Shivam Singhal

Team Lead at HSBC

Mob: +918*********

Email: aczrhx@r.postjobfree.com

Summary

* ***** ** ** ********** in design, development and deployment of various complex enterprise systems.

Diverse experience of working in Healthcare (HealthNet), Insurance(MetLife) & BFS(JP Morgan Chase & HSBC) domain.

Certified CSA6.1, CSSA6.2, CLSA6.2 (Part1) & CCNA professional.

Experience in working on PEGA PRPC 5.x, 6.x & 7.x. In-depth knowledge of Pega Smart Investigate & Pega KYC FW.

In-depth knowledge of BFS Client Onboarding & KYC, Payment Processing & Investigation (Swift-Net, eServe, Dodd-Frank Regulations, OFAC sanctions etc).

Expertise over Pega installations/upgrades & WAS setup/configurations for PRPC.

Profound knowledge of Pega Architecture, Enterprise Class Structure designing & Data modelling approaches. In depth knowledge of Pega Integration techniques, External Authentication/SSO/LDAP & Security models.

Strong expertise over PRPC system/applications performance tuning.

Experience in handling requirement clarification & coordination from global stakeholders, effort & cost estimations, scheduling & prioritization, implementation plan reviews.

Exceptional analytical and problem solving skills, ability to communicate effectively at all levels of the development process.

Good team player with excellent communication skills. Industry Experience

Organization HongKong Shanghai Banking Corporation (HSBC) Designation Senior Software Engineer

Duration May 2016 – till date

Role Team Lead

Organization JP Morgan Chase & Co.

Designation Associate

Duration July 2012-May 2016

Role Team Leader

Organization Cognizant Technology Solutions

Designation Programmer Analyst

Duration June 2010-June 2012

Role Team Member

Certifications

Exam Code Exam Name Score

PRPC-CLSA6.2 PegaSystem Certified Lead System Architect- 1 84% PRPC-CSSA6.2 PegaSystem Certified Senior System Architect 91% PRPC-CSA6.1 PegaSystem Certified System Architect 84% 640-802 Cisco Certified Network Associate 958/1000 Honors & Awards

Title Excellence Award

Issuer ED-CIB at JP Morgan & Chase

Description This award is provided by CIB to individuals, bringing out tangible innovative ideas in addition to their yearly star performance.

Technical Expertise

Programming and Build Technology

Java/J2EE ~ 2+ years

PRPC 5.x/6.x ~ 6+ year

Database Management System

Oracle-9i/10g ~ 6.5+ year

Project Details

1. Project Title MetLife Institutional CBF SPRS Centralization Organization Cognizant Technology Solutions

Client MetLife

Tools & Technology Core Java, Eclipse IDE,Oracle-9i Team Size 8

Duration June 2010 – Dec 2010

Role Team Member

Description As one of the fastest growing life insurance companies in the world, MetLife serves its customers by offering corporate annuities. The project deals in establishing new contracts for institutional and individual annuities as well as handling the payment processing before & after retirement.

Responsibility Handles Business service request (SPRS) to setup the annuities contracts into the system. This involves loading all the lives and their benefit plans.

Handles various processing involves once the lives has been entered to the system. This includes their Pension Closeout Tracking (PCTS) and post retirement checks and tax deductions.

Involvement in Requirement Clarification, Design, Coding, Testing and Release. In addition participates in project meetings and client walkthroughs. 2. Project Title Medi-Cal FileNet Modernization

Organization Cognizant Technology Solutions

Client Health Net

Tools & Technology PRPC 6.1, Sql Developer, Alfresco, Weblogic, WinSCP, Hercules Mainframe Emulator

Team Size 13

Duration Jan 2011 – Dec 2011

Role Team Member

Description FileNet is a third party content management application for Medi-Cal (QCARE) application in Health Net. FileNet application currently has infrastructure and application issues that have become a bottleneck in managing the expected throughput in claims processing. With this background HN CTO office recommended moving the FileNet application to the standardized PEGA Process Rules environment where the application can provide more flexibility and stability for continued business operations.

Responsibility Participated in Inception and Elaboration Phases.

Integration with external systems: Alfresco(CMIS) and Mainframes.

Creating Portals/UI Screens and Validations / Flows / Decision Rules.

Creating parse XMLs from external feeds to trigger printing jobs.

Customizing Reports and Charting.

