Customer Service Pharmacy Technician
Resume:
SUSANA MORKOS
Burke, VA *****
Home: ***- ***-**** ****: 703-***-****
***********@*****.***
CAREER GOALS: To utilize my Knowledge and Skills in the healthcare and customer service expertise to secure a position with an established company .
SKILLS:
*Pharmacy Technician, Customer Service Specialist, Cashiering
*Patient registration Representative, Financial Account Services, Billing and Collections.
*Medical Receptionist, Medical Insurance Verification Specialist, Medical Record Keeping.
*Scheduling patient appointment for follow up care inpatient and outpatient.
*ICD 9 ICD 10 coding procedures For Drug Screen and Radiology orders.
WORK HISTORY:
5/2007– 05/present CVS PHARMACY, Springfield, VA
Pharmacy Technician/Customer Service
Duties: Receive and enter new and refill prescription orders from patient prescribers, health care professionals and electronically. Prepare compound prescription medication orders... Ask patient if counseling by pharmacist is desired. Contact prescribers for prescription clarification. Under direct supervision of the pharmacist, fill prescriptions and update patient profiles. Communicate with third party payers to determine patient coverage and prior authorization. Print prescription labels, count tablets and capsules, measure and dispense accurate dosages to fill prescriptions. Make sure NDC numbers match prepared prescription orders before final check by the pharmacist. Ask patient if counseling by the pharmacist is desired. Interact with various departments to provide accurately dispensed on a timely .
10/2009 – 02/2017 INOVA FAIRFAX MEDICAL CAMPUS, Falls Church, VA
Patient Registration Representative I1
Duties: Accurately and efficiently register patients by utilizing standard guidelines and procedures for performing registration functions. Obtain accurate demographics, diagnosis, and insurance information from patients. Obtain pre-authorization referrals, authorization referrals and in network verifications from all insurance and secondary payers. Verify patient arm bands, process all insurance billing, and collect co-payments and co insurance information. Create patient charts including discharge information. Process outpatient drug screening and radiology orders. Scheduled patient appointment for follow care inpatient and outpatient. ICD9, ICD10 coding for drug screen, radiology orders.
10/2009 – 10/2011 COMMONWEALTH CARE & REHABILITATION CENTER, Fairfax, Virginia
Certified Nursing Assistant
Duties: Ensure residents are being treated with dignity and respect in the nursing home environment by following confidentiality rights and guidelines. Demonstrate competency in nursing care skills by providing appropriate and safe care. Assist residents with activities of daily living such as good hygiene. Record resident’s vital signs and weight. Measure intake food consumption and output. Transfer residents using assistive devices and body mechanics. Turn and reposition patients as needed. Change linen and maintain appropriate supplies in resident rooms on a daily basis. Promptly answer call light.
05/2007– 10/2008 BURKE HEALTH CARE & REHABILITATION CENTER, Burke, Virginia
Activity Associate
Duties: Assist in the daily scheduling of activities. Plan, conduct and evaluate scheduled activities to meet resident’s needs. Complete activity assessments and care plans. Document resident participation in activities. Provide input and feedback to Director as to resident progress and the effectiveness of the program. Assist in transporting residents to and from activities. Promote activity department within facility and in the community with a positive and enthusiastic approach. Implement and follow all policies and standard operating procedures in the Activity Department.
SUSANA MORKOS
9472 Lapstrake Ln
Burke, VA 22015
***********@*****.***
EDUCATION:
03/2009 – 11/2011 Virginia School of Nursing
LPN Practical Nurse - Received Practical Nursing Diploma
01/2008 – 05/2008 Maralex Health Educational Services
Certified Nursing Assistant – Received Nursing Aid Certificate
03/1998 – 08/2000 Harcourt Learning Direct
Received Pharmacy Technician Diploma
03/1996 South Western University
Bachelor of Science in Pharmacy
03/1984 Tabogon Roosevelt High School (High School Diploma)
Ilihan Tabogon Cebu Philippines
TRAINING/CERTIFICATES
2009 Dementia and Alzheimer’s disease Training
American Heart Association Training
2007 ADULT COMMUNITY EDUCATION FAIRFAX COUNTY
ESOL High Advanced Certificate (18 Hours) Physical Therapy Award (80 Hours)
Clinical Medical Office Procedures Certificate (55 Hours)
07/2004 Administrative Medical Office Procedures Certificate (40 Hours)
01/1997 Computer Programming & Operations STI System Technology (Certificate)
AWARDS AND RECOGNITION
08/2015 Inova Fairfax Hospital Medical Campus
Patient Registration and Financial Services Talent to schedule Inova Medical Group Appointments
03/10 CVS PHARMACY > Circle of Excellence Award (Highest Level of Customer Service in region 24
11/2007 Burke Health Care & Rehabilitation Center > Employee of the Month Outstanding Performance
Excellent Customer Service
09/2006 Kaiser Permanente Star Award (Excellent Customer Service)
VOLUNTER
2009/present Nativity Catholic Church (Usher and Greeter)
License sure:
03/2005 Certified Pharmacy Technician CPHT Registered Pharmacy Technician RPHT
08/2008 Certified Nursing Assistant CNA
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