Customer Service Data Entry
Resume:
DEBRA ELAINE CARTER
*******************@*****.***
**** ********* ** **** ***** Texas 76177
Skills:
Typing (45-50) WPM, Ten Key Word Processing Technology 1997, Data Entry
Word Prefect, 2010 Excel PowerPoint, Microsoft Windows & Onenote
Extend Customer Service Multiple phone lines and Telephone Etiquette
Office Management Inpatient/Outpatient Billing Report & Documentation
Data Entry (60 WPM)/Phones Medical Terminology, Accounts Payable/Receivable
Electronic Health Recording Lytec or Medisoft Billing, UB92 & CMS 1500 forms UB92 & CMS 1500 Forms, ICD-10-PCS.
Summary of Qualifications:
Gateway Community College 1987 Passed
Phoenix Urban League 1988 passed
Carrington College Medical Billing & Coding 2010 to 2011 passed
Glendale Community College AA in Health/ 2012 still in process
Employment:
CorVel/Ceris 04-2016 to Present
Closing Analyst, Correspondence Representative
Close out medical bills and Workmen Comp using Scheck and MedCheck for different insurance companies.
Verify all client information, in files for accuracy, before processing and closing, within the departments of CorVel.
Abide with the HIPAA rules and regulation, on protecting all patients PHI. Worked with Outlook, on correspondences,
that was, time sensitive, like rush orders. Multi-tasking while prioritizing my work load and maintain my daily Quota.
Appleone/Wells Fargo, 11-2015 to 01-2016
Account Assistant for Insurance
Viewed Quotes and offered new Quotes once accepted sent out welcome packets.
Also monitored Ballad’s.
Manpower Temp/ECS 3rd party for Optima 04-2015 to 08-2015
Collected Medical records, on Chronic Illness and turned over to Insurance companies.
Wesco Distribution, INC. Receptionist 200 multi/phone lines
Kauhgel & Nagel Freight Export
Fax Processor/Verified Freight
Native American Connection’s Behavioral Health 01-2015 to 03-2015
Receptionist/ Scheduled appointment’s set up packets, prepared rooms for Behavioral Health classes. Directed customer’s to where and when classes began, were to get other services like Food box’s help with transportation to classes and bus passes.
Kelly’s Services 07-2013 to 01-2014
AAA/Call Center, DES Call Center for Health-e-reform, helped customer’s with billing and address changes, also walked customer’s though with logging on to the new web site filling out applications for medical insurance. Coping all information from income to ss#, id’s and making sure they were in customer’s file, by ended of day.
Beck’-N- Call Landscape, LLC
Office Manager 02-2012 to 07-2013
Human resource’s development and implication. Collected time sheets and verified hours.
Verified equipment and supplies purchased for Landscaping, communicated work orders between customers and crew leaders and staff. Assisted in monthly billing and weekly
Petty cash reconciliations. OWNER SOLD COMPANY
BlackHills Works 10-2011 to 03-2012
Direct Support Provider
Worked with the disable in achieving personal outcomes, that reflected their life goals. Complied with Agency and Health Department, and Administrative rules of SD in the care of the disable.
Circle K Retail/ Cashier 04-2010 to 10-2010
U.S Census/Enumerator 06-2010 to 08-2010
Randstad Temp/DES payroll/Outbound calls to Federal Agencies 06-2010 to 10-2010
Bank of America 06-2006 to 09-2009
Fraud Analyst II
Reviewed account’s for potential fraud, and for prevention and detection of possible fraud. Responsible for involved research and analysis of account activity to assess levels of risk and made decisions that directly, impacted the customer’s experience and risk to the Bank. All services were done over the phone inbound and outbound
Call center.
Arizona State Health Depart Vital Records 09-2003 to 06-2006
Clerk I
Research, located and provide certificates of birth and death, with proper I.D.
Maricopa County Hospital 06-2002 to 02-2003
ER Register
Hospital patient registration specialist collected, information and performed, several administrative functions, from verifying insurance to executing admissions, transfer, and discharge procedures. This work was done in a fast-paced environment where time is of the essence.
Maricopa County Justice Court’s 08-1998 to 07-2002
Felony Clerk II
Managed Cases Files Felony/Civil/Small claims/Criminal Traffic/Civil Traffic/DV and OP, accounting, verify trays before & after shift, filling out report at end of day, on money received. Building case files from the ground up, issued warrant’s set trails at Justice Court level, handing over to Superior Courts setting up court appointments, filing, phones, working side by side with the Judge and Attorneys.
Volunteer Work:
Habitat for Humanity, assisted community in building new homes.
Phoenix Fire Department in Pool Safety Awareness
St. Vincent De Paul assisted in feeding the homeless.
Reference:
Judge Rachel Carrillo Maricopa County Justice Court 602-***-****
Saidee White Az State Health Depart 602-***-****
Mary Almeyda Aetna 623-***-****
Sarah Camacho Appleone 425-***-****
Angelinca Rupley Manpower 480-***-****
Janini Phelps Native American Connections 602-***-****
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