Customer Service Representative

Sheila Mayo

408-***-****

******.*.****@*****.***

Objective To Utilize all my many years of experience in Materials And

Customer Service.

Experience 2005 -2013 Medical Instrument Development Lapsing. San Leandro,

Ca

Purchasing Coordinator

Purchase & Coordinate Delivery Of Material From MRP System,

Precision, Machining, Plastics, Tooling.

Open Work Order To Develop Product Through Contract Manufacturing

(Packaging, PCA, Study Validations.

Procurement for R&D, & Engineering Products (Fixtures, Prototype,

Harvested for Testing Medical Equipment, Etc.)

Process Returns & Corrective Action for Defective &

Non-Conforming Material.

RFQ, Inventory Daily Transactions, Process Purchase Orders For

Calibration of Equipment,

Responsible for Multiple Commodities

2004 Aetna Inc. San Ramon, Ca

Care Management Associate

Support Comprehensive Coordination Of Medical Services

Monitor Status Of Members Calls & Interpret Policy Guidelines.

Set Up Appointments For Fertility Treatments.

Basic Knowledge of ICD9 & CPTS Codes.

2002-2004 Old Republic Home Protection San Ramon, Ca

Customer Service Representative

Performed A Variety Of Clerical Functions.

Dispatched Out Technicians To Service Home owners

Handled All Service Calls.

Updated Each Call Daily In The Computer System.

2000- 2001 Zaffire Inc. San Jose, Ca

Senior NPI Buyer /Planner

Extensive MRP, Conversion to New Computer System.

Supported Engineering In Procuring & Negotiating Pricing For New

Product.

Responsible For Tracking Sole Source Material.

Extensive MRO Procurement.

Executed New Product Plans & Ensured Timely Delivery Of Prototype

Material

At Minimal Cost Impact

Education/Skills Continuing Education 1970-2013

Ability To Prioritize, Coordinate & Complete Multiple Projects,

Interests ISO Policies & Procedure, Quality System Training

Microsoft Word, Excel, Web/Internet Purchasing,,, Negotiating

Skills, Partnering Skills With Vendors/Suppliers

Purchasing Products,, Finding Bargains, Helping Others

Reference upon Request

Endorsements On Linked

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