Manager Project Management

Leonard Gargett

**** * ** ********* **** SE B***, Bellevue WA 98008

*********@*****.*** ● 832-***-****

https://www.linkedin.com/in/leonard-gargett-2017

IT PROFESSIONAL WITH TRAVEL INDUSTRY EXPERIENCE

Multi-faceted IT Professional who is motivated and analytical, with determination to solve the problem at hand. Extensive experience in various leadership and technical roles within corporate technology organizations including Application Team Management, Project Management, Solution Architecture and Application Development. Certified Scrum Master.

Core Competencies Include: Application Team and Project Management ● Solution Architecture ● Application Development ● Loyalty Solutions ● Solution Evangelism

PROFESSIONAL SKILLS

Management: Strategic Planning, Team Leadership, Agile Project Management-CSM

Languages: C#, VB, ASP.NET, MVC, Web Api, JQuery, C++

Databases: SQL Server, Oracle, MySQL, Teradata

Integrated Development Environments: Microsoft Visual Studio .NET, Eclipse

Other: Agile software engineering principles, test-driven development

WORK EXPERIENCE

UNITED AIRLINES, Chicago, IL 2011 – 2016

A major American airline and the world's largest airline when measured by number of destinations served; 86,000 employees worldwide.

Manager IT Application Development Loyalty Program, Houston TX (10/2011-11/2016)

Responsible for supporting the Application stack in support of all loyalty program contact center agents worldwide. Managed staff of developers and acted as focal point to a business and customer principals.

Delivered the application stack migration to the new Chicago Data Center. This improved reliability supported the enterprise goal of migrating critical applications to the new center.

Delivered an upgrade to the application stack in support of the enterprise initiative of supporting two step authentication standards.

Improved the back end architecture reliability, supportability and performance of the entire application stack by converting to REST web services, which supported new standards at the new data center.

Introduced PCI Compliance to the Application Stack using RSA encryption technology as part of an enterprise initiative. Acted as the focal point to the PCI organization and was responsible for supporting audits and compliance updates.

Converted a large subset of application stack functionality from winform to web front ends. Acted as both application manager and developer. Improved agent user experience and improved/added functionality.

CONTINENTAL AIRLINES, Houston TX 2006 – 2011

A major American airline that grew into one of the country's largest carriers, eventually becoming one of the more successful airlines in the United States. Ultimately merged with United Airlines.

Senior Manager Technology (8/2006 –10/ 2011)

Responsible for a number of loyalty, marketing and infrastructure projects. Managed a staff of developers and analysts and contributed as a developer.

Delivered REST web services for reservation data providing relational database stores that are used currently for a number of commercial applications including reservation detail and flight inventory data.

Delivered billing application for loyalty Star Alliance partners to share miles and point exchanges for cross airline customers.

Delivered upgrades to the Loyalty Partner Setup application for the Mileage Plus organization.

Changed contact center application stack applications for loyalty, from fat client to web-based.

Other Experience

Continental Airlines

Manager Technology

Sr. Information Technology Specialist

Sr. Systems Specialist

Boeing

Business Programmer/Analyst, Finance Systems

EDUCATION/CERTIFICATIONS

Bachelor of Arts, Business Administration, Washington State University

CSM / MCAD / MCTS

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