State University Technical Support
Resume:
Antti O. Vikstedt
Hangouts: Antti O. Vikstedt
Skype: antti o. vikstedt
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Summary Profile
Well-versed multilingual content analyst with outstanding data curation, client support, analytical, interpersonal and team skills. A resilient, articulate and adaptable individual with an inquisitive mind who relishes learning new things and is willing to make a serious commitment. Google via Vaco, Sunnyvale, CA October 2016 -
Bilingual Content Analyst
Extracting and analyzing of URL content along with 100% SLA adherence. Editing copy into grammatically correct, concise and overall pleasing text. Reviewing and editing other analysts’ work. Approving the finished ad and publishing it. The role requires an exceedingly keen eye for detail, flair for the target language used and consistent accuracy and quality at 99 percent level. Producing consistently accurate and high quality work under pressure. Producing 150 analysis, reviews and approvals daily. Working as part of a highly close knit team, preparing and implementing action plans to drive process improvements.
SITEL, Copenhagen, Denmark April 2015 - March 2016 Bilingual Diabetes Consultant
Technical support: Created company, healthcare facility and private accounts into Salesforce-software. Logged client inquires and complaints into Salesforce and created tickets for cases. Escalated cases to the country specific unit, keeping taps on each escalated incident and followed up until case satisfactorily resolved. Successfully handled complex technical issues and negotiated around multifaceted database. Indebt knowledge about type 1, type 2 and LADA diabetes, advising clients about diabetes treatment, according to Abbott pharmaceutical guidelines. Promoted Abbott products to new and existing diabetes patients, making sure the equipment matched each client’s specific medical needs. Kept abreast with diabetes knowledge, making sure patients received the latest information about their illness. Prevention Health Institute, Oakland, CA August 2012 – July 2013 Survey Interviewer II
Made cold calls to patients who suffered from work-related asthma. Identified clients who matched the research criteria and obtained informed consent. Conducted in-depth qualitative interviews over the phone, providing the opportunity for the patient to receive education about work-related asthma, and for the interviewer to collect thorough and detailed information about the workplace exposure, demographics and medical information. Created spreadsheets of new cases to be interviewed and researched databases for finding patient contact information. Handled approximately 300 cases each month. Exploratorium, San Francisco, CA August 2011 – November 2012 User Experience Research Assistant
Conducted open-ended and semi-structured interviews with visitors about their expectations and responses to exhibits and programs. Generated appropriate non-leading questions to further clarify visitors’ responses. Observed visitors and make rigorous written records of their behavior. Audiotaped and videotaped visitors by using multiple camera system, including troubleshooting as needed. Input gathered visitor interview data into Excel spreadsheets and other electronic documents, and coded data using coding schemes developed by senior research staff. Conducted literature reviews. UCSF, CA September 2008 – June 2009
Qualitative Analyst
Analyzed and coded qualitative interviews for multi-site evaluation project of national significance serving HIV/AIDS patients. Helped summarize coded data to ensure reliability of the interpretation of data and provided ideas for further analysis and coding. Assisted in developing research findings for the purposes of manuscript preparation on ‘self-monitoring’ as an HIV prevention strategy. Co-author in the publication. Conducted a literature review on the use of audio-assisted computer assessments and on self- monitoring. Helped to bring clarity and focus to the study by identifying key articles, using Endnote. Prevention Research Center, Berkeley, CA April 2011 – October 2011 Field Research Assistant
Recruited nightclub patrons to answer surveys before and after they attended clubs. Administered and collected interviews, breath tests and oral swabs. Made field observations and collected research data on alcohol and drug use in San Francisco nightclubs. Wrote final reports based on field observations. Performed detailed tasks accurately and efficiently under pressure. Worked as part of a close-knit team as well as functioned independently.Center for AIDS Prevention Studies, UC-San Francisco, CA September 2008 – June 2009
Intern
Used qualitative software to code approximately 1000 field observations for a large-scale public health California State University, East Bay, Hayward, CA January 2006 – May 2009 Exam reader
Read, corrected and marked approximately 100 undergraduate essays each quarter. Test Proctor/Administrator
Administered exams for the University. Responsible for accurately counting and verifying of ID of students and distributing all test materials. In charge of explaining each step of the test procedure clearly and concisely, as well as maintaining a conducive test environment. Applied established procedures with situations that may have risen during the exam.
California State University, East Bay, Hayward, CA May 2007 Anthropology Emeritus Faculty Student Paper Prize for an outstanding graduate research paper. Planned and conducted a qualitative fieldwork study. Developed and conducted interview protocols, found appropriate participants, analyzed the qualitative data and created a fieldwork portfolio. Education
MA in Applied Anthropology. California State University, East Bay, Hayward. CA 2008. GPA 3.8/4.0 Computer skills
Salesforce, OS X Yosemite, Pages, Numbers, Google docs, Microsoft Word, Excel, PowerPoint and Outlook. Altitude, Atlas ti, EndNote 6, electronic databases such as PubMed. Publications
The Promise of Health IT: Improving HIV Care Services (2010) Kimberly A. Koester, Wayne T. Steward, Andre Maiorana, Antti Vikstedt, Janet J. Myers
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