Ema i l : amya * * * *@gma i l . com P hon e : * * 1 - 9 3 8 - 6 5 5 7

Ad d r e s s : 8 2 3 K i ng W i l l i am D r i v e, Ch a r l o t t e s v i l l e, VA 2 2 9 0 1 Amy Elise Bazer Anderson

Objective

To find a position within a growing/established company where I can utilize my professional background and experience to bring efficiency, problem-solving skills and contribute to a better more efficient and productive business environment. Accomplishments

Certifications through International Association of Administrative Professionals (IAAP) in Certified Professional Secretary (CPS) and Certified Administrative Professional-Office Management (CAP-OM)

Through Fannie Mae sponsored Program achieved Bachelor’s Degree in Business-Finance through University of Phoenix, maintained GPA of 3.9.

Provided assistance to Disclosure team of a multi-million dollar business in testing new database and product rollout; provided assistance with policy change requests and database modifications.

Received special corporate recognition for assistance provided to Communications Team for publishing Weekly Report addressing key business and market issues.

Provided assistance to Disclosure team in structuring and implementing document retention processes to comply with internal and regulatory requirements.

Assisted Senior business leadership in earnings restatement and SOX compliance initiatives

Created “the Administrative Assistant’s Handbook,” – a guide for best practices distributed to all Administrative Assistants throughout the entirety of Fannie Mae. Professional Experience

Associate – Integrative Health Center of Charlottesville, October 2015 to current

Meet and greet clients providing a welcoming environment

Responsible for scheduling new patients as well as current patients in Platinum System

(Chiropractic billing and scheduling system) and sent out reminder emails and phone calls.

Handle office calls and scheduling after office hours and on weekends

Schedule other services that the office provided through Platinum System

Assisted with institution of guidelines regarding HIPAA for all office personnel

Trained new employees on phone scripts and did role playing regarding training so that new employees would understand the office policies regarding customer service.

Handled marketing and support through Constant Contact

Tracked statistics of new patient calls, conversion of new patients and supplement sales as well as other services provided.

Worked without supervision and training on a great deal of client issues with a great deal of success

Counseled clients in regard to weight loss and advised them with regard to their plan. Referred clients to trained counselor when unable to advise emotional or physiological issues.

Created office policies and procedures and worked to create a how to guide to Constant Contact as well as for Platinum Chiropractic.

Worked extensively on internet publications for the office and for clients.

Other duties as directed.

Ema i l : amya 0 4 2 1@gma i l . com P hon e : 3 0 1 - 9 3 8 - 6 5 5 7 Ad d r e s s : 8 2 3 K i ng W i l l i am D r i v e, Ch a r l o t t e s v i l l e, VA 2 2 9 0 1 Publications and Marketing Assistant – Fresh Brewed Media, Inc., January 2015 – August 2015

Compiled and put together morning internet publications for two separate publication subscribers, The Morning Update (for InvestorsObserver.com) and The Market Intelligence Center Newsletter (MarketIntelligenceCenter.com).

Assisted with Marketing using Infusionsoft customer management system software sending marketing emails.

Assisted with weekly webinars and coaching sessions as an Administrator and assistant

(handled questions)

Found articles throughout the day through RSS feeds for both newsletters and posted through our custom web server and content management system.

Formatted and composed, in Dreamweaver, all HTML emails to our subscribers and potential customers.

Worked with offsite marketing team regarding advertisements that ran either in sponsorships or remnant ads in both newsletters.

Attended weekly meetings.

Coordinated all lunches for the Friday Business lunch meeting.

Other duties as requested

Manager, Customer Service – Psychological Services Bureau, Inc., March 2014 – January 2015

Responsible for processing customer billing, bookkeeping using accounting-related software, and processing vendor payments. Ensures prompt payment of customer invoices. Takes action when payments are overdue. Responsible for distributing checks, allocating funds on accounts, and making recommendations regarding the disposition of funds

Provides product management oversight and ensures staff follows product guidelines

Provides oversight for paper test scoring. Ensures customers and CSRs follow test scoring guidelines. Works with customer and staff to solve testing-related problems. Investigates issues, educates CSR and / or customer to resolve. Investigates technical problems that affects testing

Works with IT representative on website design and functioning. Notes and reports website issues promptly

Provides supervision for staff (Customer Service Representatives and other as assigned). Responds to staff requests, schedules and assigns work, provides leadership, coaches, and conducts employee performance evaluations. Ensures shifts are covered with knowledgeable and fully trained staff

Recruits, trains, counsels, and assists staff

Provides coverage / serves as back up CSR on rotating Saturdays

Assists with new product design and development and current product improvement

Completes general administrative tasks and correspondence including letters, documents, filing, and scheduling

Office Administrator – UVA Temps, Charlottesville, VA July 2013 – October 2013

In consultation with the Associate Deans and other senior managers, manage various deadlines and receive, organize and prepare materials associated with various academic programs and processes which may include but are not limited to: sesqui leave application process, calls for awards/proposals, grants, etc;

Coordinate the activities of regularly recurring academic processes and schedule meeting as related to such as committee meetings; handle associated catering, conference calls, equipment set-up and all associated activities.

