Customer Service Sales
Resume:
OSCAR ARENAS
Orlando, FL 32824
*********@*******.***
OBJECTIVE: OPERATIONS AND CUSTOMER SUPPORT
QUALIFICATIONS:
Special ability to relate warmly with people, confident communicator with a professional image.
Looking to join with an established organization that rewards hard work and personal dedication with competitive
compensation and opportunities for advancement. Solid record of promotion based on performance. Immediate values offered
include:
Strongly motivated to succeed; enthusiastic and committed to personal and professional excellence.
Uncompromising consideration for customer retention and service.
Reputation for innovate problem solving.
Computer literacy includes Word Perfect, Excel, Power Point, Windows and Internet.
Fluent in Spanish and Portuguese.
EDUCATION
1984-1989 High School Diploma, Instituto Pedagogico Hegar. Colombia
1999-1999 Sales Training Techniques, Pillsbury Company
1999-1999 RSA Retail Success Start Training Curriculum, Haagen-Dazs
2005-2005 Bartender, Orlando Bartending School.
2005-2007 Business Administration-Marketing Concentration, Florida Metropolitan University.
201*-****-*** Health License, Optum, United Health Group.
201*-****-*** Life and Annuity License, Health Markets.
EMPLOYMENT:
2016-Present: Indepedent Contractor, Lincoln Heritage Life Insurance
I am a agent that serves the local community with the Fanancilal help and Planing for Final Expense and Funearal
Arragements. I work closely with Individuals and Middle Income Families in the Orlando-Kissimmee area.
2013-Present: Customer Service/ Operations, Hilton Garden Inn
Recruited to provide excellent service to the guest.
Promote a safe, professional, helpful and courteous work environment. Build rapport with guest be attentive and anticipate
their needs. Monitor and develop team member performance to include, but not limited to, providing supervision,
scheduling, conducting counseling and evaluations and delivering recognition and reward. Ensure compliance with Hilton
standards. Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room
occupancy and overall revenue. Ensure team members have current knowledge of hotel products, services, facilities, events,
pricing and policies and knowledge of the local area and events. Complete audit procedures, as needed. Recruit, interview
and train team members. Work closely with all departments and managers to meet guest satisfaction.
2009-2013: Beverage Manager, Benihana Sushi and Stake House
Responsible for the overall functions of bar, mentoring, developing, and providing on the-job training to the bar and launch
staff. Responsible for the weekly and monthly beverage inventory, reviewing financial transactions and monitoring budgets
to ensure efficient operation. In charge of maintaining appropriate stock levels by utilizing control forms on policy such a
Par Stock System, Daily Disbursement sheet, Perpetual Inventory and Purchasing Log.
Responsible for placing and inspecting all beverages orders and keeping track of all delivery practices.
In charge of the schedule of the bar staff to ensure productive and efficient operation. Work with the rest of the management
team to build sales and promotions for sushi and bar.
On the other hand I was awarded to be part of the Company's Franchise Team to work closely with the President and
Director of this group. I have been able to utilize my leadership and team building skills to assist with the grow of the
company, while ensuring the adherence to all company guidelines and regulations, including the requirements for sale
growth, food, labor and controllable cost.
Provide leadership to the restaurant team so that each team member consistently meets our standards of superior customer
service, quality and cleanliness, while embracing the Benihana culture of a cheerful and fun work environment of the
restaurants overseas, including Argentina, Brazil, Chile, Peru and United Estates.
2007-2009: Independent Contractor, Real Estate Business.
As a Note Finder I have to Work alongside with Banks, Mortgage Brokers, Attorneys, CPAs, Real Estate Agents, Escrow
Offices and Court Houses. These notes are often created in the sale of a property when the buyer does not have sufficient
credit or cash to pay the full price, then I do what is know as “matching” witch is where I locate someone with a note and
match them with a buyer from ether my website or from a referral from my previous customers.
2005-2007: Supervisor Replenishment- Bulk, Staples Inc.
Replenishment: In charge of all stockroom department responsibilities.
Identified, tagged and located all the merchandise in proper locations. Assigned different tasks among the associates
through-out the shift, making sure all pick locations are at least 90% full on a daily basis with the proper product and the
correct display-cut-codes. Providing training to new associates making sure they understand all the correct procedures and
follow the company guidelines.
Generated and maintained accrued productivity spreadsheets, reports and payroll activities. Tracked and updated shortage
list. Supervised up to thirty associates.
Bulk: Generated and prepared all the pick locations for the daily associates assignments, making sure that the hourly and
daily goals are meet without compromising quality and productivity, working closely with other departments to have ready
and ship all the orders on a timely manner.
Facilitated operational performance of the warehouse, implemented most faces of management functions inclusive of
inventory, presentations, customer and employee relations, payroll, reports and spreadsheets. Supervised up to twenty
associates. Certified to operate pallet jack, reach truck, cherry picker and forklift.
2004-2005: Supervisor Shipping and Receiving, Burris Logistics.
Shipping: Prepared, checked and arranged domestics and international shipments of products, documenting size, weight and
type of cargo. Type Bills of Landing. Recorded all shipping data.
Receiving: Handle all receiving and stockroom departments responsibilities.
Identified, tagged and located product in stock area. Logged all new product and stockroom locations into database.
Prepared and checked all drivers paper work. Supervised up to ten employees. Facilitated operational performance of
warehouse including inventory. Generated and maintain reports, spreadsheets and mailing list for customers and office staff.
Licensed to operated forklift and pallet-jack.
1999-2004: Presale Representative DSD, Ice Cream Partners USA.
Recruited to provide service for customers. Developed and maintained customer-vendor relations. In charge of turn around
under performing accounts that was impacting negatively on profitability of the company.
Conduct customers needs assessments, developed creative presentations of products, create and gain space for displays,
comply with store regulations, worked closely with frozen and general managers. Conduct territory analyses to identify
market opportunities and determine future sales conditions. Manage and execute the company’s sales plan to accelerate the
distribution of products in the chain stores and grocery channels in designated markets. Attended trade shows and industry
events on behalf of the company. Worked closely with Marketing, Operations, Customer Service, Accounting and other
departments to ensure synergy and joint execution of all corporate objectives. Vast experience in retail and distribution of
ice cream, frozen desert and novelties with Haggen-Dazs and Nestle. Route sales increased in 28% in existing territory.
1994-1999: Route Salesman DSD, Millrose Distributors Inc.
Transport and sale beverage from Snapple and Gatorade products to existing and new accounts. Merchandised and serviced
supermarkets, convenient stores and gas stations, including displays and back-rooms inventory, collection of money from
cash accounts. Managed and motivate customers and partners in order to meet sales and merchandising goals. Ensure the
company’s retail, service and merchandising standards. Developed and presented programs to key accounts for successful
promotions.
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