Terry Lee
*** *. *** **. ******* Ne. 687*****-***-**** E-mail: *********@*******.***
OBJECTIVE
Being a Harley Davidson technician, working together in an environment that is efficiently productive, for both customers and employees, is my ideal job - making it an enjoyable experience for all.
EXPERIENCE
Sept. 2005 – Dec. 2016
Orlando Harley Davidson South
Supervisor: Steve Smart
Kissimmee, FL
407-***-**** Ext. 3
Motorcycle Technician
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles.
Maintain technical (PHD and other) qualification by completing any necessary training programs assigned by the Service Manager.
Notify Service Advisor/manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
March 2004 – Sept. 2005
KPS Big Twins
Owner: Dan Vogel
Norfolk, NE
Motorcycle Technician
Perform service, repair, and customization work in accordance to factory specifications.
Complete repair work within the scheduled or allotted time period whenever possible.
Assist with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
Feb 2003 – March 2004
Orlando Harley Davidson
Supervisor: Wil Swart
Orlando, FL
Motorcycle Rentals
Provide prompt, dependable, high quality, vehicle service to customers (internal & external)
Verify all daily reports, make and confirm reservations, check guests in and check out in a timely manner, post charges, collect payment
Resolve all questions and issues in a professional manner. After job is finished ensure proper completion and filing of paperwork.
Nov 1986 – April 2002
Affiliated Foods Midwest
Supervisor: Tim Goepch
Norfolk, NE
Supervisor / Forklift Operator
Forklift operator for 3+ years
Supervised warehouse operations, including picking and packing, entering data into a database, placing orders and responding to enquiries.
Responsible for training, scheduling, and supervising warehouse team.
MILITARY / ARMED FORCES
U.S. Army
Served from June 1979 – Dec. 1984
Platoon Sergeant/Squad Leader, 25th Inf. Div., Schofield Barracks, HI
Special Training: NBC Warfare, Air Assault (Sling loading & repelling from helicopter)
Primary & Basic non-commissioned officer training, Pathfinder
EDUCATION
Graduation Date: Oct. 2003
MMI (Motorcycle Mechanics Institute)
Orlando, FL
Certified Harley Davidson Technician
Electronics, Dyno, High Performance, Buell & V-Rod certified, service writer, completed all ELSA’s & PHD’s
14+ years’ experience with Harley Davidson technology and dealership operations.
Owned and maintained 1975 Ironhead Sportster – 12 years!
REFERENCES
References are available on request.