Maintain a high level of professionalism, regularly handle sensitive and confidential information;

Perform special projects for the Dean’s Office senior management team as assigned; Ema i l : amya 0 4 2 1@gma i l . com P hon e : 3 0 1 - 9 3 8 - 6 5 5 7 Ad d r e s s : 8 2 3 K i ng W i l l i am D r i v e, Ch a r l o t t e s v i l l e, VA 2 2 9 0 1

Serve as a member of the Arts & Sciences Dean’s Office Administrative Team working collaboratively to support the office administration for the Dean;

Receive, track and disseminate visas, overload forms and other information to appropriate staff member;

When appropriate, independently answer questions and provide information to constituents

(faculty, students, administrators and sometimes to parents);

Ability to operate and troubleshoot office equipment such as copier and fax machines;

Serve as back-up receptionist for Office of the Dean during lunch, vacation or other planned absences as needed;

Serve as back-up purchaser. Provide purchasing support for the Dean’s Office, including researching purchases for functionality, cost, value, etc.;.

SSTL Point of Contact for Dean’s Office and for departmental staff when assigned by Manager;

Other duties as assigned.

Executive Assistant to the CFO, Darden Foundation – Robbins Staffing, Charlottesville, VA February – May 2013

Manage risk management (insurance) for the Darden School Foundation as well as the Darden School;

Manage the contract process for ALL departments within the Darden School Foundation in conjunction with the Darden School;

Manage the Finance and Administration Calendar as well as all scheduling for the CFO;

Manage office supplies for the Finance and Administration department;

Organize monthly departmental meetings and get-togethers;

Restructure and redesign the Foundation’s Finance and Administration Portal for the intranet;

Manage the document retention program;

Work interdepartmentally in regard to budget schedules as well as customer service;

Manage all purchases and leases of office equipment and procurement negotiation;

Manage monthly and weekly deliverables for the Finance and Administration Team;

Established open lines of communication between departments within the Foundation for better customer service and more transparency;

Managed turnover of students who participate in the Darden Capital Management program and worked with new investment company in getting those students into system to trade and view trading reports in order to manage over $6mm fund management

Other administrative duties as required

Stay-at-Home-Mom/Domestic Engineer – November 2009 – February 2013

Chair of the Northern Albemarle Pop Warner League – Finance and Administration; fundraising; coordinating volunteers; working with Coaches, Parents and children; finding tutors for the children on academic probation;

PTO at Burley Middle School – Worked in regard to fundraising; Assisted with Faculty Luncheons; Participated as a Hall Monitor during SOL testing;

Participated as a Cast Member and Actress in the Live Arts production of “Adding Machine”;

Member of Centurions of Hope – a group that supports those left behind during deployment whether contract, civilian or uniform services;

Moving Coordinator – handled all aspects of home repairs and staging of our home in Maryland prior to moving from Virginia – from painting, packing, transportation, staging, design, etc. Hired realtors on both ends and had to fire one as well due to lack of competence;

Committee Member of Boy Scout Troop 119

Taught Journalism at Merit Badge University

Ema i l : amya 0 4 2 1@gma i l . com P hon e : 3 0 1 - 9 3 8 - 6 5 5 7 Ad d r e s s : 8 2 3 K i ng W i l l i am D r i v e, Ch a r l o t t e s v i l l e, VA 2 2 9 0 1

Writer for Examiner.com;

Wedding and Funeral Singer – Classically trained Soprano/Mezzo Soprano;

Domestic Engineer – Laundress; chauffeur; AR/AP; head chef; financial analyst; AR/AP; counselor; professional shopper; personal assistant; stylist; other duties as assigned. Senior Administrative Assistant – Fannie Mae, Washington, DC November, 2007 – November, 2009

Extensive contact with industry investors (retail and institutional) to address questions about Fannie Mae’s business, performance and other shareholder issues.

