Information Technology Active Directory

Dustin W. Morrill

801-***-**** ~ **** W Le Marche Ave, Phoenix, AZ 85023 ~ **********@*****.***

Managing territory, creating rapport, analyzing territory

EXECUTIVE SUMMARY

An experienced, intelligent, and results-driven professional seeking a career in the Information Technology Field. Ten years of previous work experience as a Computer Builder/Technician and Desktop Support. A+ Certified and currently pursuing Network + Certification.

SUMMARY OF QUALIFICATIONS

Strong knowledge of computer and network hardware/software best practices.

Knowledgeable in Patch Management, Active Directory, and Google Administration.

Ten years of experience in supporting Windows OS from Windows XP to Windows 10 as well as Windows Server 2008 and 2016.

Familiar with ticketing and patch management software.

PROFESSIONAL EXPERIENCE

Information Technology

Crest Financial, Draper, UT 84020

Desktop Support Technician, Feb 2016-Dec 2016

Respond to and resolve internal company ticket requests for: networking, VPN access, Active Directory, Google administration, Crest Portal, ManageEngine Desktop Central, and software/workstation moves and management.

Onboard/Offboard employees and grant/revoke access as needed.

Monitor and maintain the security and building systems, including cameras, motion detectors, and temperature control.

Responsible for insuring that all company computers properly patched by using ManageEngine Desktop Central.

Wrote and edited knowledge base documents as needed.

PC Laptops, Orem, UT 84907

Computer Technician, 2005-2006

Utilized CMD to execute batch files to isolate and delete malware and diagnose computer issues.

Used imaging and cloning software to install OS and various applications.

Acted as a Liaison with users to determine needs and specifications.

Trained users in application operation.

Set up network configurations and hard drive backup configurations as specified by users.

Installed hardware components and appropriate drivers.

Self-Employed Computer Builder and Repair

2002-Current

Built and configured computer hardware and software to order for users.

Entrepreneur

DTL Ventures

Chief of Operations and Co-owner – 2013-2016

Oversee day to day operations of Retail kiosk at a mall.

Train and monitor employee performance in customer interaction and upsell techniques.

Assess inventory needs and product style trends.

Handle daily cash needs, bank deposits, and prepare and submit payroll.

Biomedical Dialysis Engineering

Uintah Basin Medical Center, Roosevelt, UT 84066

Biomed Dialysis Technician – 2012-2013

Responsible for maintenance and repair of Hemodialysis machines and computers, as well as water purification system for two dialysis clinics.

Update software and hardware components in Hemodialysis machines to conform with changing standards of practice and insure they operated within the required parameters.

Maintain and stock inventory.

Observe and correct any deficiencies to make sure that the clinics conform to AAMI standards for dialysis.

Biomedical Production

Idaho Technology, Salt Lake City, UT 84109

Film Array Formulator – 2011-2012

Diagnosed, monitored, repaired, and redeployed hardware components in proprietary medical production equipment and insured their proper function to comply with gMP.

Responsible for the transfer of millions of image files to the proper network folder locations.

Responsible for chemical and PCR based formulation for a medical diagnostic product that tested 16 different respiratory illnesses

Increased production by 300% in one year.

Involved in special projects for the Department of Defense testing for anthrax and other chemical warfare pathogens.

Created Microsoft Excel macros and pivot tables to track production scheduling and future production demands and projections.

EDUCATION

Brigham Young University Provo, Utah

B.Sc. Biology

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