Sales Customer Service

Rebecca Leeson

* ***** ******* ****** *******, NJ

Email: rleeson14@gmail.c om

SUMMARY OF QUALIFICATIONS

I have ten years of experience in the sales industry with a dedicated and proven track record to succeed in product-branded sales by using crea ve marke ng strategies. Successful accomplishments include:

● Coaching and training sales associates using product knowledge to bring brand awareness to stores

● Providing outstanding customer service experiences for all shoppers interested in purchasing branded products

EDUCATION

● William Paterson University - May 2002

Bachelor of Arts in English/Wri ng

● K-8 Teaching Cer fica on

ADMINISTRATIVE AND ACCOUNTING SKILLS

● Over 4 years of corporate office/administra ve du es including A/R and A/P; solid credit analyst founda on within a pres gious real estate company, Garden Homes Management

● Strong customer service experience via phone, email, and social media

● Prior experience in general Excel accoun ng/ledger spreadsheets and pos ng payments to various accounts, applying credits, and processing customer and vendor orders

● Computer So ware Proficiency - Microso Office Suite, Outlook, and Sage (MAS 90) accoun ng so ware

● Hands-on experience answering and direc ng phone calls in a professional manner

● Excep onal verbal and wri en skills; strongly detail-oriented and highly organized SALES AND MARKETING EXPERIENCE

JACK GEORGES INC - PASSAIC, NJ July 2016 - Nov 2016 Customer Service Representative

● Entered and process all sales orders into SAGE

● Assisted with sales calls and inquiries regarding product returns and warranty issues

● Effec vely performed all general office procedures including bookkeeping, filing, faxing, and heavy computer work using Chrome, MS Office, and MAS 90 GENEVA WATCH GROUP - NEW YORK, NY Nov 2015 - July 2016 Watch Specialist/Merchandiser

● Oversaw sales and product presenta ons for Central New Jersey department stores

● Executed watch visual and planographic standards in order to enhance all brands

● Analyzed sales reports generated by department stores in order to increase sales produc vity

THE FOSSIL GROUP - NEW YORK, NY Sept 2013-March 2015 Arrow Merchandise Coordinator

● Increased sales in Fossil, Michael Kors, and por olio watch brands in Macy’s and Bloomingdale’s through brand awareness and seasonal training

● Represented and merchandised over 15 brand categories in department stores using me management skills and strong in-store rela onships in order to increase sales

● Successfully launched and grew Michael Kors Jewelry sales in 3 stores and introduced product knowledge to DM and SA using Ipad Google slide presenta ons GUESS/SIGNAL PRODUCTS – NEW YORK, NY July 2012- August 2013 Brand Merchandiser

● Displayed brand product within Impulse shop according to Macy’s visual merchandising guidelines

● Developed strong communica on and professional rela onships with department store managers and Merchandising Team Managers in order to generate sales growth

LF USA/VAN ZEELAND INC . – NEW YORK, NY June 2007 –May 2012 Retail Field Representative

● Responsible for Northern New Jersey stores and sales for select brand name handbags and accessories for Kathy Van Zeeland, B.Makowsky, Tignanello, and Tyler Rodan

● Ranked highest sales winner across all country-wide merchandisers

● Exceeded sales plans several mes in all brands

● Organized and executed informal seminars on product knowledge of brand accounts to sales managers and associates

CORPORATE EXPERIENCE

GARDEN HOMES MANAGEMENT - SHORT HILLS. NJ Nov 2003 – May 2007 Credit Analyst

● Performed credit and background checks on poten al candidates for residen al and commercial proper es

● Effec vely communicated with on-site property managers and real estate agents on a daily basis

● Edited legal documents in accordance to New Jersey's Fair Housing Policy Act TEACHING EXPERIENCE

ROCKAWAY TWP BOARD OF EDUCATION – ROCKAWAY, NJ Nov 2002 – June 2003 Permanent Substitute – Maternity Leave Replacement 2 nd Grade Teacher

● Planned and implemented daily lesson plans in compliance with state standards and curriculum goals

● Maintained a posi ve and healthy environment for all students using effec ve classroom management techniques

● Taught a summer developmental class for students who needed extra assistance in any school subjects

TESTIMONIALS

“Rebecca has quite an ar s c flair and this shines through as she merchandises her watch cases resul ng in beau ful Fossil presenta ons. She really connects with our customer to give them a posi ve feeling about our Fossil Group brands.”

-Christine Bouvier, Arrow District Manager

“Rebecca - you have so much talent and so much to offer and reflected the vision I had when approaching our buys and watch assortments. I know you will be successful in whatever path you choose.” -Laurie Peck, Fossil Watch AE

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