Analyze and summarize analysts reports for senior management.

Produce daily report that summarizes Fannie Mae stock performance, analyst publications and market events.

Administrative Assistant – Fannie Mae, Bethesda, Maryland October, 2005 – November, 2007

Acted as Chief-of-Staff to Vice President of Risk Management (Housing and Community Development) – Drafted and maintained budget for cost center; coordinated meetings and attended direct reports meetings as representative.

Managed projects with proficiency and efficiency.

Established and maintained a constructive, professional working relationship with co-workers and senior management team, customers and business partners.

Established a more productive, cohesive team that worked to maintain a positive reputation within HCD Credit Management.

Office Manager/Estimate Administrator/Procurement Manager – Geer Construction., Potomac, Maryland January – September, 2005 (Declared Bankruptcy)

Managed all HR roles, including training, hiring, firing and benefits administration. Provided input to CFO in regard to accounting, Accounts Receivable, Accounts Payable and Work in Process. Worked with Executive Management and Project Executive to maintain a cohesive working environment as well as business priorities and goals. Business Manager – UU Church of Rockville, Rockville, MD 2003 – 2004

Provided business management expertise, analysis and advice to Minister in regard to the budgeting and resources related to Church operations.

Under direction of and with the assistance of the Finance Committee – provided quarterly earnings reports to the Members of the Church.

Managed the property of the church and it’s outbuildings, acting as the Church’s “Leasing Agent”; collected rents and acted as the mediator between the Church and it’s tenants. Assistant Bookkeeper – Smith, Thomas & Smith, Inc., Bethesda, MD 1996 – 1999

Managed payroll; entered journal entries into Accounts Payable; ran reports on Accounts Receiveable; provided assistance with Work In Process; managed Worker’s Compensation audits; acted as benefits administrator; provided financial reports to executives on a monthly basis to determine goals and bonuses.

Paralegal – McLeod, Watkinson & Miller, LLC., Washington, DC 1995 – 1996

Assisted partners in lobbying bills for Agricultural Board

Met with Congressional and Senate staffers on a regular basis to discuss Agricultural Board issues, resolutions and bills before Congress

Assisted partners with research of Bills before congress; assisted with logistical meetings and travel

Paralegal – Bracewell & Patterson, LLC, Washington, DC 1993 – 1995

Assisted partners in the Environmental Law Practice in regard to Superfund, Air Emissions, water discharges and waste management and disposal; Releases of hazardous substances and Ema i l : amya 0 4 2 1@gma i l . com P hon e : 3 0 1 - 9 3 8 - 6 5 5 7 Ad d r e s s : 8 2 3 K i ng W i l l i am D r i v e, Ch a r l o t t e s v i l l e, VA 2 2 9 0 1 toxic cleanups; corporate transactions; litigation and dispute resolution; legislative, rulemaking and policy matters.

Assisted partners and associates in the Real Estate practice. Aided in the preparation and negotiation of contracts for site assembly, financing, construction, leasing, operations and management of corporate and residential properties. Assisted associates and partners with respect to conventional design/build construction and design contracts and resolution of related contract disputes; provided research and documentation relating to land use regulation, permitting and compliance including zoning.

Software Skills

Microsoft Office Suite (Outlook, PowerPoint, Word, Excel), ACT!, Teamsite (Fannie Mae’s intranet web publishing), Microsoft Publisher, Microsoft Access, Adobe, Adobe Pagemaker, Visio, PeopleSoft, Platinum Chiropractic, InfusionSoft, Constant Contact. Education

Bachelor of Science in Business/Finance – University of Phoenix, Phoenix, AZ (Online) 2007 Associate of Sciences in Paralegal Studies – Santa Fe Community College, Gainesville, FL 1991 Personal Accomplishments

Member of International Association of Administrative Professionals (IAAP)

Recruited to participate as member of Help the Homeless committee.

Assisted Senior Management of Finance Department in coordinating opportunities for Volunteer Initiatives.

Participated on Task Force addressing rotational and leadership opportunities for Administrative Assistants within Fannie Mae

Elected as Secretary of HIV/AIDS volunteer group

Participated – for seven years – as the President of my Community Home Owner’s Association – Cloverleaf Center II in Germantown, Maryland

Participate on the Kappa Alpha Theta Advisory Board for the Delta Chi chapter of Theta. Served as Finance and Facilities Advisor.

Serve as a Director on the Dunlora Home Owner’s Association Board of Directors

Serve as a Director on the Architectural Review Board of the Dunlora HOA.

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