Manager Operations

Richard Olszewski

**** ******** ****. ********* ********, PA 16066 412-***-****

***.*********@*****-***.***

Extensive background in Operations Management with proven results in meeting financial objectives set forth by the organization.

Experience

National Operations Manager

June 2013- Present RICOH USA, Pittsburgh, PA

Responsible for Managed Services for a Top 125 Law Firm that includes 530 attorneys and 600 support staff.

Single point of contact for all administrative, contractual, and service compliance.

Maintains regular communications with customer key contact to ensure performance standards are being met locally and nationally.

Responsible for maintaining consistent and effective internal communication, including reporting weekly schedule, monthly performance with managers and calendar of activities.

Ensures Quarterly Strategy Updates and Annual Customer Strategy Reviews are scheduled and executed.

Operations Manager

April 2011 – June 2013 RICOH USA, Jacksonville, FL

Responsible for insuring acceptable standards of performance in all sales and operations functions of the location.

Provides leadership to all personnel by motivating and directing associates to achieve organizational goals and to maintain a high level of productivity and morale.

Responsible for educating, evaluating, counseling, personnel in the execution of their job responsibilities and pursuit of career development.

Analyzes past performance to plan for future goals for sales, revenue and expenses. Develops annual business plan in conjunction with management input; insures plan is consistent with overall profit and growth objectives.

Meets the company’s margin and investment goals and functions within the parameters of the operating budget.

Shift Manager, LDS Operations

July 2008 – March 2011 IKON LDS, Pittsburgh, PA

Ensures projects are prepared correctly and according to standards.

Manages daily labor within acceptable variances and according to IKON’s guidelines.

Maintains productivity by proper deployment throughout the shift according to workload. Encourages other team members to maintain performance standards.

Responsible for the training and development of all team members, while collaborating to solve problems and make decisions.

Resolves conflicts and improves team member performance issues in a constructive manner and according to policies.

Education University of Maryland, via US Army

Associates Degree, Criminal Justice 1991

Related Skills

Intermediate level skills in Microsoft Office applications, including Word, Excel, Outlook and Publisher.

RICOH Ambassador

P3 Initiative Member

Diversity Council, North Florida Chapter

Legal Advisory Board

Contact this candidate