Service Representative Customer

SaVona Crawford

Chesterfield, VA

************@*****.*** - 804-***-****

WORK EXPERIENCE

Eligibility Worker

Xerox - Richmond, VA - July 2016 to December 2016

●Rapid Data Entry

●Outbound calls

●Sent out Verification checklist

●File Clearance

●Process 45 day cases

●Adhere to SLA rules

●Adhere to HIPAA rules

●Determine eligibility

Member Service Representative

Health Savings Administrators - Richmond, VA - September 2015 to May 2016

• Administered health savings accounts for FPS (Financial Processing Solution) processed enrollments over the phone

• Explained mutual funds and the enrollment process

• Assisted with how to transfer funds from mutual funds to cash accounts

• Reviewed debit card statements

• Received paperwork via fax and email

• Unlocked accounts, reset passwords and security questions

Retail Associate

Bank of America – Richmond,VA February 2015 to September 2015

• Received inbound chats

• Processed new accounts and closed accounts

• Researched and answered questions referring to checking and savings accounts

• Canceled payments and converted accounts

• Handled 3 chats at a time

• Worked through 5 different systems

●Begin Process for Loan applications

Enrollment Broker

Maximus - Richmond, VA - April 2014 to February 2015

• Enrolled clients into Managed Care Organizations

• Provided comparison charts to recipients

• Provided information pertaining to the Commonwealth Coordinated Care

• Enrolled/opted out beneficiaries into the Commonwealth Coordinated Care

• Adhered to Privacy Act and HIPAA requirements as it relates to confidentiality

• Maintained updated knowledge of regulations, processing procedures and policies

Customer Service Representative

General Dynamics Information Technology - Chester, VA - May 2013 to January 2014

• Read scripted information and provided knowledgeable responses to questions dealing with basic health care information in a courteous professional manner

• Maintained updated knowledge of regulations, processing procedures and policies

• Adhered to Privacy Act and HIPAA requirements as it relates to confidentiality

• Maintained appropriate documentation of all inquiries

• Followed the Secure Floor Policy to limit the release of personal information

Assistant CSR

MJRT, LLC Professional Tax Services - Chesterfield, VA - January 2011 to January 2013

• Performed general administrative tasks, i.e., documenting, organizing updating information and files, answering, and making telephone calls; mailing correspondence, faxing, preparing forms, statements and report using a computer

• Utilized Microsoft Office (word, excel, outlook) schedule appointments, make payments, purchase supplies and manage reports, etc.

●Process Loan applications

EDUCATION

High School Diploma Prince George High School - Prince George, VA

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