Sales Associate, Account Management, Underwriting, Operations Analyst
Resume:
Millie Mugol Cox
Aurora, IL 60504
Mobile 630-***-****
Objective: To secure a challenging position as a Program Manager/Director of a leading edge organization by overseeing the implementation of new programs and continue to manage the growth of the program through quality and performance measures. Resulting in client satisfaction and retention.
Employment:
AFLAC, INC.
West Chicago, IL
2004 to current
Sales Associate / District Manager
Prospect to establish new business accounts
Coordinate with employer to ensure highest level of employee participation.
Assist employer/broker with employee communications.
Provide consultative services to employers by integrating client specific requirements and special needs.
Manage the implementation process of new accounts from beginning to end.
Conduct employee presentations and enrollment meetings.
Manage daily activities while conducting employer and/or employee presentations.
Resolve both employer and employee issues to their level of satisfaction.
Provide ongoing customer service through routine employer contact ensuring a high level of service and client retention.
Assist employees with claim issues.
Present new products/services to existing clients.
Develop effective business relationships with clients and their Brokers/Consultants.
Proactively manage employer and broker expectations through scheduled personal visits and telephone contact. Emphasis on new business and client retention.
Partner with brokers/strategic business partners to increase business opportunities
Network with Chambers of Commerce/Business groups/Associations to increase business opportunities
Complete weekly/quarterly report summaries to management to keep score on my progress.
Managed 4-6 Sales Associates and assisted with sales training and their daily activities/operations to ensure they are compliant with all aspects of the business
BENESIGHT, INC.
Naperville, IL
2000 to 2004
Account Manager
Manage the installation of new business. Coordinate and oversee implementation work plan tasks and lead internal meetings.
Develop effective business relationships with clients and their Brokers/Consultants.
Proactively manage client and broker expectations through scheduled personal visits and telephone contact. Emphasis on new business and client retention.
Provide ongoing consultative services by integrating client specific requirements and special needs.
Manage daily activities while conducting business travel.
Act as a liaison between client, operations, and other vendors to resolve high-level issues and identify high-level process improvement opportunities.
Oversee client resolution tracking log to ensure problems and issues are resolved to client’s satisfaction.
Assist client/broker with employee communications and enrollment meetings.
Coordinate renewal information and assist the sales representative in delivering the renewal proposal to the client and broker, as appropriate.
Partner with sales force to increase business. Assist with prospective client presentations and other marketing functions.
Present new products/services to existing clients to increase revenue.
Complete report summaries and analysis, consult with client/broker on benefits structure, program design, industry trends and federal/state legislation.
Educate clients on the recent HIPAA (Privacy Act) legislation and how it affects the handling of their current processes.
PRIMAX RECOVERIES INCORPORATED
Schaumburg, IL
1998 to 2000
Account Manager
Oversee the implementation process of new clients by coordinating the activities of the internal departments to ensure that all requirements are met between the client and Primax.
Reviewed the reporting specifications required by the client and loaded our internal systems to ensure that client reporting needs are met.
Cultivated and maintained client relationships by establishing open communications and building a strong rapport with the client.
Acted as the main liaison between the client and other internal operating departments within Primax.
Delivered oral and written presentations to the client outlining our products and services.
Responded to client inquiries regarding the status of their member files.
Reviewed and evaluated monthly client reimbursement reports to monitor recovery efforts.
Provided time sensitive reports to clients.
Trained and supervised the activities of Client Service Representative in order to support my clients.
Completed monthly implementation project plans/management reports to senior management to provide status updates on both my implementation and existing clients.
CNA INSURANCE COMPANY
Chicago, IL
1995 to 1998
Senior Service Representative
Managed the implementation of new business accounts by coordinating the administration and communications with outside vendors from beginning to end.
Delivered oral and written presentations to new clients to explain the details of products purchased and insurance benefits selected.
Trained clients on eligibility inquiry/updates as well as claim inquiry via a remote access system.
Actively participated in the implementation of new business installation procedures, resulting in improved communication between various departments.
Maintained the servicing of clients by resolving issues relative to benefits, claims, and/or eligibility.
Assisted in the design and development of Enrollment and Change Forms compatible with the format of the new Eligibility System.
Group Insurance Operations Analyst III 1991 to 1995
Responsible for communicating and interacting with clients and servicing areas in order to assist in the development and implementation of new products.
Conducted training classes for Field Eligibility and System Security.
Assisted in the implementation of a new database system including initial planning, mapping codes, preparing system extracts and on-line testing.
Wrote procedures, designed workflows, and developed authorizations for creating and maintaining a billing and eligibility Security System. Resulted in streamlined procedures and accurately documented account user activity.
Coordinated and produced a Group Administration Services (G.A.S) Manual for policyholders and Sales Staff reducing telephone inquiries an assisting in the resolution of problems.
Monitored monthly reports detailing part-time and over-time hours, performed audits, and quality spot checks in the G.A.S. area to improve efficiency of daily operations.
Group Insurance Underwriter 1988 to 1991
Analyzed new business insurance contracts and performed underwriting pricing in accordance with established divisional standards.
Underwrite and price first year renewals based on all types of funding including: Conventional, Minimum Premium, and ASO.
Presented bids and renewal exceeding $1.5MM to pricing committee. Addressed problems, concerns, and recommended denial or approval.
Established premium rates for corporations with 100-250 employees and an annual premium volume from $50K to $100MM.
Documented thought processes used when evaluating new business or servicing renewal accounts.
Education: University of Illinois at Chicago Chicago, IL
B.S. Finance 1987
Designations: Group Life & Health Producer Licensed (IL, IN, MI, FL, and OH)
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