
289-***-**** Page 2 of 2
● Identified safety hazards, effectively communicating risks to families and children, and offering explanations and solutions to improve the overall customer experience.
● Responsible for safety and well being for groups of 8-12 children for up to a month
● Worked in a fast paced environment in a kitchen, where deadlines were constantly set for clean- ing dishes and preparing food
Volunteer Experience
Newcomers to Canada learn to skate program October 2013- November 2013 Coronation Minor Hockey Association, Hamilton ON
● Communicated effectively with parents explaining what their children would be taught and how it would be done
● Instructed children that spoke little to no english on proper mechanisms of how to play hockey and skate properly
Learn to Read Program June 2013
Queen Victoria Elementary School, Hamilton, ON
● One on one tutor for children who were struggling with reading Telling Tales Festival September 2012
Hamilton, ON
● Effectively managed customers money provided from tickets for the event
● Directed patrons to parking locations
● Instructed public how to locate specific buildings and provided directions Awards/Certifications/Additional Qualifications
National Lifeguard Service (NLS)
● Devoted every Sunday for a month, and years of practicing and training to become a lifeguard Standard First Aid CPR C/AED
● Actively participated in first aid training every Wednesday night for a month straight Academic Honours Grade 9-12
Westdale Secondary School
● Driven to achieve the best results possible
Class G2 Driver's License (Will have G license by May 1, 2017)
● Skilled and trained in maneuvering a wide variety of vehicles
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