Customer Service Human Resources

STEVEN B. SYKES

**** ******** ****, ***** ***, MD 21207 H: 443-***-**** C: 443-***-**** E: ************@*****.***

HRIS Analyst – Human Resources Management & Business Partner

Performance-driven HR professional with exceptional experience leading organization change with a strong emphasis in compensation, benefits, system implementations and training. Strategy architect in the development of innovative HR initiatives to streamline processes and capitalize on organizational growth opportunities. Thorough knowledge of payroll coupled with strong data management and reporting skills. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization. Professional strengths include:

HRIS Implementation Training & Development Change Management Operations Management Payroll

Recruiting & Staffing Performance Evaluations Policy & Procedure Development HR Administration

Compensation & Benefits Negotiation Presentations Customer Service Organization & Communication

PROFESSIONAL EXPERIENCE

US SILICA, Frederick MD

HRIS Business Analyst 2016 – 2017

Evaluates, analyzes, designs and maintains company Human Resources Information Systems (HRIS). Identifies new HR needs and the software products to fulfill these needs. Makes alterations to existing programs to gather and report data as necessary. Analyzes and provides information on employee demographics, trends, and projections to senior management. Assists with set-up and maintenance of benefit plans in the system. Helps with Open Enrollment set-up and reporting. Responsible for on-boarding new employees. Sets-up and maintain system access protocols to include access levels. Life event set-up and administrative approvals. Responsible for governmental reporting.

THE HORIZONS GROUP LLC., Columbia MD 2015 - 2016

HRIS Implementation Consultant

Responsible for assisting clients in the implementation of new HRIS Systems utilizing industry best practices. During implementation, ensuring data integrity of all year to date and accrual information to initiate smooth uploads into system. Training clients in the use and maintenance of HR systems and assisting them to run test payrolls and any parallel payrolls needed prior to live pays. Assisting clients in trouble shooting pay errors after go live. Benefit set-up as needed. Making sure client data is ACA compliant.

Created client specific payroll and HR reports utilizing SQL and Crystal Reports.

Created and assisted in the creation of third party feeds.

Suggested additional methodologies and techniques for improving data management.

PAYROLL NETWORK INC., Rockville MD 2015 - 2015

Payroll Implementation Specialist

Responsible for implementing new clients onto the Payroll Network payroll platform called Infinisource. During implementation ensuring data integrity of all year to date and accrual information to make uploads into system run smoothly. Training clients in the use and maintenance of systems and assisting them to run two live payrolls and any parallel payrolls needed prior to live pays. Assisting clients in trouble shooting pay errors after live date and creation of reports in system as required by clients. Benefit set-up as needed. Making sure client data is ACA compliant and that any reports needed are set-up.

LOYOLA UNIVERSITY of MD., Baltimore, MD. 2013 - 2015

Assistant Director, HRIS

Responsible for managing the development, maintenance and control of personnel HRIS information processing. Develops methods, procedures and practices for reporting from the university HRIS database. Promotes the application of technology to human resources systems and office processes. Coordinate work for others and assist in processing data as required. Manages HRIS projects in support of all HR functions and represent the office of human resources on technology committees and projects.

Developed new strategies for processing Faculty contracts

Team member for University wide Technology and Accessibility groups.

Part of strategic team to re-implement HRIS database “Colleague System” from Unidata to SQL.

HOGAN LOVELLS US LLP., Washington, D.C. 2008 - 2013

HRIS Coordinator

Brought on board to leverage broad competencies in payroll, systems, and HR to implement strategic planning initiatives that support organizational goals. Key member of team responsible for maintaining accuracy and integrity of personnel and payroll information contained in the Human Resource Database. Effectively utilize database information to keep firm partnership and stakeholders up to date regarding personnel changes and pertinent statistical data. Responsible for developing and improving processes to ensure monthly reports and information requests are disseminated in a timely manner. Developed new and innovative processes for reporting and data analysis within the HRIS system (Ceridian).

Developed innovative process for providing end of month reports in a systematic manner that ensures data is current.

Established relationship with HR stakeholders providing data efficiently and effectively.

Assisted in the setup of new benefits and open enrollment in the HRIS system.

CERIDIAN CORPORATION, Columbia, MD 2006 - 2008

Client Support Specialist

Supported the strategic direction and reinforced business planning for the corporation by providing expert product knowledge of Ceridian products and services, productivity tools and internal resources to promote retention and growth. Defined and integrated service tools as well as test, document and train users while promoting products and building user confidence.

Provided expert relationship management skills to pilot customer service effort, including documentation of processes and methodologies used to defuse and resolve client issues.

Conducted on-site customer visits to provide training and drive team-building initiatives.

Key member of team responsible for developing and maintaining library to archive processes and product knowledge.

ADP HR & BENEFITS SERVICES, Baltimore, MD / Owings Mills, MD 2001 - 2006

Lead Benefits Services Specialist, 2003 to 2006

Progressive record of positions with increasing responsibility, culminating as Lead Benefits Services Specialist, leading the development and implementation of training initiatives for system upgrades. Administered technical support to national clients to ensure prompt and efficient system operation and problem resolution. Worked closely with new hires to field and resolve inbound customer calls, documented and resolved escalated client issues and developed, tested and updated database solutions. Guided customers to ensure proficiency in utilizing system capabilities and collaborated with clients and colleagues to identify training needs.

Played a key role in developing a “best practices” guide which significantly increased productivity.

Pioneered and introduced several enhancements that notably improved efficiency and achieved standardization.

Developed highly organized training calendar to schedule classes.

Delivered consistent exemplary customer service resulting in transforming irate customers into satisfied customer referrals.

Received 9 Peer Awards for outstanding teamwork and client focus.

Served as key contact regarding ADP Enterprise and Payforce Systems and provided Tier III support for renewals team during Open Enrollment.

Effectively coached and trained groups of up to seven benefits specialists, playing integral role in training and coaching staff.

Benefits Services Specialist, 2001 to 2003

Quickly promoted to Benefits Services Specialist based on strong performance in process optimization and productivity improvement. Provided leadership, direction and support in all day-to-day HR operations. Analyzed and resolved complex issues, trained new hires on sophisticated systems and interfaced with clients regarding HRIS.

Conceptualized, developed and introduced strategies to eliminate HR system issues that would otherwise result in major system upgrades, capturing significant savings.

EDUCATION & PROFESSIONAL DEVELOPMENT

Masters of Arts Degree; Apologetics, Luther Rice Seminary & University

Bachelor of Business Administration; Minor in Human Resource Management, Strayer University

Alpha Chi National Honor Society Member – Nominated by Dean

Professional Associations

SHRM - Society of Human Resource Management, 2005 – Present

(Member at Large)

NAAHR - National Association of African Americans in Human Resources, 2007 –Present

(Current member Board of Directors -VP Strategic Planning)

IHRIM – International Association for Human Resource Information Management, 2014 – Present

(Member at Large)

TECHNICAL SKILLS

ADP payroll systems, Payforce, Pay eXpert, PCPW, Ceridian Payroll & HR systems, QuickBooks, S.W.O.T. Analysis, Training Needs Assessment

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