Management Manager

Core Strengths

• Operations Testing

• Software Development • Managed Services

• Vendor Management • Infrastructure

• Project Management

• Data Center Moves

• Outsourcing & Globalization

• Vision, Strategy, & Execution • SLAs/KPIs

• Data Center Power Shutdown / Startup

• VMWare

• Contractor Negotiation & Supplier Relationships

Experience

Q-Training Trucking LLC - Dallas, TX

Owner / Managing Principal 6/2013 – Present

• Trucking company owner / driver specializing in TX highway infrastructure projects

• Handle daily operations of drivers/contractors, driver schedules, recruitment and payroll

• Contract negotiation (state and broker)

• Maintain Quarterly / Annual TX Dept. Public Safety vehicle requirements for highway safety

• Jointly manage change management activities, including training and adoption of new technologies with the business

• Lead several continuous business process improvement initiatives

• Implementing organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention

Weatherford International – Odessa, TX

Electronics Technician 5/2012-10/2012

• Worked oil fields providing electronic maintenance of pump trucks, blender and hydration equipment for one of the largest international oil and natural gas service companies; provided field technical support for drilling, production and intervention of oil and natural gas wells

• Provided updates on equipment and maintenance projects using Microsoft project

• Reported daily status updates to management and other members of leadership team

• Worked with equipment vendors onsite and offsite to ensure proper maintenance and support

• Ensured all computers and printers were updated before distributing to engineers and management

PepsiCo, Inc. - Plano, Texas 10/1995 –2/ 2012

IT Infrastructure Manager (2009 – 2012)

• Managed development, integration testing, production and implementation for infrastructure components, TIBCO, Windows 7 Proof-of-Concept, HP hardware, IBM hardware, 6 years experience with ITSM (SM7)

• Managed consolidation project of physical servers to virtual servers using a VMware

• Successfully enhanced production coverage by expanding the SAP performance framework

• Successfully tightened work-in-take process and assisted the cross-charge process

• Managed Global Data Center Enterprise power shutdown and startup activities after Electrical Maintenance more then once because of power issues with Production and Test environments

• Managed Global Data Center Enterprise move given space challenges

• Collaborated with cross-functional teams including Desktop Engineering Team, Control and Information Technology to define business requirements using reporting tools to provide more insightful updates to management. Quality Center and ITSM

• Completed knowledge transition to outsourcing companies including management of on shore / off shore support models and establishing appropriate governance models to facilitate engagement which resulted in the successful completion of over 235 projects

• Managed end to end test activities, along with $1MM operational budget

• Successfully implemented use of Cisco systems through configuration, installation of new equipment and switches before system upgrades

• Managed Datacenter Hardware – all OS systems hardware and software; lead of team with responsibility over 750 VM guests, 700 physical servers and about 2.75 PB of storage; installed new cables from Cat 3e to Cat 6e to end-users, following EIA/TIA standards

• Implemented software – upgrades to OS/platforms Windows Desktop (XP, 7) Unix (HP-UX, AIX, Linux) OS2, and maintained systems for better performance from hardware to application

• Experienced in working with vendors as well as department teams to provide reliable process and documentation around software and hardware

IT Environment Manager (2005 – 2009)

• Successfully delivered virtualization for environment management

• Managed consolidation project of physical servers to virtual servers where appropriate.

• Proactively monitored 2000+ individual agents in Non-Production

• Successfully introduced site scope monitoring; implemented work in take processes

Helpdesk Critical Situations (CritSit) Desktop Support Lead (1995 – 2005)

• Managed test environment power shutdown and startup activities after Electrical Maintenance

• Ensured SAP Dev sites Servers/Desktops aligned with required VLANs

• Instituted hardware refreshes and decommissioning

• Successfully transitioned test environment servers from Production to Testing and domain coordination for security remediation team for server/desktop reboots after monthly patching

Education / Professional Affiliations

Grambling State University, Grambling, Louisiana

Bachelor of Science – Computer Information System (CIS)

OMEGA PSI PHI Fraternity

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