Pharmacy Technician Customer Service

DEBORAH BRIGHAM

**** ******* ***** ****, *******, VA 20136 H: 703-***-**** C: 571-***-**** ***********@*****.***

Summary of Qualifications

Certified and licensed Pharmacy Technician (CPhT) with over 20 years’ experience, in all areas of medical pharmacies, to include knowledge of medical terminology. Experienced in both outpatient and inpatient services, including: prescription dispensing, automated prescription refill systems, unit dose, intravenous compounding, clinic/ward inspections, supply inventory control systems, and customer service. Pharmacy specific machines: Pyxis, Script-Pro Robotics, Audiocare, Drug-a-matics, and Baker Cells. Computer skills: CHCS, AHLTA, TEMPS, Windows Office: Word, Excel, PowerPoint, Access. Courteously and judiciously interacts with professional staff, peers, and customers. Effective and personable team leader and efficient independent worker, multi-tasker, good concentration and focus on details in a timely manner, with high standards of integrity and excellence.

Experience

Northrop Grumman IT Health/Integic - Chantilly, Virginia

May 17, 2004 – December 2, 2011

Northrop Grumman Corporation provides products, services, and solutions in information and services, aerospace, electronics, and shipbuilding to the military, government, and commercial customers in the United States and internationally. In March 2005, Integic Corporation was bought by Northrop Grumman.

Pharmacy Informatics SME/Computer System Analyst

Analyzed and tested clinical data changes (deltas) from 101 sites for final AHLTA application in the Clinical Data Repository (CDR) and Health Data Dictionary (HDD).

Reviewed and tested the CHDR allergy data prior to AHLTA upload during implementation and sustainment; this screening process ensured compliance to patient safety requirements.

Processed/tested clinical data for implementation and sustainment of (TMDI (TC2)) project for 17 Theater sites, involving integration of Theater EMR to VA and DOD mainframe.

Provided clinical requirements and valuable beta testing input on development and subsequent upgrade versions of internal software applications, namely the Data Cleansing Tool (DCT) and Automated Testing Tool (ATT). These software tools expedited our mapping and testing processes by more than 50%, and virtually eliminated requirements for generation of hard-copy documentation.

Conducted functionality and integration testing of application software updates prior to release to the field environment.

Worked with the other testers and analysts, 3M, and the customers to ensure that all delta files mapped accurately. Provided support towards resolution of Tier 3 tickets.

Developed standard protocol for data mapping requirements for pharmacy, allergy, and other clinical specialties; this ensured protocol consistency, compliance to project requirements, and was in accordance with CMMI Level 4/5 requirements. Maintained CMMI documentation.

U.S. Air Force September 1993 – November 2003

RAF Lakenheath, UK: Jun-99 to Nov-03

Osan AB, S. Korea: May-98 to May-99

Eglin AFB, FL: Sep-93 to May-98

Pharmacy Technician Operations Supervisor

Supervised pharmacy technicians in hospital pharmacies, to include: inpatient services, supply, vault, support, internal inspections, and outpatient operations. Developed and implemented pharmacy training and in-services, such as: safety, MSDs, security, pharmacy operations, and medical wartime training. Delegated responsibilities and tasks. Wrote performance reports. Administered disciplinary action. Developed operating instructions. Coordinated and resolved problems with other hospital areas. Resolved patient complaints. Evaluated perspective applicants for pharmacy technician program training. Compounded intravenous chemotherapy preparations.

Efficiently directed outpatient pharmacy operations averaging over 1,000 prescriptions monthly maintained positive patient outcome of 99.8%.

Directed pharmacy inpatient operations, ensuring all internal floor units received excellent service; resolved issues with professional staff, coordinated deliveries for nurse convenience and optimum patient benefit.

Coordinated pharmacy supply of 7 million yearly both in Florida and England, efficiently maintaining sufficient stocks while staying within budget.

Implemented automated vault inventories for narcotic and controlled drug in S. Korea and England, virtually eliminating unexplained overages and shortages, decreasing vault administrative time. In Florida, organized and streamlined vault inventory administrative processes, correcting identified discrepancies from AF Audit, significantly impacting our JCAHO "excellent" rating.

Qualified over 25 Independent Medical Technicians (IDMTs) for annual retraining certification in pharmacy; designed PowerPoint presentation technical aid.

Seamlessly assisted integration of Script-Pro Robotic Pharmacy System processes into the outpatient flow, decreased prescription errors by 50%--our team earned "Most-Improved Area" hospital award in England 2001.

Identified and improved potential discrepancies in pharmacy operations; successfully prepared pharmacy for JCAHO inspection in November 1998-earned 98 on JCAHO Inspection; awarded supervisor of the quarter in South Korea.

Prepared and presented HIV Drug CE to 20 health professionals for continuing education credits, saving hospital over $10,000 in funds.

U.S. Air Force November 1983 – August 1993

Ankara AB, Turkey: Oct-91 to Aug-93

RAF Bentwaters, UK: Oct-88 to Oct-91

Reese AFB, Texas: Apr-84 to Sep-88

Sheppard AFB, TX: Jan-84 to Mar-84

Lackland AFB, TX: Nov-83 to Dec-83

Pharmacy Technician – Vault/Supply Specialist

Assumed responsibilities and accomplished assignments in medical pharmacy facilities to include: prescription processing, internal drug inspections, internal drug order processing, repackaging drugs for after hours and emergency dispensing, inpatient unit dose processing, extemporaneous and intravenous compounding, patient counseling, pharmacy supply/budget, pharmacy administration/metrics, and vault inventory and accountability of Schedule II-V drugs.

Intermittent supervisor in England of after-hours/weekends emergency clinic and ambulance response; directly responsible to the clinic commander.

Operated independently as sole pharmacy personnel for 2 months. In Turkey awarded T.E.A.M. Player of the Quarter.

Deployed to RAF Upper Heyford, UK and installed a transit pharmacy on the flight-line in the Air Staging Facility in support of Operation Desert Storm.

Awarded individual JCAHO/AF Health Services Inspection “outstanding” performance award at RAF Bentwaters.

Supervised outpatient/inpatient pharmacy operations for 3 weeks in Texas while pharmacist on temporary duty.

COMPUTER SKILLS:

Applications: CHCS, AHLTA, Microsoft Office (Word, Excel, PowerPoint, Access), Pyxis, Script-Pro Robotics

Security clearance level:

DoD Secret clearance. Active in 2003.

ADP-2. Active in 2009

Confidential. Active in 2011

Education:

Associate of Applied Science, Pharmacy Technology

Community College of the Air Force, Montgomery, Alabama

Completed over 90 credit hours toward:

B.S., Business IT

University of Maryland University College in Europe, UK

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