Customer Service Representative

Kati Rankin, BSN

**** *********** **, ******** *******, MO, 63043

626-***-****, ***********@*****.***

Summary

Seeking a nursing position where I can further my knowledge and share my experience.

Ability to function as part of a highly effective team and communicate with all care partners

Skilled in strategizing and prioritizing to accomplish multiple tasks

Innovative and enthusiastic with an uncompromising work ethic

Strong interpersonal and teamwork abilities

Proficient in Epic and Cerner EHR systems as well as Microsoft Word, Excel and Powerpoint

Education

Chamberlain College of Nursing, St. Louis, MO June 2015

Bachelor of Science in Nursing

Ozarks Technical Community College, Springfield, MO May 2011

EMT Basic certification (160 hours)

Licensure

Missouri Nursing License (NLC) - 201-***-**** October 2015

Relevant Clinical Experience

St. Anthony’s Medical Center: Critical Care Nursing Intensive Critical Care

St. Mary’s Health Center: Medical Surgical Nursing Post-Surgical Patient Care

St. Luke’s Hospital: Medical Surgical Nursing Medical Floor Services

Cardinal Glennon Medical Center: Pediatric Intensive Nursing Short-gut/ Cardiology

Centerpointe Health Center: Mental Health Nursing Therapeutic Communication

St. Clare Health Center: Medical Surgical Nursing Acute Gastro-Intestinal Services

Valley Park School District: Community Health Nursing Eye & Ear Exams, Daily Child Health

Work Experience

Charge Nurse (RN) May 2016- Present

Corizon Health, St. Louis MO

Deliver quality care consistent within the scope of practice as outlined by the local state nurse practice act for Registered Nurses

In accordance with local practice acts and regulations, delegate and ensure supervision of nursing activities and functions to other competent nursing personnel appropriate to their scope of practice

Assume responsibility and accountability for the quality of care delivered; works to ensure a safe environment for themselves, the patient and other staff members

Act as a patient advocate promoting the quality of health care delivered in the facility and serve as a leader at all times to promote best practices within the profession of nursing

Financial Advisor/Customer Service Representative February 2006 - May 2007

JP Morgan Chase, Springfield, MO

Managed needs/requirements of high revenue commercial accounts through extensive follow-up procedures

Developed new policies and procedures resulting in improved customer service feedback

Prepared weekly sales report for the sales team and sales management

98% successful account retention record

Customer Service Representative June 2005 - February 2006

MCI, Springfield, MO

Responsible for supervision of twenty customer service department staff

Performed market research surveys on customer needs and requirements

Assisted in training of new customer service representatives and associates

Provided support to sales team, ensuring all sales and service objectives met

Administrative Assistant March 2002 – May 2005

Rankin Construction, Los Angeles, CA

Prepared invoices, reports, memos, letters, financial statements and other official corporate documents

Handled company official correspondence

Fielded client questions and phone calls

References available upon request

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