PORTIA Y. HOLT *** Jasmine Lane

Columbia, S.C. **203

803-***-**** HOME

803-***-**** CELL

Email: aczr9p@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Customer Service Professional with over 7 years of experience. Demonstrate ability to gain customer trust . Expertise in resolving escalated customer service issues and also

answer inbound and outbound calls at rate of 60 -100 per day.

EDUCATION

Ashford University BA Psychology Graduation April 2013

Columbia College MA Organizational Leadership Aug 2014

MEMBERSHIP

American Psychological Association

PROFESSIONAL EXPERIENCES

Dec. 2014 - July 2016

Primary Caregiver to my father William S. Holt. He was diagnosed with Colon Cancer

December 27th, 2014. The search for employment was put off so I could care for my

father. As a result of the Cancer, he had an colostomy which led to a colostomy bag. I was responsible for cooking all meals, administering all medicine. I was also responsible for taking to all scheduled appointments. In addition and lastly, I was responsible for releasing gas and wastes from and changing the bag as needed

Seibels Sept. 2014- Dec. 2014

Columbia,SC

CSR Olympus Insurance

Instrumental with providing assistance to agents in creating and processing

applications. Assistance was also provided for mortgage and title companies

to verify active coverage of policies. I was also responsible for submitting various

requests to transfer funds between different policy numbers,researching, and

resissuing when needed refund cbecks to the insured.

CSC Oct. 2010 – June 2013

Blythewood, S.C.

CSR BPO Flood Connect FEMA

Instrumental in assisting Insurance Agents with completing necessary documents for Flood insurance, assist in filing Notice of Losses (due to flood damage) also, speak and answer questions

from the insured regarding their policies and do Non-Money Endorsements as Underwriter.

Take sixty to one hundred calls (depending on call volume) per day

AT&T Formerly Bellsouth June 2006- April 2008

Columbia, S.C.

Sales Associate

Instrumental in improving customer satisfaction with first call resolution

Opening and creating new accounts

Handle billing inquiries and give credits and adjustments as needed

Responded to concerns

Alleviated delicate situations with professionalism and sensitivity

Responsible for calls within nine state region

Provide top- notch service to both internal and external customers

Took seventy five calls per day

Amcol Systems Jan. 2005 – June 2006

Out bound Debt Collector

Columbia, S.C.

Debt Collector

Outbound calls to current and past patients for clinics and hospitals

Secure payments in full with debit, credit, or check by phone

Offer payment plans if unable to pay bill in full

Assist patients in submission of pre-qualified loans

Answered both inbound and outbound calls an inquiries for account balances

Took fifty calls or more daily

BOSE/Recruiting Solutions Oct. 2004 – Jan 2005

Columbia, S.C.

Inbound Sales Rep

Met and exceeded monthly sales goals and quotas

Answer and sell BOSE products on inbound inquiry calls

Knowledge of products in order to produce positive results (sales)

Assist customers in obtaining BOSE credit cards

Setting up monthly payment plans if requested by customer

Took sixty-five to seventy five calls daily

BlueCross and BlueShield of S.C. Nov. 1998- Jan.2003

Columbia, S.C.

Customer Service Rep

Investigated and resolved customer concerns

Worked in collaboration with other respective agencies and other departments

Performed coordination of benefits when other insurance involved

Keyed and adjusted claims for payment including UB92’s and HICFA 1500’s

Processed medical claims

Contact and speak with Providers as needed for pre-certification

Took eighty to a hundred calls daily

APAC/MCI Jan. 1997 – Nov. 1998

Columbia, S.C.

Customer Service Rep

Advise customers on new options and plans

Discuss various rate plans to enhance services

Answer inbound calls for long distance services

Took eighty five to a hundred calls daily

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