Administrative Assistant Customer Service
Resume:
Susan S. Isaacs
Tallahassee, Fl 32308
************@**********.***
Work Experience:
Call Center Service Representative 09/16-02/17 Tallahassee, Fl
Northgate Arinso
Answer questions from both active and retirees from the State of Florida regarding their benefits- status of; how to enroll and various related questions including fiscal issues by utilizing different methods
Complete notes on each individual call using guidelines
Survey Specialist
Oppenheimer Research 03/16 -07/16 Tallahassee, Fl
This is a part time/as need basis position using a pre-determined script
inquiring to soliciting answers to specific questions and recording answers
in order that data can be given and processed by contractors
Call Service Agent
Fringe Benefit Management Corporation 09/15-12/15 Tallahassee, Fl
Answered questions from both active and retirees regarding their benefits-
status of; how to enroll and various related questions
Completed various databases with information received and asked
Test Administrator
Pearson Vue 06/15-09/15 Tallahassee, Fl
Admitted test takers following specific guidelines according to their
respective tests
Answered questions of test takers by using specific guidelines
Financial Specialist Representative
Intuition Systems Incorporated 12/13-6/14 Tallahassee, Fl
Quality control and disbursement of dividend checks to investors
Applied payments from lock box to various accounts of students
Input vouchers from schools/ which resulted in colleges accounts payable
Florida Department of Elder Affairs
OPS Administrative Assistant 03/13-8/13 Tallahassee, Fl
Composed and typed correspondence to various entities/persons
Answered phone and processed complaints in a timely manner
E-filing; record retention; certified ombudsman
Data entry of assessments and visitations of nursing homes and assisted
living facilities; assisted in the preparation of various monthly reports
Participated both in recruitment and personnel activities
OPS File Clerk
Florida Public Service Commission 09/11-3/13 Tallahassee, Fl
Filed cases which were processed by Regulatory Specialists
When requested, gave cases to Regulatory Specialists; tracked same
Sales Associate
LifeWay Christian Bookstore 04/08-12/10 Tallahassee,Fl
Assisted customers by checking out purchases both in person/phone
Provided customer service by using computer software to order
requested materials and then notified customers of same
Runner
Nabors, Giblin and Nickerson 10/05-02/07 Tallahassee, Fl
Delivery and pick up of items to/from attorneys and their associates
Maintained mail room; Fiscal responsibilities as it related to banking
Assisted with filing/maintaining accounts payable and billing invoices;
and in providing backup materials for billing purposes
Receptionist as requested/required using multi-line system
Skills and Abilities: Windows, Word, and basic Excel; accounts payable
experience with engineering firm (5 years); E-filing
Education: Florida State University, Tallahassee, Fl
B.A. and Master of Science in Public Administration
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