Customer Service Technical Support

Sandra K Scism

* ***** ** ******, ** *****

Phone: 972-***-****, Email: *********@*****.***

Objective: Seeking a career with a goal and growth oriented company that will utilize my technical knowledge and skills.

Summary of qualifications: Detailed oriented, excellent communicator, 20 years experience in customer service and public relations, knowledge of Microsoft applications.As400,Worldspan,Sabre system, Dos 1,2,3, Prepared Power Point presentations for training purposes. Government Clarence.

Education; Denton, TX 1978 High School Diploma

Delta Airlines 1999 Reservation training,

Supervisor Training 2000, Gate Agent and Ticket Counter Training 2001.

Federal Emergency Management Agency Data processing and services 1996,

Technical Support Training with Delta and F.E.M.A

Work History:

Harley Davidson

June 2014 /present

Financial Call Center Supervisor

Provides financial guidance and analytical support to business partners in the North America region and corresponding departments. Provides comprehensive financial support for assigned departments including, coordinating the development of revenue, cost of sales, expense, capital and headcount budgets and forecasts as applicable and preparing monthly performance reports, financial analysis, key insights and actionable recommendations to business partners. Supports complex and/or cross-functional projects as required involving strong collaboration with finance and key stakeholders.

AdvoCare

April 2012 / March 2014

Distributor Support / Help Desk Corporate

Answer emails, customer support, handle accounts payable and receivable. Handle incoming and outgoing faxes, assist in need of management, part of the support team the works advocare conventions, trouble shoot computer system issues. Work with website maintenance, take incoming orders from customers, handle customer needs, calculate payments for distributors.

Airtran Airlines Aug,2010/Apr2011

Customer Service Agent,

worked Main ticket Counter checked in passengers, sold tickets help passengers with info about flights, helped co-workers with tech problems took care of irate passengers. Worked as Gate agent and counter control worked all flights inbound and outbound. did all paper work. Counted cash drawers and reconciled for accurate and detailed consistency. Responsible for the daily depositing of incoming monies.

Global Industries May 2007/April2010

Administrative Assistant

Responsible for all order entry, all freight billing and claims. Meeting with Dealers in the showroom and keeping them up to date on new Furniture and pricing. making sure the fabric and design will work. Answering the phones, ordered all Brochures to keep in all 4 showrooms, Answering all E-mail that comes in from Dealers. Ordering parts for Furniture. Distributed mail to appropriate office personnel. Filing on paper work from orders, after I invoice and bill to Dealer.

Care Excellence September 2005/May 2007

Sales Rep/Marketing

Responsible for all marketing, meeting with physicians, administrators and family members in order to facilitate admission to home care facility.

Delta Airlines

November 1979/September 2005

Customer Service International Coordinator

Technical support, Handling passengers with problems, assisted all other Delta employees with passenger situations, assisted and handled all airport problems. Handled all corporate callers, Gate agent and counter control worked all flights inbound and outbound. Accounts Receivable and Payable done at the end of every day to send records. Counted cash drawers and reconciled for accurate and detailed consistency. Responsible for the daily depositing of incoming monies. Received, reviewed, and distributed mail to appropriate office personnel. From 1979 till 1989 I worked as flight crew. I flew all over the work . serviced passengers with info. Kept are plane safe and secure .

FEMA

January 1989/June 2001

Customer Service Technical support,

Answered all incoming calls. Took applications regarding all Federal disasters which involved good interpersonal skills and detailed data entry. Emailed and faxed government documents audited all applicants after disaster closed. Help Train new employees. Due to the fact that the incoming callers were displaced, my compassion and empathy and attention to detail helped get these people the best service possible. I worked as needed part time when I was not at Delta Airlines.

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