Customer Service Manager
Resume:
Katherine May
Boylston, MA ****5
******@*****.***
Core Qualifications:
Great Time Management and Organizational Skills
Active Listener with Strong Written and Verbal Communication Skills
Goal Setter and Implementation
Computer Literate
Dedicated with a professional attitude and willing to work hard
Quick learner, proven ability to adapt well to a challenge
Detail oriented and able to follow directions
Work Experience:
Extended Stay America 3/2014-3/2017
Guest Service Agent
Guest Services, provided excellent customer service
Checked guests in and out of hotel and other office support functions
Performed minor maintenance and housekeeping
Assisted general manager with the ordering and inventory
Center for Living and Working 6/2015-9/2015
TAP VIP Assistant
Assisted in the day to day operations with the interns
Performed job site visits bi-weekly to ensure they are doing their jobs and giving 1 on 1 support
Assisted in the weekly workshop and ran 2 workshops
Maintained a caseload of 14 interns
Helped teach and reinforce appropriate employment etiquette and interpersonal skills
Helped solve minor and major issues associated with a large group of people/teenagers
Comfort Inn 7/2012-7/2013
Front Desk Associate
Guest services and checked guests in and out of hotel
Assisted in housekeeping and minor maintenance
Liberty Construction 12/2011-5/2012
Executive Assistant
Assisted in daily office tasks such as filing, faxing, etc.
Maintained customer lists as well as radio show call list
Maintained customer accounts as well as vendor accounts
Was training to be the Office Manager so brushed up on QuickBooks
Did payroll and paid bills; delivered mail to the post office
Key holder and in charge of seeing to it that the deposits were put into the bank daily
Managed the company credit card for offsite employees and make store purchases by phone
Christmas Tree Shop 9/2010 – 1/2011; 4/2011-12/2011
Overnight Stock Clerk
Stocked shelves, processed incoming stock and inventory control
Wal-Mart 2008-2010
Sales Associate
Worked in various departments assisting customers, selling merchandise and performing day to day operations
Boardwalk Marketing 2007
Customer Service/ Call Center Rep
Assisted customers, making outbound phone calls, getting marketing leads and answering questions
TJX Corporation 2007
Customer Service/Call Center Rep
Assisted customers over the telephone and performed follow up calls to stores
Input data into computer and filed
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