Medical Customer Service
Resume:
SEPTEMBER CLAY
*** ******** *** ***. *, North Fond, WI 54937
*********.*.****@*****.***
PROFESSIONAL PROFILE
Perceptive, hard-working, and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
Well organized and experienced with Microsoft Word and Office Suite.
Manages time and prioritizes duties in fast-paced, multi-task environments.
Resourceful, flexible, and adept at acquiring new skills in support of company objectives.
Brings finely tuned attention to detail and commitment to quality to all assigned tasks.
KEY QUALIFICATIONS
Medical Billing Medical Office Medical Administrative Patient Registration Medical Terminology
Medical Records Management for the Billing Specialist Meaningful Use
Medical Practice Management Systems Introduction to CPT, ICD-9-CM, and ICD-10-CM Coding
Charge Entry Payment Posting Denials Appeals Referrals Accounts Receivable
Greenway Electronic Medical Records (EMR) Electronic Health Records (EHR)
Insurance Verification Reimbursement Systems Medical Basics and Healthcare Claim Cycle
Healthcare Payers Managed Care (HMO, PPO, and POS)
Medicare / Medicaid Government Payers Third Party Payers
HIPAA Compliance Medical Charts Basic Anatomy & Physiology Healthcare Settings
Computer Systems and Software Applications for the Medical Office
EDUCATION
Ultimate Medical Academy
Medical Office and Billing Specialist, 2016
WORK EXPERIENCE
Helping Hands Homes LLC – Fond du Lac, WI 12/2016 – Present
Program Assistant
Manually documents patient care, medication, and behavior changes.
Administer medication, assist with daily living tasks, and transport patients to recreational center.
Abide by HIPAA compliance guidelines and utilize medical terminology.
Panda Express – Fond du Lac, WI 11/2014 – 12/2016
Cashier/ Customer Service Associate
Offered fast and friendly service, operate cash register, and maintain the overall appearance and cleanliness in the restaurant.
Worked as part of a team and interact with diverse customers and staff members.
Followed all policies as they relate to customer confidentiality.
Fazoli’s Restaurant – Fond du Lac, WI 10/2014 – 01/2015
Cashier/ Server/ Lead Counter Help
Promptly took and delivered guests’ food and beverage orders ensuring quality and accuracy.
Utilized Microsoft Outlook, inventoried supplies, dealt with customers, and helped with scheduling.
Upheld professional attitude, service excellence, and high level of customer satisfaction.
Performed all necessary opening and closing responsibilities to assure efficient operation.
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