Receptionist
Resume:
Mahmoud Mostafa CV *,Khaled Ibn Alwaleed ST. from 9 St. Al- Maadi Cairo – Egypt
Front Office &Sales Mobile ph.: +20-101*******
Date of birth: 17/11/1988 E-mail: *************@*****.***
Objective:
Seeking Receptionist challenging opportunity in a reputable multinational company where my expertise and experience are best utilized in achieving corporate mission & vision through leading and training teams to achieve best results.
Seeking job opportunity in one of the following positions:
Sales Executive
Front Office Desk
Guest Relation
Receptionist
Educational Background:
(Bachelor of Languages and Translation) “Good Degree” May 2013
oEnglish Islamic Studies Section
oAl Azhar University
General Profile:
Over 5 years in Sales & Tourism field leading sales teams to achieve targets & objectives. High experience in top management level Sales position, having track records and long work experience with reputable companies. Strong business relations in dealing with Customers and have the ability of multitask, Oral and written communication skills. High presentation, demonstration & training skills with high communications & interpersonal skills and engaging personality, Ability to work effectively as a member of a team.
Professional Experience:
Paradise Boutique Group Hotel (2016 -Present )
Field: Tourism
Current Position: Receptionist
Demonstrated ability to interact with a wide range of people in an open, friendly, customer-oriented manner.
Responds to any Guest questions and concerns and directs them to appropriate location.
Demonstrated problem solving skills, required.
Skill sets to work in a fast-paced environment with frequent interruptions.
Competency in the use of a variety of computer software systems required.
Receives, screens, routes and responds to incoming telephone calls.
Perform all other duties and projects as assigned.
Kreaz Store Company
(April 2015 – June 2016)
Field: Sales (Jewelry& Watches )
Position: Telesales
•Excellent communication and phone skills, persuasiveness, patience, persistence, and keyboarding skills.
•Solving any problems with the client concerning payment, contract items, delay penalties and work completion.
•Confidence to be a successful telephone sales executive as a charming and persuasive personality.
Dealing with negative responses from customers who don't want to talk to you, and must enjoy the buzz of working under pressure and meeting tough targets.
Iskan Insurance Company
Field: Insurance for (Life & Cars ) (Oct. 2013 – Jan. 2014)
Position: Data Entry
•Maintains database by entering new and updated customer and account information.
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Secures information by completing data base backups.
River Nile Hotel
Field: Tourism (2012 – 2013)
Position: Front Office Desk
Checking in and out the hotel guests, assisting our guest efficiently, courteously and professionally in all front office Related functions.
Maintain a high standard of service and hospitality at all times.
Greet all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.
Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.
Raya Contact Center
Field: Customer Service (2011 – 2012)
Position: Customer Service
Handling Problems and trying to solve the problem.
Working under pressure & answer the call in a few minutes.
Listen carefully to the problems and make the customer feeling calm.
Working as teamwork.
Alexander Hotel
Field: Tourism (2008 – 2009)
Position: Receptionist
Answer phones, accept the mail and courier deliveries, and help determine who gets access to the building or office.
Schedule meetings travel arrangements and perform administrative tasks.
Listening to customers and management, speaking in a clear and friendly way over the phone and face-to-face.
Training Courses:
o Communication Skills Certification. April 2009
o Effective Negotiation Skills Certification. April 2009
o Job Hunting Workshop Certification. April 2009
o Joined As a Member At Student Union. 2008-2011
o Introduction of Malaysian Studies Course. March 2010
o ICDL, International Computer Driving License. March 2012
o English Course in “Military of Defense Languages Institute”. 2012-2013
Personal Data:
Full name: Mahmoud Mostafa Ahmed Mohammed
Gender: Male
Nationality: Egyptian
Status: Single
Sports: Reading – Fitness – Football (Soccer).
Contact this candidate