Administrative Assistant Customer Service

Marzjah Q. Esther

*** ******* *****, ****** **, *2879

951-***-**** ********@***.***

EDUCATION

University of California, Riverside – B.A. Public Policy June 2016

SKILLS

•Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

•Proficient in Adobe Reader

•Experience with Service Now, SIS and Banner

EXPERIENCE

University of California, Riverside January 2017-Present

Department of Comparative Literature & Foreign Languages & Hispanic Studies

Accounting Assistant II / Admin Assistant II

•Acts as the first point -of- contact for students, faculty, parents, and staff. Greets Visitors. Receives and directs incoming calls, providing general information over the telephone and in person. Takes messages and makes appropriate referrals.

•Assists in all records management: confirms receipt and routes forms and department documents to appropriate review and approval levels. Ensure prompt scanning of documents and accurate storage of files. Protects the confidentiality of all students and staff records in accordance with FERPA.

•Accountable for ensuring policies are followed in the ordering of supplies and equipment utilizing UCR’s online purchasing system and University Storehouse inline ordering. Confirms pricing and availability form vendor.

•Coordinates travel arrangements. Prepares travel expense vouchers and keeps records and processes necessary documents.

University of California, Riverside September 2016-Present

Department of Comparative Literature & Foreign Languages & Hispanic Studies

Placement Coordinator /Administrative Assistant II

•Communicates with other departments to schedule and maintain placement exam sessions

•Proctor placement language exams

•Prepares training and registration materials for placement exam proctors

•Responsible for data entry of exams and student records

•Responsible for billing customers and paying employees through the Banner system

•Assist in providing academic counseling to undergraduate students

• knowledgeable and understands university and college policies and procedures

•Ability to provide high quality of work, effectively communicate verbally and written.

• Interacts with all levels of the organization.

•Demonstrates strong organizational skills.

University of California, Riverside July 2014 – March 2016

College of Humanities, Arts & Social Sciences Financial Office of the Dean

Student Office Administrative Assistant

•Create budget-related & staffing-related documents, spreadsheets, and data listings to assist in the decision-making process

•Assist the Chief Financial & Administrative Officer/Assistant Dean on projects

•Assist the Contracts & Grants Manager in finding funding opportunities

•Update and access UCR databases to keep track of current awards & proposals

•Manage filing systems for the office (e.g. retention rates, archiving, file indexes, labeling/organization)

•Perform ad hoc requests for the efficient performance of the office (e.g. copying/filing, across-campus deliveries, minute-taking during meetings, restocking workroom supplies)

•Processed and Protected materials with upmost confidentiality in accordance to FERPA requirements.

VOLUNTEER EXPERIENCE

Inland Valley Hospice, Riverside CA September 2012- September 2016

Front Office Administrative & Clerical Duties Volunteer

•Welcome patients/clients/visitors to the department in a manner that is helpful and friendly; determine purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

•Performs day-to-day administrative functions and general office duties, including but not limited to; word processing, copying, filing, faxing, answering phones and data entry.

•Exercise the utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

•When scheduling appointments, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.

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