Customer Service Sales
Resume:
PORTIA Y. HOLT *** Jasmine Lane
Columbia, S.C. **203
803-***-**** HOME
803-***-**** CELL
Email: ***********@*****.***
SUMMARY OF QUALIFICATIONS
Customer Service Professional with over 7 years of experience. Demonstrate ability to gain customer trust . Expertise in resolving escalated customer service issues and also
answer inbound and outbound calls at rate of 60 -100 per day.
EDUCATION
Ashford University BA Psychology Graduation April 2013
Columbia College MA Organizational Leadership Aug 2014
MEMBERSHIP
American Psychological Association
PROFESSIONAL EXPERIENCES
Dec. 2014 - July 2016
Primary Caregiver to my father William S. Holt. He was diagnosed with Colon Cancer
December 27th, 2014. The search for employment was put off so I could care for my
father. As a result of the Cancer, he had an colostomy which led to a colostomy bag. I was responsible for cooking all meals, administering all medicine. I was also responsible for taking to all scheduled appointments. In addition and lastly, I was responsible for releasing gas and wastes from and changing the bag as needed
Seibels Sept. 2014- Dec. 2014
Columbia,SC
CSR Olympus Insurance
Instrumental with providing assistance to agents in creating and processing
applications. Assistance was also provided for mortgage and title companies
to verify active coverage of policies. I was also responsible for submitting various
requests to transfer funds between different policy numbers,researching, and
resissuing when needed refund cbecks to the insured.
CSC Oct. 2010 – June 2013
Blythewood, S.C.
CSR BPO Flood Connect FEMA
Instrumental in assisting Insurance Agents with completing necessary documents for Flood insurance, assist in filing Notice of Losses (due to flood damage) also, speak and answer questions
from the insured regarding their policies and do Non-Money Endorsements as Underwriter.
Take sixty to one hundred calls (depending on call volume) per day
AT&T Formerly Bellsouth June 2006- April 2008
Columbia, S.C.
Sales Associate
Instrumental in improving customer satisfaction with first call resolution
Opening and creating new accounts
Handle billing inquiries and give credits and adjustments as needed
Responded to concerns
Alleviated delicate situations with professionalism and sensitivity
Responsible for calls within nine state region
Provide top- notch service to both internal and external customers
Took seventy five calls per day
Amcol Systems Jan. 2005 – June 2006
Out bound Debt Collector
Columbia, S.C.
Debt Collector
Outbound calls to current and past patients for clinics and hospitals
Secure payments in full with debit, credit, or check by phone
Offer payment plans if unable to pay bill in full
Assist patients in submission of pre-qualified loans
Answered both inbound and outbound calls an inquiries for account balances
Took fifty calls or more daily
BOSE/Recruiting Solutions Oct. 2004 – Jan 2005
Columbia, S.C.
Inbound Sales Rep
Met and exceeded monthly sales goals and quotas
Answer and sell BOSE products on inbound inquiry calls
Knowledge of products in order to produce positive results (sales)
Assist customers in obtaining BOSE credit cards
Setting up monthly payment plans if requested by customer
Took sixty-five to seventy five calls daily
BlueCross and BlueShield of S.C. Nov. 1998- Jan.2003
Columbia, S.C.
Customer Service Rep
Investigated and resolved customer concerns
Worked in collaboration with other respective agencies and other departments
Performed coordination of benefits when other insurance involved
Keyed and adjusted claims for payment including UB92’s and HICFA 1500’s
Processed medical claims
Contact and speak with Providers as needed for pre-certification
Took eighty to a hundred calls daily
APAC/MCI Jan. 1997 – Nov. 1998
Columbia, S.C.
Customer Service Rep
Advise customers on new options and plans
Discuss various rate plans to enhance services
Answer inbound calls for long distance services
Took eighty five to a hundred calls daily
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