Health Staff Nurse

Svjetlana Shield

**** ********* ***** **** *******, FL 33511

907-***-**** **********@*****.***

https://www.linkedin.com/in/svjetlana-lana-shield-bb9652127

Mental Health Counselor

A highly skilled, compassionate, empathetic and solution-oriented professional dedicated to provide exceptional care to individuals. Skilled in collaborating with all members of the organization to achieve the overall goals for the client and the company. Instrumental in streamlining and improving processes and enhancing procedures to improve the services provided. Passionate about continuing my education and developing in-depth knowledge of individual and group behaviors and dynamics. Multilingual in Arabic, Bosnian, Croatian, Serbian and English.

Client Advocacy

Human Resource Management

Data Entry & Administration

Community & Client Relations

Family Relationships & Support

Community Resources

Training & Mentoring

Process Improvements

Records Management

Professional Experience

HUMANA INC., Brandon, FL 2013 – Present

Personal Health Coordinator

Effectively handle assessments, consultations and treatment plans for 400 members to help them to become better at taking care of themselves and their overall health.

Successfully conduct telephone interviews with clients to assess health, environment, nutrition, and psycho-social areas of concerns.

Assist members with developing a treatment plan to support health and behavioral changes based on assessed with the individual.

Provide interventions to optimize health and well-being for the member including education, coordinating community based support services, and federal resources.

Effectively collaborated with other individuals of the interdisciplinary team; nurses, field care managers, social workers and pharmacists to identify needs of the member and find them the resources to assist them to improve their health and well-being.

Positively implemented care programs, understanding clinical program designs, and program monitoring and reporting systems to improve the overall work flow of the department.

Acted as a preceptor and Team Lead for the department on multiple occasions and was the subject matter experts for the team pertaining to Impact Planning and Roster Discrepancy Reports. Member of the Behavior Healthy Curriculum Steering Committee designed to design curriculum and educate employees on behavioral health issues.

ALASKA IMMIGRATION JUSTICE PROJECT, Anchorage, AK 2008 – 2013

Contract Interpreter and Translator

Assisted with translating information between hospitals, clinic, social services and school settings and the client themselves.

Translated foreign documents into English to help understand what paperwork was needed for the client and ensure the process went smoothly.

CATHOLIC SOCIAL SERVICES, Anchorage, AK 2008 – 2009

Contract Multilingual Case Manager

Assisted with welcoming new refugees and helping them acclimate to their new homes, explain health and safety procedures, provided instructions using public transportation and home appliances.

Interviewed and served as a liaison with social services and public assistance groups to determine what programs they would be eligible to qualify for.

Maintained and updated case files and documentation to ensure all information was reported for future reference.

Previous Experience

AMEL ASSOCIATION, Tyre, Lebanon

CNA Instructor (2000)

KLINICKI BOLNICKI CENTER, Zagreb, Croatia

State-Licensed Staff Nurse --- Neurosurgery Intensive Care Unit (1991 – 1994)

INSTITUTE ZA TUMORE, Zagreb, Croatia

State-Licensed Staff Nurse – Neurosurgery Department (1990 – 1991)

Education & Credentials

Doctoral Degree in Clinical Psychology, California Southern University, Irvin, CA (Currently Enrolled)

Masters of Science in Psychology, California Coast University, Santa Ana, CA (2015)

Summa cum Laude (GPA 3.92)

Bachelor of Science in Psychology, California Southern University, Irvin, CA (2013)

Summa cum Laude (GPA 3.87)

Bachelor of Science in Nursing and Medical Technician, Yugoslavia

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