Configuring Agents and Scheduled Tasks / Data Archival and Purging. 3. Project Title Part D Error Tracking & Analyzing (PET) Organization Cognizant Technology Solutions

Client Health Net

Tools & Technology PRPC 6.2, Sql Developer, Oracle 9i, Putty, Weblogic, WinSCP, Soap UI Team Size 8

Duration Jan 2012 – June 2012

Role Tech Lead

Description Healthnet is required by CMS to submit 100% of the prescription drug claims/event

(PDE). This data is used by CMS to have the ability to pay Health Net timely and accurately. The data Health Net submits, at times, has errors (eligibility, calculations, duplicates, etc) and CMS returns the PDE record back to Health Net with a corresponding PDE Error. If the PDE is not accepted at CMS, this drug event will not be included in CMS calculation for HN’s settlement process. To ensure all errors are processed for correction, Health Net needs to track these PDE Errors, ensuring they are properly corrected and accepted by CMS. The purpose of this project is to provide a streamlined, automated approach to the processing of these PDE Errors. Responsibility Participated in Inception and Elaboration Phases.

Creating Portals/UI Screens and Validations / Flows / Decision Rules.

Customizing Reports and Charting.

Configuring Agents and Scheduled Tasks / Data Archival and Purging. 4. Project Title JPMC Value For Scale (VFS)

Organization JP Morgan Chase & Co.

Client Self

Tools & Technology PRPC 5.5, Sql Developer, Oracle 10g, Pega-SI FW, Websphere, Putty, WinSCP, Soap UI

Team Size 12

Duration July 2012 – July 2013

Role Tech Lead

Description The project aims over migrating/merging 4 mid-cap forex related applications under a common umbrella WDPC (Whole Sale Derivatives Collection) on PRPC v5.5. The newly incepted application fully leverage the features of Pega-Smart Investigate FW and deals with payment investigation for following Forex products: a. Derivatives Settlements

b. Contracts

c. Cross Currency Payments

In addition to global investigation for forex related payments, the application also focus over internal accounts reconciliation and sanction screening (OFAC). Responsibility Participated in all phases of Pega-BPM methodology (Initiation, Inception etc.)

Implemented ECS via Application Accelerator, using Pega-SI FW.

Implemented complex workflow for various types of payment enquiry messages and their investigation case creation.

Integration with many complex partner systems like payment gateways, enquiry message channels (ex. SWIFT, Chase Online, eServe & other internal messaging channels), sanction screening etc.

Business requirement walkthrough/Requirement analysis sessions and their estimations.

Design & Code Reviews.

Full ownership of all dev deliverables. Checklist maintenance for all AD team documentation.

Ensuring controlled deployment across QA & Production envs.

Vendor Management.

5. Project Title JPMC Smart Payment Investigation (SI) Organization JP Morgan Chase & Co.

Client Self

Tools & Technology PRPC 5.5, Sql Developer, Oracle 10g, Websphere, Putty, WinSCP, Soap UI Team Size 30+

Duration Aug 2013 – May 2016

Role Team Lead

Description Being the largest financial entity across the globe, JPMC triggers out billions of transactions daily and surprisingly generates thousands of erroneous transactions as result of incomplete details, compliance & sanctions acts and due to other violator regulations. In order to cater successful payment of these stopped transactions or to flag up a final rejection at stopped transaction, the Payment Investigation teams brings all these global erroneous transactions inside PRPC via SWIFT network and few other internal inquiry channels (like TLM,eServe,Fed,eMail etc) for further detailed investigations. This team powered OpsEfficiency to such a greater extent that they achieve the goal of clearing these daily erroneous transactions in a timely manner. Some of the silent features PRPC payment investigation teams offers to its operations users using the Pega Smart Investigate framework are listed below:

Quite nicely segregated among different regions Ops team (EMEA,ASIA,USD etc)

Provides accounting generation from within PRPC once an investigation case is ready to be cleared out.

Wonderfully handshakes with large number of partner systems like payment gateways (FTS, GFP, FXPM etc), SwiftBus network & other internal systems like eServe, KANA etc, to provide each and every info/assistance required to clear up the transaction. In addition this payment investigation application collaborate with FircoSoft -- a transaction screening entity which screens every transaction across the globe for a possible OFAC violations.

Provides numerous correspondence templates to communicate with the parties associated with this erroneous transaction.

End to End automation of many known enquiry types & Bank to Bank charges.

The application houses separate instance for Barclays which just got decommissioned in 2014.

Responsibility Co-ordinate/remediate daily BAU issues for Ops & business users.

Estimation & scope finalization for items of BAU & ER releases.

