Administrative Assistant Customer Service

SHEILA MORANG

** ***** **** ********, ** ***** 207-***-**** **********@*****.***

PROFESSIONAL PROFILE

Well-rounded, team-oriented professional who offers 15+ years of cross-functional administrative, management, and customer service experience to ensure effective patient services and optimal levels of patient volume and flow.

Well-organized, able to manage time and priorities in multi-task environments.

Critical thinking and active listening skills necessary to interpret, analyze and apply information.

Skilled problem solver, able to assess situations and identify solutions.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Release of Information

Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology

Medical Billing Medical Records Management Patient Registration

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Medical Laws & Ethics Pathophysiology for Medical Office MS Office / MS Word

Computer Information Systems Medical Transcription Office Accounting Principles of Management

CERTIFICATIONS

Working towards Medical Administrative Assistant Certification (CMAA)

EDUCATION

Ultimate Medical Academy

Health Sciences – Medical Administrative Assistant / Associate of Science Degree, 2016

Diploma – Medical Administrative Assistant, 2014

Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services; prepare patients for examination and treatment.

Maintain medical charts and electronic medical records (EMR/EHR) systems.

Obtain insurance authorizations for procedures, gather medical histories, and collect payments.

WORK EXPERIENCE

Brother’s Transportation, Augusta, ME 09/2011 – 11/2012

Assistant Manager / Customer Service

Kept neat, accurate and current records, answered calls, created schedules, and dispatched drivers.

Provided leadership by creating a positive work environment.

Minuteman Taxi, Augusta, ME 08/2007 – 11/2008

Manager / Administrative Support

Supervised employees, created schedules, managed calls, and dispatched drivers.

Assisted customers with any questions, concerns or complaints.

Addressed issues in a professional manner.

Ken’s Custom Painting, Farmingdale, ME 04/2003 – 04/2007

Co – Owner / Administrative Support

Served as first point of contact, answered phones, scheduled appointments, and handled payroll.

Stayed attentive to employees by motivating them to succeed and improve.

Kept accurate and complete records.

ADDITIONAL EXPERIENCE

Bonney Staffing, Augusta, ME – Administrative Support / Data Entry 09/2005 – 05/2007

Kelly Services, Augusta, ME – Accounting / Administrative Support 09/2004 – 04/2007

ME Historical Society, Augusta, ME – Receptionist 06/2003 – 04/2004

Contact this candidate