Manager Engineer
Resume:
PRAMOD
************@*****.***
SUMMARY:
Six years of experience in design, implementation, troubleshooting and maintenance of Cisco Devices, VoIP Telephony Networks, IP Phones and LAN/WAN Network infrastructures.
Hands on experience in Cisco Unified Communications Manager (CUCM), Cisco Call Manager (CCM), Cisco Unified Call Manager Express (CUCME), Cisco Unity Connection.
Extensively worked on different aspects of cisco unified communications like CUCM 7.x, 8.x, 9.x, 10.x, SRST, Unity Connection, CME, Unity Express, IM Presence, and Jabber.
Worked on Cisco IP Phones(69xx, 792x, 794x, 796x, 797x,884x,8861).
Experience with voice protocols like H.323, MGCP, SIP, SRST & SIP Trunks, Gateway, Gatekeeper and proficient in applying appropriate Codecs (G711 and G729).
Experience in ensuring proper connection of SIP or H.323 protocols
Experience on Route Patterns, Route Hunt, Calling Search Spaces, partitions, Dial-peers, POTS, Translation Rules, configuring end users manually and also by using Bulk Administration Tool (BAT).
Good hands on experience on LDAP integration, T1/E1 installations, FXO and FXS configuration, upgrading licenses, firmware upgrades, etc.
Very familiar with understanding and troubleshooting call routing and dial plans.
Expertise in configuring and troubleshooting of Cisco routers (7600, 7200, 3600, 2800, 2600, 2500 series) UC 520, 540, 560 and Cisco Catalyst switches.
Have experience in debugging Call Flows, Call Routing, and Gateway by analyzing topology diagrams.
Configuration of Access Control Lists (ACL) and NAT policies.
Good knowledge in Layer 2 technologies & Layer 3 technologies.
Extensive experience in configuring and troubleshooting of routing protocols RIP v1/v2, EIGRP, OSPF and BGP.
Experience with LAN switching IP Addressing, Sub netting, VLSM and adding VLANS, VTP, STP, RSTP over switch configuration.
Knowledge in virtualization (VMware) technologies such asvSphereEXSi, and vSphere client. Worked on MCS 7821-I1 and UCS C220 series.
Experience in implementation, support and troubleshooting of VLAN’s including operational knowledge of STP (Spanning Tree Protocol), PVST, RSTP, VTP, inter VLAN routing, port security, Ether-channel, LACP protocol and ISL/802.1q.
Good experience in working with customers and support teams to reproduce the issues at local lab.
TECHNICAL SKILLS:
Cisco UC Software
Unified Call Manager (UCM) 6.x – 10.x, Unity (Unity, Unity Connection and Unity Express), Cisco WebEx, Cisco Unified meeting place.
Cisco UC features
Cisco CME, SRST, SIP Gateways, SIP Trunking, CUBE.
Cisco UC Devices
IP Phones (69xx,792x,794x, 796x, 797x,884x,8861), Soft Phone, Cisco Jabber, Cisco IP communicator.
Protocol
H.323, SCCP, SIP, MGCP, RTP, RTCP.
VoIP Platforms & Codecs
CUE, CME, FXS/FXO.
G.711 and G.729 Codecs.
Cisco Hardware
Cisco 7600, 7200, 3600, 2600, 2500, 2800, 3800, Catalyst Switches 6500, 4500, 3550, 2950
Networking, Routing & Switching Protocols
OSI, TCP/IP, UDP, TCP, RIP, RIP v2, IGRP, EIGRP, OSPF, STP, VTP, DNS, DHCP, FTP, HTTP(S), SMTP, ACL, NAT, LAN, WAN.
Server Maintenance
VMware, TFTP, DHCP, Active Directory.
Networking Software
Wireshark, Putty, Teraterm, GNS3
Operating Systems, Other Software
Windows 8.1, 8, 7, XP, 2003, 2000.
Microsoft Office, Red hat Linux,
Cisco IOS 12.x, 15.x.
IBM Lotus Notes
Certifications
Cisco Certified Network Associate (200-120)
Qualifications:
Bachelors in Electronics and Communications Engineering, JNTU, India
Professional Experience:
Starbucks, Seattle, Washington August 2015- Present
Sr. VoIP Engineer
Responsibilities:
Designed & implemented a new network architecture connecting corporate office and branch-offices
Upgraded present call manager server from 9.x to 10.x and migrated all their licenses Prime License Manager.
Configured and managed Cisco Unified Communication Manager(CUCM 10.x) and Unity Connections (CUC 10.x).
Installed and configured Cisco IP Phone 794x, 796x, 797x, 894x,8961
Integrated Cisco Jabber to allow users to access presence, instant messaging, voice and video from anywhere and on any device.