Design & code reviews.

Architectural proposal for various integration & system enhancements

New innovative ideas for increase OpsEfficiency.

Vendor Management.

6. Project Title HSBC Next Generation Tool (KYC)

Organization HongKong Shanghai Banking Corporation (HSBC) Client Self

Tools & Technology PRPC 6.2 SP1, PRPC-KYC FW 2.2, Sql Developer, Oracle 11g, WAS 7.0, Putty, WinSCP, Soap UI, Java 6.0, Control-M

Team Size 20+

Duration May 2016 – Till Date

Role Team Lead

Description With effects to the need to comply with Global Regulations & Sanctions (like FATCA etc) & to minimize the practice of AML, comes the inception of Next Gen Tool. The application aims at streamlining the client onboarding process by utilizing the Pega’s KYC FW. This application comes under the umbrella of Client Onboarding & provides assured due diligence required in the process of client KYC. The KYC process starts with Analyst locating the customer entity from the Bank’s entity management data source and initiate the KYC request as per the concerned onboarding country’s regulatory requirements as well as per the standard global norms. The KYC request provides the analyst with hundreds of question categorized within Global/Local & Legal Entity level with an integration to a CMS repository called GDR (Global Data Repository, a Filenet Platform) for relevant document attachments. Based on the response of the former, the application categorized the Risk of a KYC request resulting in chaining the approval flows with growing Risk. Finally with the successful resolution of the request, the client becomes KYC complaint & its profile goes Active. The Application caters feeds for many of the upstream systems in conjunction with MIS reporting feeds through DataMart.

Responsibility Co-ordinate/remediate daily BAU issues for Ops & business users.

Estimation & scope finalization for items of BAU & ER releases.

Managing ER sprint plans & BackLogs.

Architectural proposal for various integration & system enhancements

New innovative ideas for increase OpsEfficiency.

Design & code reviews.

Ensuring controlled deployment across QA & Production envs.

Vendor Management.

7. Project Title HSBC Avalon- KYC Tech Infrastructure Refresh Organization HongKong Shanghai Banking Corporation (HSBC) Client Self

Tools PRPC 6.2 SP2, PRPC-KYC FW 2.4, Sql Developer, Oracle 11g, WAS 8.5.5, Putty, WinSCP, Soap UI, Java 7.0, Control-M

Team Size 12

Duration Oct 2016 – Feb 2017

Role Team Lead

Description The Avalon initiative aims at moving the data servers from UK to HK region which additionally propose the technological infra stack to be upgraded to the latest versions. The program covers all the applications under global banking & markets

(GBM) of which KYC applications NGT Global & US were the part. This covers:-

WAS upgrade from 7.0 to 8.5.5

Java version upgrade from 6.0 to 7.0.

Pega KYC FW upgrade from 2.2 to 2.4

PRPC upgrade from v6.2 SP1 to v6.2 SP2

Automated deployment using Nexus, IBM-RTC & G3

Responsibility Setting new WAS 8.5.5 servers for PRPC. This includes JMS settings, Pega EAR deployment, shared jars installations, clusters, servers, virtual hosts, data sources, JVM, JNDI settings etc.

Setting Nexus for all automated deployment inventories & version controlling, RTC for various new deployment tasks & reviewing shell scripts to be triggered from G-3 for deployments toward the tasks.

Pega KYC FW & product upgrade.

New email SMTP setups for the envs.

Leading code sync from old to new envs, preparation of testing, performance & prod envs & all the required testing support (QA/UAT)

Supervision over the collaboration with PegaSystems on raised SRs. This includes hotfix & alternate proposed workaround reviews.

Co-ordination with partner systems (upstream/downstream), defining implementation strategies & milestones.

Designing dry-run plan for the new envs & leading its execution.

Tracking the entire project’s milestones & their updates. Educational Qualifications

Year Institution Degree/Certificate CGPA/%

2010 Institute Of

Technology-Banaras

Hindu University (BHU

Varanasi)

Master of Computer

Applications

7.55 / 10.00

(Approx 75%)

2007 International Institute of

Professional

Studies (DAVV, Indore)

Bachelor of Computer

Applications

7.87 / 10.00

(Approx 73% )

Personal Profile

Date of Birth Nov 27, 1986

Father’s Name Mr. Sanjiva Singhal

Mother’s Name Mrs. Veena Singhal

Permanent Address O-48 Karma Yogi Enclave Kamla Nagar Agra Uttar Pradesh-282005

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