Created an enterprise dial plan with Route partitions, Calling Search Spaces, Line Groups, Route lists and Route Patterns in Cisco Call Manager and created VLANs and necessary configuration.
Configured and troubleshoot Hunt Groups, line groups and built SRST for multiple sites.
Created dedicated VLANs for Voice & Data with QOS for prioritizing voice over data.
Handled SRST, Voice Routing Protocols and Voice Gateways.
Worked with various service providers to report circuit outages and new circuit turn ups
Resolved network connectivity issues determined root causes and upgraded and replaced equipment and software.
Used Cisco WebEx to setup online meetings, conference calls and a secure way to share work space.
Ensured proper connection of SIP or H.323 protocols
Environment:CUCM, CME,Voice-mails, Voice gateways, IP Phones, MGCP, SCCP, SIP, H.323, SRST, Gatekeeper, FXS/FXO, Troubleshooting.
First Data Corp, Atlanta, GA Feb 2014- July 2015
VoIP Engineer
Responsibilities:
Configured, installed and supported Cisco Unified Communication Manager (CUCM) 9.x, Cisco Messaging Systems (Unity/Unity Connection), Voice Gateways, Cisco routers and switches.
Created route patterns, route groups, route lists, calling search space, partitions and upgraded Cisco Unified Communications applications
Created Voice Mail boxes, call handlers, create and reset passwords
Executed several implementations of cisco CME and Unity express
Deployment, management, Upgrading and troubleshooting of CUCM 9.0, 8.0, Unity Connection.
Monitored and troubleshoot call routing, number translations and call handler issues
Configured H323, SIP, MGCP Gateways.
Integrated cisco contact center express (UCCX) with cisco unified call manager (CUCM)
Managed media resources across the enterprise for optimal usage by creating separate device pools.
Implemented call routing, call management and computer telephony integration
Troubleshoot IPT voice quality issues between and within locations
Debugged and fixed problems caused by codec mismatch between vendors in a large network consisting of multiple LANs and WANs environment.
Environment: Voice Engineering, Routing and Switching, Cisco Call Manager, Cisco Unity, Cisco Unified Presence Communicator, Pots lines, MGCP phones, H323 dial plans, MS Office, Windows.
Talentpro India Pvt Ltd. ` Oct 2011-Dec 2013
Network Engineer
Responsibilities:
Deployed IP telephony setup for 1200 Subscriber multisite campus with centralized call processing using CUCM 8.x and UC 7.x.
Installation and management of overall administration of LAN, WAN, systems involving design of network layouts, configuration and maintenance, Commissioning Routers & Switches, firewalls, IPS and ensuring maximum uptime during site deployment to VoIP.
Demonstrated thorough understanding of Voice Gateways (H323, MGCP), Protocols (H323 and MGCP) in providing solutions to customer.
Designed, operations, management and evaluation of complex voice over IP systems for lab environment.
Ensured proper connection of H.323 protocol.
Monitored and troubleshoot call routing, number translation, pickup groups, and call handler issues.
Implemented traffic filters using Standard and Extended access-lists and Route Maps.
Performed stacking for 3750 switches to accommodate more user ports and created different VLANs for clients, IP phones and the servers.
Provided training and creates documents for L1 and L2 Teams to Identify problems and resolve Support tickets
Performed system upgrades and patches based on request, schedule or events
Environment: CUCM, H.323, MGCP, VoIP Support, Call Routing, CME, CUE, MS Office, Windows.
NetCracker, Hyderabad June 2010- Sep 2011
IT Engineer
Responsibilities:
Maintenance and Administration of Windows server 2008 with Active directory.
Configuring DNS, DHCP and Storage server.
Updated operating systems security patches
Cisco router configuration set up using routing protocols like RIP, EIGRP, OSPF and BGP.
Switching related tasks included implementing VLANs and configuring ISL trunk on Fast-Ethernet channel between switches
Configuring and managing Cisco UT 7942, 7942 &Cisco Jabber from Cisco CUCM server
Deployed and configured Cisco IP Telephones such as 7941 and 7942 for 500 users.
Adding/deleting/Modifying user accounts and resetting users Passwords.
Managing Local and Network printers, hands on Exp on Ricoh and Xerox printers
Responsible for resolving network problems and assisting users on network.
Performed scans for LAN and WAN connectivity.
Configuration and implementation of Microsoft windows 2008 group policies for domain users.
Installing and configuring Microsoft Exchange Server 2008,2010.
Adding and maintaining Users Mail Box.
Enabling and configuring dot1x (802.1x) authentication in switches.
ERP Inventory management.
Environment: Active Directory, Windows servers, Routers and Switches, IP Subnetting, Rip, EIGRP, OSPF, VLANs and Troubleshooting
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